Explore how AI and cutting-edge strategies reshape customer journeys, workplace culture, and employee empowerment. Packed with actionable tips, real-world stories, and expert insights—this podcast reveals how to:
✅ Build customer-first brands
✅ Retain talent and boost engagement
✅ Unlock CX/EX synergy
✅ Leverage AI for loyalty and growth
Perfect for leaders, CX/EX pros, and innovators ready to thrive in the future of work. Follow now for tools to create unforgettable experiences!
#CX #EX #CustomerExperience #EmployeeExperience #AI #FutureOfWork
Healing, Rewired | Crystal Broj on AI, Equity, and the Future of Healthcare Experience
In this episode of CEX Talks, host Abhinandan Jain is joined by Crystal Broj, a leading voice at the intersection of technology, equity, and healthcare transformation.
Crystal shares her journey as a healthcare technologist and people-first leader rethinking the patient experience not just with new tools, but with a new mindset.
💡 What you'll learn:
Why AI is a tool, not a solution
How to design healthcare experiences that center the human
What DEI really means in healthcare delivery
The hard truths about innovation inside large systems
What Crystal sees as the next frontier for CX in health and beyond
🗣 “You can’t fix patient experience without fixing people systems first.”
Whether you’re in healthcare, tech, or CX, this is a conversation about building systems that truly serve.
#CEXTalks #CrystalBroj #HealthcareExperience #AIinHealthcare #PatientCentric #DigitalTransformation #EquityInCare #FutureOfWork #Leadership #ExperienceEconomy
26 Nov 2025
Digital CX That Heals | Rob Scruggs on Empathy, AI, and Reinventing Healthcare
What happens when a CX leader brings experience across banking, retail, and healthcare and uses it to rethink the future of experience design?
In this episode of CEX Talks, host Abhinandan Jain sits down with Rob Scruggs, a Top 100 Global CDO, to explore what real transformation looks like in complex industries. From team design to AI adoption to culture change, Rob shares the lessons (and hard truths) that every CX leader needs to hear.
💡 What You’ll Learn:
Why empathy still outperforms efficiency
How to build cross-functional CX teams that actually work
The right way to bring AI into patient and consumer journeys
What healthcare can learn from retail and finance
Why culture always beats tools
🎧 A sharp, honest episode for CX leaders navigating complexity, transformation, and human-centered design.
#CEXTalks #RobScruggs #CXLeadership #DigitalTransformation #CustomerExperience #HealthcareCX #EmpathyInAction #AIandCX #ExperienceEconomy #LeadershipPodcast
26 Nov 2025
From Quarry to CX Leadership | Mike Hopkins on Grit, Trust, and Leading from the Front
From blasting rocks in a quarry to leading global customer success — Mike Hopkins has lived every layer of CX. In this episode of CEX Talks, host Abhinandan Jain sits down with Mike for a refreshingly honest conversation about leadership, transformation, and what it really means to build credibility from the ground up.
Together, they unpack the human side of CX, the supplier-enterprise disconnect, and what the future looks like when AI meets frontline work.
💡 You’ll learn:
What separates real CX leadership from the buzzwords
Why culture beats strategy — and how to shift it
How to bridge trust gaps between buyers and suppliers
The overlooked complexity in AI adoption
The power of getting your hands dirty (literally and professionally)
🎧 A must-listen for anyone navigating CX, operations, or leadership in the experience economy.
#CEXTalks #AbhinandanJain #MikeHopkins #CXLeadership #CustomerExperience #DigitalTransformation #HumanCenteredCX #CultureInCX #AIandCX #PeopleFirstCX
Podcast Authority Score: 5 / 100
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Who hosts CEX Talks?
Abhinandan Jain host the show. Published by Abhinandan Jain.
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The show publishes weekly, based on its RSS feed.
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