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CEX Talks

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by Abhinandan Jain

21 episodes
Updated Daily
Accepts GuestsHas SponsorsLocation 🇵🇭
5

Podcast Authority

Beta
PoorBased on show quality, social media presence, reviews, charts, and more
Pod Engine
Quality10
Social0
YouTube0
Engagement0
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Podcast Overview

Explore how AI and cutting-edge strategies reshape customer journeys, workplace culture, and employee empowerment. Packed with actionable tips, real-world stories, and expert insights—this podcast reveals how to: ✅ Build customer-first brands ✅ Retain talent and boost engagement ✅ Unlock CX/EX synergy ✅ Leverage AI for loyalty and growth Perfect for leaders, CX/EX pros, and innovators ready to thrive in the future of work. Follow now for tools to create unforgettable experiences! #CX #EX #CustomerExperience #EmployeeExperience #AI #FutureOfWork

Language

🇺🇲

Publishing Since

2/3/2025

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5

Podcast Authority

Beta
PoorBased on show quality, social media presence, reviews, charts, and more
Pod Engine
Quality10
Social0
YouTube0
Engagement0
Learn more
5
Excellent Areas
0
Good Performance
14
Growth Opportunities
excellent
Episode Length
38 minutes
Performing excellently!
needs improvement
Publishing Consistency
Every 15 days

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Recent Episodes

Episode thumbnail for Healing, Rewired | Crystal Broj on AI, Equity, and the Future of Healthcare Experience

November 26, 2025

Healing, Rewired | Crystal Broj on AI, Equity, and the Future of Healthcare Experience

<p>In this episode of <strong>CEX Talks</strong>, host <strong>Abhinandan Jain</strong> is joined by <strong>Crystal Broj</strong>, a leading voice at the intersection of technology, equity, and healthcare transformation.</p><p>Crystal shares her journey as a healthcare technologist and people-first leader rethinking the patient experience not just with new tools, but with a new mindset.</p><p>💡 What you&#39;ll learn:</p><ul><li><p>Why AI is a tool, not a solution</p></li><li><p>How to design healthcare experiences that center the human</p></li><li><p>What DEI really means in healthcare delivery</p></li><li><p>The hard truths about innovation inside large systems</p></li><li><p>What Crystal sees as the next frontier for CX in health and beyond</p></li></ul><p>🗣 “You can’t fix patient experience without fixing people systems first.”</p><p>Whether you’re in healthcare, tech, or CX, this is a conversation about building systems that truly serve.</p><p>#CEXTalks #CrystalBroj #HealthcareExperience #AIinHealthcare #PatientCentric #DigitalTransformation #EquityInCare #FutureOfWork #Leadership #ExperienceEconomy</p><p></p>

Episode thumbnail for Digital CX That Heals | Rob Scruggs on Empathy, AI, and Reinventing Healthcare

November 26, 2025

Digital CX That Heals | Rob Scruggs on Empathy, AI, and Reinventing Healthcare

<p>What happens when a CX leader brings experience across banking, retail, and healthcare and uses it to rethink the future of experience design?</p><p>In this episode of <strong>CEX Talks</strong>, host <strong>Abhinandan Jain</strong> sits down with <strong>Rob Scruggs</strong>, a Top 100 Global CDO, to explore what real transformation looks like in complex industries. From team design to AI adoption to culture change, Rob shares the lessons (and hard truths) that every CX leader needs to hear.</p><p>💡 What You’ll Learn:</p><ul><li><p>Why empathy still outperforms efficiency</p></li><li><p>How to build cross-functional CX teams that actually work</p></li><li><p>The right way to bring AI into patient and consumer journeys</p></li><li><p>What healthcare can learn from retail and finance</p></li><li><p>Why culture always beats tools</p></li></ul><p>🎧 A sharp, honest episode for CX leaders navigating complexity, transformation, and human-centered design.</p><p>#CEXTalks #RobScruggs #CXLeadership #DigitalTransformation #CustomerExperience #HealthcareCX #EmpathyInAction #AIandCX #ExperienceEconomy #LeadershipPodcast</p><p></p>

Episode thumbnail for From Quarry to CX Leadership | Mike Hopkins on Grit, Trust, and Leading from the Front

November 26, 2025

From Quarry to CX Leadership | Mike Hopkins on Grit, Trust, and Leading from the Front

<p>From blasting rocks in a quarry to leading global customer success — Mike Hopkins has lived every layer of CX. In this episode of <strong>CEX Talks</strong>, host <strong>Abhinandan Jain</strong> sits down with Mike for a refreshingly honest conversation about leadership, transformation, and what it really means to build credibility from the ground up.</p><p><br></p><p>Together, they unpack the human side of CX, the supplier-enterprise disconnect, and what the future looks like when AI meets frontline work.</p><p>💡 You’ll learn:</p><ul><li><p>What separates real CX leadership from the buzzwords</p></li><li><p>Why culture beats strategy — and how to shift it</p></li><li><p>How to bridge trust gaps between buyers and suppliers</p></li><li><p>The overlooked complexity in AI adoption</p></li><li><p>The power of getting your hands dirty (literally and professionally)</p></li></ul><p>🎧 A must-listen for anyone navigating CX, operations, or leadership in the experience economy.</p><p>#CEXTalks #AbhinandanJain #MikeHopkins #CXLeadership #CustomerExperience #DigitalTransformation #HumanCenteredCX #CultureInCX #AIandCX #PeopleFirstCX</p>

21 total episodes available

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Frequently asked questions

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What is CEX Talks?

Explore how AI and cutting-edge strategies reshape customer journeys, workplace culture, and employee empowerment. Packed with actionable tips, real-world stories, and expert insights—this podcast reveals how to:

✅ Build customer-first brands ✅ Retain talent and boost engagement ✅ Unlock CX/EX synergy ✅ Leverage AI for loyalty and growth

Perfect for leaders, CX/EX pros, and innovators ready to thrive in the future of work. Follow now for tools to create unforgettable experiences! #CX #EX #CustomerExperience #EmployeeExperience #AI #FutureOfWork

How often does this podcast release new episodes?

This podcast updates daily.

Where can I listen to this podcast?

This podcast is available on 6 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.

Does this podcast accept guests?

No, this podcast does not typically feature guests.

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