Join our CEO, Jo Causon, as she discusses all things customer service, with frank and open conversations on how we centre the customer to benefit consumers, business, society, and the wider UK economy.
Staff First: Rebuilding the NHS with Dr Peter Carter OBE
Jo speaks with Dr Peter Carter OBE about prioritising staff wellbeing, smarter financial management, and upstream prevention to strengthen the NHS. They cover reforms including better social care, faster diagnostics, workplace collaboration, and public health measures to reduce lifestyle‑related illness.Drawing on Peter's clinical leadership and international experience, the conversation highlights practical steps for leaders, businesses and government to make healthcare more effective and sustainable.
10 Jun 2026
Clem Garvey, COO of Paragon on Walking in the Customer’s Shoes, B2B Service, AI & Culture
In this episode of Causonomics, host Jo Causon and Clem Garvey, COO of the Paragon Group, discuss how a global business services provider combines brand services and outsourced customer communications to drive secure, scalable, and personalised customer experiences.
They explore Paragon’s role across financial services, FMCG and public sector clients, and how data, security and long-term customer relationships underpin service excellence.
The conversation also covers the fast-evolving role of AI, the balance between human empathy and technology, and lessons from different cultures on putting the customer at the heart of business. Clem highlights the need to productise service offerings, anticipate customer needs, and maintain ethics and trust as core competitive advantages.
Music copyright: Kevin MacLeod
20 May 2026
Greg Reed, Group CEO, Places for People on Purpose-Driven Leadership
In this episode, Jo Causon interviews Greg Reed, Group CEO of Places for People, about putting customers and communities at the heart of an organisation.
They discuss purpose-driven leadership, long-term thinking, empowering staff to do the right thing, and how data and AI can predict issues and improve social housing outcomes.
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