ChatGTM

About ChatGTM

The ChatGTM Podcast by Inc Tank GTM

Publisher

Michael Beck

Category

business · technology

Language

en

Explicit

No

First episode

7 Oct 2025

Latest episode

5 Oct 2026

Latest episodes

49 episodes in the feed.

1. 

   5 Oct 2026

   Peter Riggs | What If Restaurant Employees Were Paid to Think Like Owners? | ChatGTM S2 E47

   What if the key to better restaurant performance isn’t asking hourly employees to “think like owners,” but actually paying them like owners? In this episode of the ChatGTM Podcast, Michael Beck and Chad Horn sit down with Peter Riggs, Founder of WaveWage, to explore what happens when frontline restaurant employees share in the upside they help create. Peter’s idea started with a moment almost every operator will recognize. About 30 minutes before closing, he watched a restaurant employee turn away customers who were ready to spend money. For the employee, another table meant more work. For the operator, it meant lost revenue and potentially a lost customer. Peter’s question was simple: What if the employee actually benefited from that sale? That became the foundation for WaveWage, a performance-pay platform designed to connect hourly employees with measurable sales performance. Peter shares how incentives can change frontline behavior, how restaurants can reward incremental revenue without destroying margins, and why the last hour of business could potentially become one of the most profitable hours of the day. We also get into restaurant technology itself, including why great software still fails inside restaurants, how WaveWage approaches integrations and gamification, and what technology founders consistently misunderstand about operators. One of Peter’s best observations: “Just because your tech works doesn’t mean we can put it to work.” CHAPTERS 00:00 Welcome to ChatGTM 03:09 Meet Peter Riggs 04:28 From restaurant operator to technology founder 07:42 The truth about restaurant employee engagement 10:16 What is WaveWage? 11:01 The restaurant moment that sparked the idea 14:34 The dreaded last-minute customer 15:11 Incentivizing the entire restaurant team 17:03 Finding hidden performance gaps 19:07 Why nobody built WaveWage before 21:10 Making incentives visible and engaging 22:45 Employee badges, recognition and portable reputation 25:11 Avoiding unintended consequences 25:44 AI-generated incentive rules and confidence scores 28:36 Can employees change restaurant operating hours? 29:27 How do you prove an incentive actually works? 32:01 Can employees make more while restaurants make more? 35:13 POS, payroll and restaurant-tech integrations 36:58 What restaurant-tech companies misunderstand 40:06 What Peter now understands about tech founders 41:29 Selling WaveWage to his toughest critic: himself 42:27 Rapid Fire 43:20 Customers walking in two minutes before closing 44:08 The restaurant metric operators aren't measuring 44:33 What restaurant work needs to fix 45:31 Closing thoughts and what comes next Learn more about WaveWage: https://wavewage.com (https://wavewage.com/?utm_source=chatgpt.com) Peter Riggs on LinkedIn: https://www.linkedin.com/in/peter-riggs-495b274/ (https://www.linkedin.com/in/peter-riggs-495b274/) If conversations like this get your gears turning, subscribe to the ChatGTM Podcast on YouTube and follow us wherever you get your podcasts. What do you think: Should hourly restaurant employees share directly in the upside when they help generate incremental revenue? #PayThemLikeOwners #PeterRiggs #WaveWage #RestaurantEmployees #RestaurantPerformance #RestaurantTechnology #ChatGTM

2. 

   29 Sept 2026

   Ty Bennett | Why Working Harder Won’t Make You a High Performer | ChatGTM S2 E46

   What if high performance isn’t about working harder, but learning to work deeper? Bestselling author, entrepreneur and leadership speaker Ty Bennett joins Michael Beck and Chad Horn on ChatGTM S2 E46 to unpack what actually drives sustainable high performance. We first met Ty at Prosper Accelerate, where he turned his keynote into an experience by bringing his sons on stage to tackle a Ninja Warrior obstacle course. It became a live lesson in preparation, resilience, adaptability, trust and helping people accomplish things they didn’t think were possible. chad-ty-beck Now Ty takes us inside the research behind his new book, Redefining High Performance. His research identified five key drivers: preparation, consistency, adaptability, motivation and connection. One of the biggest takeaways challenges hustle culture: sustainable high performance has more to do with working deeper than simply working harder. chad-ty-beck We also get into fear of failure, comparison, feedback, burnout, trust, parenting, hospitality leadership and why consistency beats occasional intensity. Then we turn to AI. Ty believes that as AI makes information and good copy easier to create, human story, empathy and genuine connection become even more valuable. chad-ty-beck And if you’re heading to Prosper Accelerate, this conversation gives you a taste of the energy and thinking Ty brings to the stage. CONNECT WITH TY LinkedIn: https://www.linkedin.com/in/tybennett (https://www.linkedin.com/in/tybennett?utm_source=chatgpt.com) Redefining High Performance: https://tybennett.com/product/redefining-high-performance/ (https://tybennett.com/product/redefining-high-performance/?utm_source=chatgpt.com) Website: https://tybennett.com/ (https://tybennett.com/?utm_source=chatgpt.com) CHAPTERS 00:00 Welcome to ChatGTM 00:38 Meeting Ty at Prosper Accelerate 01:13 The Ninja Warrior Keynote 02:34 Welcome Ty Bennett 03:42 How Ninja Warrior Took Over the Bennett Family 05:05 Turning a Speech Into an Experience 05:49 Performing Under Pressure 06:25 Relaxed Intensity 07:44 Competing Without Comparison 08:25 When One Brother Gets the Opportunity 10:23 Leadership Lessons From Family 11:33 Redefining High Performance 15:38 What Creates a High Performer? 16:12 The Research Behind High Performance 17:00 The 5 Drivers of High Performance 18:44 Preparation Changes Everything 20:23 Where Real Confidence Comes From 20:48 High Performance Without Burnout 21:32 Work Deeper, Not Harder 22:42 Health, Recovery & Performance 24:48 Why Hospitality Produces Great Leaders 25:16 We’re All in the People Business 26:30 Empathic Drive 27:37 Why High Performers Plateau 28:16 The 3 Barriers to High Performance 29:42 How We Get in Our Own Way 30:17 Trust Is the Currency of Leadership 31:19 How Leaders Earn Trust 32:10 Leadership Through Example 33:35 Rebuilding Lost Trust 34:34 Escaping the Failure Factory 34:55 Failure Is Part of Your Best Work 35:51 Consistency Beats Intensity 37:43 Success Begets Success 38:16 Does Work-Life Balance Exist? 41:21 AI & High Performance 41:33 Why AI Makes Human Stories More Valuable 43:20 Empathy in an AI-Driven World 43:43 Confident Curiosity 44:42 Rapid Fire 46:18 One Word for Great Leadership 46:26 Great Leaders Make People Feel Important 46:34 The Best Stories Begin With Connection 46:36 Closing Thoughts & Prosper Accelerate 48:19 Wrap Are you working harder, or have you learned how to work deeper? ▶️ Subscribe to ChatGTM for conversations with the people building what’s next in leadership, hospitality, technology, AI and GTM. #ChatGTM #TyBennett #ProsperAccelerate #HighPerformance #Leadership #AI

3. 

   21 Sept 2026

   Toby Malbec | Why Restaurant Tech Vendors Need to Stop Working Alone | ChatGTM S2 E45

   Restaurant technology doesn't fail in isolation. When one part of the ecosystem breaks, the operator feels all of it. Toby Malbec, one of the restaurant industry's most respected technology leaders, joins Michael Beck and Chad Horn on the ChatGTM Podcast to talk about partnerships, trust, restaurant technology ecosystems and why vendors need to stop making operators referee their problems. After decades advising and leading technology strategy for brands including Subway and Church's Texas Chicken, Toby now serves as VP of Partnerships at Qu, where he's bringing an operator-first perspective to the vendor side of the table. His philosophy is simple: restaurant managers aren't IT integrators. When POS, payments, loyalty, inventory, digital ordering or another system fails, operators shouldn't have to figure out whose fault it is. The partners should. Toby calls it removing the F-word: friction. The conversation explores what separates an integration from a true partnership, why relationships still matter in technology buying, what startups get wrong when approaching enterprise partners, and why best-of-breed technology only works when vendors take shared responsibility for the operator experience. And when asked who wins the future of restaurant technology, Toby's answer cuts through the AI noise: “Embrace humanity and leverage AI where applicable.” CHAPTERS 00:00 Welcome to ChatGTM 01:24 Meet Toby Malbec 02:45 Toby's Move From Church's to Qu 04:49 Seeing Restaurant Tech From Both Sides 06:44 Who Owns the Problem When Tech Breaks? 07:07 Stop Making Operators Referee Vendors 08:12 Removing the F-Word: Friction 08:55 Why Qu Invested in Partnerships 11:29 Partnerships Are Built Between People 14:40 Getting Vendors to Play Together 17:12 When the Operator Pays for Bad Partnerships 18:39 Prioritizing the Restaurant Tech Ecosystem 20:11 Consulting Without Having a Dog in the Hunt 20:57 What Startups Get Wrong Approaching Qu 21:56 Finding the Right Integration Partners 22:26 Could Qu Become a Restaurant Tech Incubator? 23:43 Building a Partnership Mindset Across Qu 24:06 Balancing Profit With the Long Game 26:05 Best-of-Breed Without the Headaches 26:19 Are RFPs Still Working? 27:00 Capabilities Get You In. Relationships Matter. 27:58 Why Buying Restaurant Tech Isn't Just About Price 29:28 How Do You Measure Partnership Success? 31:00 When the Market Says a Partnership Isn't Working 31:12 Bringing Consulting Into Partnerships 32:19 Why Toby Chose Qu 32:45 Why Qu Is at an Inflection Point 34:22 A-Players Still Have to Fit Together 34:39 Rapid Fire With Toby 34:53 One Quality Every Great Partner Needs 34:54 Handshake or Contract? 34:59 What Instantly Earns or Loses Trust? 35:15 A Restaurant Brand Toby Admires 35:29 Why Toby Has a “Crush” on P. Terry's 36:11 The Future of Restaurant Technology 36:32 Why ChatGTM Wanted This Conversation 37:02 Giving Back to the Restaurant Industry 37:29 Closing Thoughts 38:49 Operators Rule Where should responsibility fall when multiple technology vendors are involved and something breaks? Tell us in the comments. ▶️ Subscribe to ChatGTM for conversations with the operators, founders and technologists building what's next in restaurants, hospitality, technology, AI and GTM. Know What's Next. #ChatGTM #RestaurantTechnology #RestaurantTech #HospitalityTechnology #RestaurantIndustry #StrategicPartnerships #RestaurantOperations #AI #IncTankGTM

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