Welcome to Care Beyond Code, a new show from VBA where we explore the strategies and decisions that bring humanity into the healthcare system, creating better experiences for members, patients, and businesses alike. In each episode, we cover stories of human impact, thanks to administrators going above and beyond the call of duty, as well as deeper-dive, narrower discussions on cutting-edge technology making waves across our industry. Learn more about VBA here: https://vbasoftware.com/
Language
🇺🇲
Publishing Since
11/12/2025
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June 17, 2026
<p>What happens when critical care is blocked by administrative red tape? </p><p><br></p><p>In this episode of Care Beyond Code, we sit down with Jerame Dellapenta, Director of Service Delivery and Engagement. He shares a powerful story of navigating the complexities of healthcare administration to help a family afford essential autism spectrum testing.</p><p><br></p><p>What you’ll learn:</p><p>-- How a dependent care account (FSA) provided an unexpected financial lifeline</p><p>-- The critical need for better member education regarding elected benefit accounts</p><p>-- Strategies for building a servant-leadership culture in customer service </p><p><br></p><p>00:00 Introduction to Care Beyond Code</p><p>01:23 A Patient's Autism Diagnosis Story</p><p>03:33 The Coverage Roadblock</p><p>07:45 Finding an Out-of-the-Box Solution</p><p>11:06 The Power of FSA and DCA Accounts</p><p>13:46 Closing the Benefits Education Gap</p><p>17:03 Instilling a Culture of Empathy</p><p>22:53 Final Thoughts and VBA's Mission</p><p><br></p><p>Learn more about VBA's solutions for TPAs and health plans at vbasoftware.com. Don't forget to subscribe for more insights into the future of healthcare tech.</p><p><br></p><p>MLI2AZFHRFJMKRI3</p>
April 7, 2026
<p>In this episode of Care Beyond Code, we're joined by <a href="https://www.linkedin.com/in/alberta-manga/" target="_blank" rel="noopener noreferer">Alberta Manga </a>and <a href="https://www.linkedin.com/in/miranda-buder-92b73bb0/" target="_blank" rel="noopener noreferer">Miranda Buder</a> from <a href="https://www.customdesignbenefits.com/" target="_blank" rel="noopener noreferer">Custom Design Benefits</a>. They discuss how their unique in-house medical management and patient advocacy teams use data to predict and prevent high-risk hospital admissions.</p><p>Listen as they share two high-impact stories of real people navigating difficult diagnoses. Learn how Custom Design Benefits secured a single case agreement for out-of-network cancer care in just three hours to avoid surprise billing. Then, hear how they guided a patient through post-discharge financial anxiety by securing community resources and setting up a hospital payment plan.</p><p>What you will learn:</p><p>-- How in-house case management eliminates lagging data transfers to assist members immediately.</p><p>-- Why looking at the social determinants of health is crucial for a successful patient recovery.</p><p>-- How three-way calls can help laymen navigate complex hospital financial conversations.</p><p>00:00 Welcome to Care Beyond Code</p><p>00:46 Introduction to Custom Design Benefits</p><p>01:45 The Advantage of In-House Medical Management</p><p>03:21 Predicting and Preventing Future Health Crises</p><p>05:04 Addressing Social Determinants of Health</p><p>06:44 Story 1: A Testicular Cancer Diagnosis</p><p>08:28 Securing an Out-of-Network Single Case Agreement</p><p>11:15 Resolving Patient Frustration in Just Three Hours</p><p>15:04 Building Long-Term Trust with Patients</p><p>16:25 Story 2: Recovering from a Ruptured Appendix</p><p>17:27 Providing Community Resources for Financial Anxiety</p><p>20:44 Navigating Hospital Payment Plans via Three-Way Calls</p><p>22:24 The Importance of Compassionate Healthcare </p><p><br></p><p>Learn more about VBA's solutions for TPAs and health plans at vbasoftware.com. Don't forget to subscribe for more insights into the future of healthcare tech.</p>
March 24, 2026
<p>In this episode of Care Beyond Code, we sit down with <a href="https://www.linkedin.com/in/todd-e-archer-a311588/" target="_blank" rel="noopener noreferer">Todd Archer</a>, President of <a href="https://ctpa.com/" target="_blank" rel="noopener noreferer">Concierge TPA</a> (CTPA), to discuss how technology is injecting more humanity into healthcare administration. We explore how his team leverages hospital bill reviews and the 501(r) tax code to assist vulnerable members on limited benefit plans.</p><p>What you’ll learn:</p><p>-- How a life-changing wrist surgery bill was successfully reduced to zero.</p><p>-- The unique financial challenges faced by workers with limited or no benefits.</p><p>-- How modern technology connects electronic medical records to hidden financial assistance.</p><p>-- The future of on-demand communication and AI in the health insurance space.</p><p>If you found this story inspiring, be sure to subscribe to our channel for more examples of care above and beyond the code!</p><p><br></p><p>00:00 Introduction to Care Beyond Code</p><p>01:19 Meet Todd Archer and Concierge</p><p>02:10 Serving the Underserved</p><p>04:08 Traditional TPA Practices</p><p>06:26 Setting the Stage for an $80k Bill</p><p>08:20 Understanding Hospital Bill Reviews</p><p>09:15 The Power of Section 501(r)</p><p>11:54 Erasing an $80,000 Debt</p><p>13:08 Automating Patient Outreach</p><p>15:27 Leveraging Electronic Medical Records</p><p>19:08 The Human Impact of Zero Debt</p><p>20:56 Navigating Hospital Relationships</p><p>23:51 The Future of AI in Insurance</p><p>26:07 Keeping the Human Touch</p><p><br></p><p>Learn more about VBA's solutions for TPAs and health plans at <a href="https://vbasoftware.com/" target="_blank" rel="noopener noreferer">vbasoftware.com</a>. Don't forget to subscribe for more insights into the future of healthcare tech.</p>
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Welcome to Care Beyond Code, a new show from VBA where we explore the strategies and decisions that bring humanity into the healthcare system, creating better experiences for members, patients, and businesses alike.
In each episode, we cover stories of human impact, thanks to administrators going above and beyond the call of duty, as well as deeper-dive, narrower discussions on cutting-edge technology making waves across our industry.
Learn more about VBA here: https://vbasoftware.com/
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