Cavell Cloud Conversations
Claim This Podcastby Cavell
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Podcast Overview
<p>Cavell provides strategic advice to organisations enabling the Intelligent Workplace. We deliver independent research, actionable analysis and strategic advisory services to communications providers, technology vendors and investors who are shaping the future of business communications.<br><br>Cavell Cloud Conversations will bring you bitesize podcasts with some of the world's leading technology brands and most interesting speakers. Learn about the latest innovations, trends and emerging technology across areas such as IoT, networking, communications, and collaboration. Each episode is hosted by a member of the Cavell Analyst Team who will be joined by a special guest from the technology industry to discuss a particular trend or topic.</p>
Language
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Publishing Since
10/20/2020
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Recent Episodes
July 23, 2026
MaxContact: Can AI Fix the Contact Center Trust Gap? The Future of CX & Regulation
Send us Fan Mail Want to see our faces? Watch on YouTube. Trust has become one of the biggest challenges facing contact centers. From spam calls and AI-generated interactions to evolving regulation and changing customer expectations, organisations are having to rethink how they deliver customer experience. In this episode of Cavell Cloud Conversations, Finbarr Begley is joined by Ben Booth, CEO at MaxContact and Barry Tuffs, Chief Strategy Officer at ChorusCX to discuss how AI is reshaping cu...
July 9, 2026
Dialpad: How Agentic AI Will Transform Customer Support and Channel Partnerships
Send us Fan Mail Unlock the future of business communications with the AI revolution that's transforming every contact center. In this episode, Jim McGarry and Ross Jack reveal how agentic AI—the next frontier in automation—is reshaping customer service and partner opportunities alike. If you're in the channel or running a contact center, missing this wave means falling behind as AI shifts from buzzword to essential tool. Discover how Dialpad is leading the charge with a fully integrated pla...
June 15, 2026
Five9: AI in Customer Experience - How Contact Centers, Partners & Businesses Are Winning with AI
Send us Fan Mail Want to see our faces? Watch on YouTube. AI is rapidly reshaping customer experience, contact centers, and the way businesses engage with customers. In this episode of Cavell Cloud Conversations, we sit down with experts from Five9 to explore how organisations are moving beyond AI pilots and towards measurable business outcomes. Featuring: - Ty Stephens, Director, Channel Sales, Five9 - Steve Blood, VP for Market Intelligence & Evangelism, Five9 - Finbarr Begley, Senior C...
81 total episodes available
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Frequently asked questions
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- What is Cavell Cloud Conversations?
<p>Cavell provides strategic advice to organisations enabling the Intelligent Workplace. We deliver independent research, actionable analysis and strategic advisory services to communications providers, technology vendors and investors who are shaping the future of business communications.<br><br>Cavell Cloud Conversations will bring you bitesize podcasts with some of the world's leading technology brands and most interesting speakers. Learn about the latest innovations, trends and emerging technology across areas such as IoT, networking, communications, and collaboration. Each episode is hosted by a member of the Cavell Analyst Team who will be joined by a special guest from the technology industry to discuss a particular trend or topic.</p> - How often does this podcast release new episodes?
This podcast updates weekly.
- Where can I listen to this podcast?
This podcast is available on 10 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
No, this podcast does not typically feature guests.
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