About CEXPROFS : - CUSTOMER EXPERIENCE PROFESSIONALS NIGERIA
We help listeners and followers esp. those with MSME/Businesses, set up an effective customer service/experience unit for thier business. 🤞 We @cexprofs (Customer Experience Professionals) are going to be - sharing tips & insights about customer service, experience, and personnel training for business owners to scale up their hustle. ✌🏽 We'll bring in experienced professionals for interviews from time to time. You can 📧 us anytime at cexprofs@outlook.com
Moments are unforgettable experiences that stand out easily when we remember past events and interactions that happened at a place or with an organization. In this episode we discuss why and how to deliberately and creatively incorporate exciting moments that build your clients satisfaction, loyalty and brand promotion. Enjoy and don't forget to share across board.
21 Jul 2021
SATISFYING IMPATIENT CLIENTS.
Resolution time is a very key component of customer service. In this era of instant technologies, customers wants to get a final solution to thier complaints immediately without regards to processes or SLAs. In this episode, we interview a special guest, Ms Halimah of GTBank. She shares some stories of her experience in managing pretty insistent customers and how she converts them from irate customers to really friendly and patient ones while she works on getting them a resolution. It is a short episode, but it is loaded with insights!) Enjoy, and subscribe to this podcast and our various social media handles on Instagram, Twitter, Facebook, Youtube, Spotify, Google Podcast, Anchor et.c. (@CEXPROFS) for more exciting episodes to follow.
23 Mar 2021
IRATE CUSTOMER'S EXPERIENCE - The CSA' Perspective.
In this maiden episode, containing multiple parts, we interview various professional Customer Service Agents and discuss tips & tricks they use in managing customers who are dissatisfied (often to the point of being IRATE) with their organizations' products and services, how they diffuse tense situations, make sure their own mental health remains intact and even ensure that their customers is not just satisfied after the interaction, but remains loyal to their companies' brand.
Enjoy, and subscribe to this podcast and our various social media handles on Instagram (https://instagram.com/cexprofs), Twitter (https://twitter.com/cexprofs), Facebook (https://www.facebook.com/cexprofs), Youtube, Spotify, Google Podcast, Anchor et.c. (@CEXPROFS) for more exciting episodes to follow.
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