Gain a clear, strategic perspective on Global Capability Centers (GCCs) from leaders who have built and scaled them.
This podcast delivers candid, executive-level conversations on GCC strategy, innovation, and global operating models—designed for CIOs, technology leaders, and GCC operators.
Ep 5 - Before You Build: What Makes an Organization Ready for a GCC
The questions behind a successful GCC haven't changed in a decade — only the technology has. In this episode, Patricia Connolly sits down with Anil Arcalgud, who helped build the Ecolab Digital Center, to talk about readiness and strategy in the AI era: why a GCC is a business value discussion rather than a cost play, how CIOs should align with the CEO, CFO, and CHRO before they start, what a maturity-model view of readiness reveals, how to bring the board along, and the three things Anil wishes he had known earlier. Plus: where BOT and assisted-build models fit, and a GCC Readiness Checklist available on request.
5 Sept 2026
Ep 4 - The GCC of the Future: Building Capabilities That Drive Enterprise Growth
Once an organization decides to build a GCC, the real question isn't "what is it?" — it's "what can it do for the business?" In this episode, Patricia Connolly and Aditya Jayaraman step past definitions and debate what a GCC should actually become.
They trace the shift from GCC 1.0 (scaling work) to GCC 2.0 (scaling capability), share a practical three-lens framework CEOs and CIOs can use to decide which capabilities belong in a GCC, and explain why AI is a talent challenge as much as a technology one.
Pat closes with four shifts that will define the most successful GCCs of 2030 — and the one-line takeaway that ties it together: a GCC is no longer defined by the work it performs, but by the value it creates for the enterprise.
14 Jul 2026
EP 3 - The GCC Advantage: From Cost Arbitrage to Strategic Capability
In this episode of ChatGCC, Patricia Connolly, SVP, Global Head of GCC Services at Hexaware Technologies and Founder of SMC Squared, and Aditya Jayaraman, Country Head of Hexaware Technologies, step back to answer a foundational question: What exactly is a Global Capability Center?
They examine how GCCs have evolved from early captive centers into strategic extensions of the parent organization and explain what distinguishes a true GCC from a traditional offshore delivery center. Through real-world examples, Pat and Adi explore how ownership, culture, talent, leadership and a shared sense of purpose enable GCCs to deliver long-term business value rather than simply execute tasks.
14 Jul 2026
EP 2 - Why GCCs Struggle and How to Avoid Failure
In this episode of ChatGCC, Patricia Connolly, SVP, Global Head of GCC Services at Hexaware Technologies and Founder of SMC Squared, and Aditya Jayaraman, Country Head of Hexaware Technologies, examine why Global Capability Centers can quietly drift away from their original purpose.
They explore the difference between a strategic GCC and a traditional offshore delivery center, or ODC, and identify the execution challenges that can leave organizations with a center that looks like a GCC but does not deliver like one. From unclear objectives and leadership misalignment to culture, talent, governance, scaling, and transition planning, the conversation highlights the warning signs leaders should recognize before small problems become significant barriers to long-term value.
14 Jul 2026
EP 1 - Introducing ChatGCC: Real-world Insights Shaping the Future of Global Capability Centers
In the first episode of ChatGCC, Patricia Connolly, SVP, Global Head of GCC Services at Hexaware and Founder of SMC Squared, and Aditya Jayaraman, Country Head of Hexaware Technologies, introduce the series and the perspectives they bring to the evolving Global Capability Center landscape.
They explore how GCCs have progressed from cost- and capacity-focused operations into strategic, AI-enabled centers that can drive innovation, product ownership and meaningful business outcomes. The episode also previews the next conversation: why GCCs sometimes fail or stall—and how leaders can better plan for success.
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