What if the secret to transforming your business wasn’t in the next big strategy—but in the experiences you create every single day? Chats with Jason is more than a podcast—it’s a movement led by customer experience strategist and bestselling author Jason S Bradshaw.
In each episode, Jason sits down with world-class leaders—not just from customer service or HR, but from technology, marketing, finance, design, leadership, and more. Why? Because every part of a business touches the customer or employee experience—and when those experiences improve, everything changes.
From boardrooms to back offices, from frontline stories to CEO insights, these conversations unpack what it really takes to create brands people love, cultures that thrive, and businesses that grow—sustainably and meaningfully.
Because when you improve the experience, you improve your business—and the world around you.
Bringing Wonder Back to Work | Leadership, Culture & Service with Peter Merritt
What if the missing ingredient in leadership, culture, and service isn’t strategy… but wonder?
In this episode of Chats with Jason, Jason S. Bradshaw sits down with Peter Merritt — Australia’s 2024 Keynote Speaker of the Year, founder of House of Wonderful, and author of Wonderlicious. Together, they explore how leaders can bring wonder back into the workplace to reignite team engagement, elevate customer experience, and create cultures people feel proud to belong to.
This conversation is a powerful reset for leaders who feel their workplace energy has gone flat. Peter shares practical, human-centered ways to transform service, strengthen connection, and lead with heart — without bigger budgets.
You’ll learn:
Why wonder is a leadership advantage, not a luxury
How small moments create magnetic workplace cultures
The role of presence, gratitude, and emotional energy in leadership
How to improve customer and employee experience through heart-led service
Simple rituals that can elevate team engagement starting today
If you care about leadership development, workplace culture, employee engagement, or customer experience, this episode will leave you inspired and equipped with practical ideas you can use immediately.
Time Stamps:
00:00 Introduction to the Power of Wonder
00:38 Meet Peter Merritt: The Wonder Advocate
01:41 Rediscovering Wonder in Leadership
03:42 Lessons from Luxury Hotels
04:43 The Power of Small Moments
08:15 Creating Magnetic Workplaces
10:42 Revive and Shine: A Case Study
12:23 Practical Tips for Best-in-Class Service
14:35 The Impact of Gratitude
17:59 Role Model Leadership
22:18 Final Thoughts and Takeaways
Follow Jason S Bradshaw:
Website: https://jasonsbradshaw.com/ (https://jasonsbradshaw.com/)
LinkedIn: https://www.linkedin.com/in/jasonsbradshaw/ (https://www.linkedin.com/in/jasonsbradshaw/)
Facebook: https://www.facebook.com/jasonsbradshaw (https://www.facebook.com/jasonsbradshaw)
Instagram: https://www.instagram.com/jasonsbradshaw/ (https://www.instagram.com/jasonsbradshaw/)
Twitter/X: https://x.com/jasonsbradshaw (https://x.com/jasonsbradshaw)
Follow Peter Merrett:
Website: https://petermerrett.com/ (https://petermerrett.com/)
LinkedIn: https://www.linkedin.com/in/petermerrett/ (https://www.linkedin.com/in/petermerrett/)
Facebook: https://www.facebook.com/petermerrettspeaker (https://www.facebook.com/petermerrettspeaker)
Instagram: https://www.instagram.com/peter_merrett/ (https://www.instagram.com/peter_merrett/)
Buy WONDERLICIOUS: Bringing Wonder Back to Life, Leadership and Service: https://petermerrett.com/wonderlicious/ (https://petermerrett.com/wonderlicious/)
#Leadership #WorkplaceCulture #EmployeeEngagement #CustomerExperience #ServiceLeadership #Wonderlicious #PeterMerritt #JasonSBradshaw...
20 Jan 2026
Ken Blanchard’s Secret to Great Leadership: Catch People Doing Things Right
What if the fastest way to boost performance wasn’t pressure… but love?
In this episode of Chats with Jason, Martha C. Lawrence, author of Catch People Doing Things Right, the authorized biography of Ken Blanchard, shares the personal story behind one of the world’s most influential leadership thinkers.
Decades before empathy and vulnerability became leadership buzzwords, Ken Blanchard, co-author of The One Minute Manager, was teaching a radically different philosophy:
Leadership is service, love belongs at work, and “nice leaders” don’t finish last — they create thriving, high-performing organizations.
In this episode, you’ll learn:
How catching people doing things right transforms performance and workplace culture
Why servant leadership builds trust, engagement, and loyalty
Personal stories that shaped Ken Blanchard’s leadership philosophy
Practical strategies to lead with love in today’s hybrid, AI-driven workplace
If you’re a leader, manager, or business owner looking to inspire your teams, improve engagement, and create a positive workplace, this conversation will change the way you lead.
Time Stamps:
00:00 Introduction: Leading with Love
00:54 Meet Martha C. Lawrence
02:40 Ken Blanchard's Early Influence
04:42 The One Minute Manager Phenomenon
06:41 Ken's Leadership Philosophy
10:54 Servant Leadership in Action
14:53 Ken's Legacy and Impact
23:36 Applying Ken's Lessons Today
26:40 Conclusion: Lead with Love
Follow Jason S Bradshaw:
Website: https://jasonsbradshaw.com/ (https://jasonsbradshaw.com/)
LinkedIn: https://www.linkedin.com/in/jasonsbradshaw/ (https://www.linkedin.com/in/jasonsbradshaw/)
Facebook: https://www.facebook.com/jasonsbradshaw (https://www.facebook.com/jasonsbradshaw)
Instagram: https://www.instagram.com/jasonsbradshaw/ (https://www.instagram.com/jasonsbradshaw/)
Twitter/X: https://x.com/jasonsbradshaw (https://x.com/jasonsbradshaw)
Follow Martha C. Lawrence
Website: https://marthalawrence.com/ (https://marthalawrence.com/)
LinkedIn: https://www.linkedin.com/in/marthaclawrence/ (https://www.linkedin.com/in/marthaclawrence/)
Buy Catch People Doing Things Right: https://marthalawrence.com/product/catch-people-doing-things-right-how-ken-blanchard-changed-the-way-the-world-leads (https://marthalawrence.com/product/catch-people-doing-things-right-how-ken-blanchard-changed-the-way-the-world-leads)
#KenBlanchard #Leadership #EmployeeEngagement #CatchPeopleDoingThingsRight #OneMinuteManager #JasonSBradshaw
12 Jan 2026
How to Take Over a Family Business Without Destroying Relationships
Taking over a family business can feel like walking a tightrope — one wrong step and relationships, trust, and legacy can unravel fast.
In this episode of Chats with Jason, Jason S. Bradshaw sits down with Jonathan Goldhill, author of Disruptive Successor and one of the world’s leading family business coaches, to unpack how next-generation leaders can step into leadership without destroying family relationships.
Most family businesses don’t fail because of profits or market conditions — they fail because of communication breakdowns, emotional tension, entitlement, and unclear succession planning. In this conversation, Jonathan shares real-world insights from coaching over 1,000 family businesses on how to earn respect, lead with confidence, and build your own legacy while honoring the past.
🔍 In this episode, you’ll learn:
Why most family business successions fail
How next-gen leaders can take control without burning bridges
The emotional shift required to lead parents, siblings, and relatives
How to balance legacy vs leadership
What successful multi-generation businesses do differently
Why communication, purpose, and emotional intelligence matter more than ever
Whether you’re preparing to take over the family business, already leading alongside parents, or advising family-owned companies, this episode offers practical strategies you can apply immediately.
🔖 Timestamps:
00:00 Introduction: The Family Business Dilemma
00:33 Meet Jonathan Goldhill: A Legacy of Coaching
01:11 Jonathan's Family Business Journey
05:44 The Hidden Reasons Family Businesses Fail
08:25 Explaining Family Business Coaching to a Child
10:41 Balancing Legacy and Vision in Family Businesses
13:28 The Importance of Emotional Intelligence
15:26 The 7Ps Playbook: Purpose and Priorities
19:04 Scaling Without Losing Your Soul
22:07 The Hunger for Success Across Generations
24:27 Rapid Fire Round: Quick Insights
25:12 Final Thoughts and Farewell
Transform the Experience. Transform Your Business.
Want more insights on transforming your business? 🚀
🔔🔥 Hit That Subscribe Button NOW!
🎯 Share These Game-Changing Tips with Your Network!
👍💭 Like and comment —we'd love to hear your thoughts!
Follow Jason S Bradshaw:
Website: https://jasonsbradshaw.com/ (https://jasonsbradshaw.com/)
LinkedIn: https://www.linkedin.com/in/jasonsbradshaw/ (https://www.linkedin.com/in/jasonsbradshaw/)
Facebook: https://www.facebook.com/jasonsbradshaw (https://www.facebook.com/jasonsbradshaw)
Instagram: https://www.instagram.com/jasonsbradshaw/ (https://www.instagram.com/jasonsbradshaw/)
Twitter/X: https://x.com/jasonsbradshaw (https://x.com/jasonsbradshaw)
Follow Jonathan Goldhill:
Website: https://www.thegoldhillgroup.com (https://www.thegoldhillgroup.com/about-jonathan/)/
LinkedIn: <a href="https://www.linkedin.com/in/jonathangoldhill-businesscoach/" rel="noopener noreferrer"...
Who has been a guest on Chats with Jason
Names identified in recent episode analyses. Showing up to five guests.
John Baldoni
Stacy Sherman
Sara Hardwick
Jay Baer
Russell Brunson
Reach and audience
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Spotify
5.0 / 5
1 ratings
Podcast Authority Score: 55 / 100
A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.
Quality
67
Social presence
94
YouTube
0
Engagement
60
Contact Chats with Jason
Guest appearances
Does not typically book guests
Based on episode analysis; this does not confirm that the show is currently accepting guests.
Questions about Chats with Jason
Who hosts Chats with Jason?
Jason S Bradshaw and Jason Bradshaw host the show. Published by Jason S Bradshaw.
How often do new episodes come out?
The show publishes weekly, based on its RSS feed.
Does Chats with Jason take guests?
The show does not typically feature guests, based on episode analyses.
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