About Checkin' In – The Hospitality & Tourism Podcast
Checking In – The Hospitality & Tourism Podcast
Welcome to Checking In', where honest conversation meets real hospitality. Hosted by Jeremy Nichols and Dr. Peter Ricci, this isn’t another fluff-filled industry chat. We dig into the unfiltered realities of hotels, restaurants, clubs, and tourism, from leadership and labor to culture, growth, and the uncomfortable truths most people avoid.
Our guests aren’t here to spin PR. They’re operators, executives, and innovators who’ve lived it, and they’re ready to talk about what’s really happening behind the scenes.
If you care about where the hospitality industry is headed, what it really takes to lead people well, and how to stay ahead in a business that never sleeps, you’re in the right place.
Every episode, we’re checkin' in on what matters most.
Checkin' In (The Hospitality & Tourism Podcast) - Kim Bennett, Founder and CEO of AtlasGuru
Send us Fan Mail The AI Concierge Is Already Here. What Happens to Your Team? Nearly half of travelers now use AI to plan trips, and hotels are starting to put that capability directly on their own websites. Guests arrive with golf, spa, and dining already booked. Concierge load goes down. Spend per stay goes up. So what does that mean for the people who used to do that work? On Episode 12 of the Checkin' In, Jessica Platts and Dr. Peter Ricci sit down with Kim Bennett, Founder and CEO of A...
28 Aug 2026
Checkin' In (EP 11) - Build a Culture Guests Truly Feel w Christine Trippi & Ryan Minton
Send us Fan Mail Culture isn't a poster on the break room wall. It's what happens when a guest walks in and can feel, without anyone saying a word, that the team actually wants them there. On the next Checkin' In, Jeremy Nichols and Dr. Peter Ricci sit down with two of hospitality's sharpest voices on culture and guest experience: Christine Trippi and Ryan Minton. Christine Trippi is the founder of The Wise Pineapple and host of The YES Show. She's a TEDx speaker, author of Yes Is the Answe...
21 Jul 2026
Checkin' In Podcast Ep10 - Beyond the Star Rating: Legacy Ratings Meet the Instant Gratification Era
Send us Fan Mail What does a five-star rating even mean anymore when guests are used to instant feedback, instant reviews, and instant everything? In this episode, Jeremy Nichols and Jessica Platts talk with Stuart Greif, Chief Strategy, Innovation & Operating Officer at Forbes Travel Guide, about the tension between legacy hospitality standards and a generation raised on real-time validation. Stuart brings over 30 years of global experience at the intersection of travel, hospitality, cu...
1 Jul 2026
Checkin' In with Henry Bowles, Ph.D. about Resiliency
Send us Fan Mail Checkin' In: The Hospitality & Tourism Podcast Ep.9 Join Dr. Peter Ricci and Jeremy Nichols for a thought-provoking conversation with Henry Bowles, Ph.D., as we explore one of the most critical leadership traits in hospitality today: resiliency. From labor shortages and economic uncertainty to operational challenges and increasing guest expectations, hospitality professionals are constantly asked to adapt, recover, and perform at a high level. But what separates leaders...
22 May 2026
Checkin' In Podcast Ep.8 - Hospitality Education and Leadership with Dr. O
Send us Fan Mail In this episode of Checkin’ In, Dr. Peter Ricci was joined by guest cohost Jessica Platts for a conversation with one of the most recognized voices in global hospitality leadership, Dr. Jeffrey O. Dr. Jeffrey O is an internationally renowned CEO, leadership coach, educator, author, and President of the International Hospitality Institute, the leading advocacy and standards organization serving the global hospitality industry. He is also the founder of the International Hospit...
30 Apr 2026
Checkin' In Podcast - Destination Marketing Meets Big Data
Send us Fan Mail Checkin In Hospitality & Tourism Podcast – Episode 7 Destination Marketing Meets Big Data Recorded live on Wednesday, April 29th at 11:00 AM This episode is a deeper look at how data is actually shaping tourism strategy today and what it means for hospitality leaders on the ground. This episode features: Ktimene Axetell, CEO of Arrivalist An economist and seasoned MarTech leader with 25 years of experience, Ktimene leads Arrivalist’s strategy and product evolution, hel...
30 Mar 2026
Checkin In (the Hospitality & Tourism Podcast) - Ep 6 with Private Club Leadership
Send us Fan Mail In Episode 6 of Checkin' In: The Hospitality and Tourism Podcast, hosts Jeremy Nichols and Dr. Peter Ricci sit down with respected voices in the private club world to unpack an industry that most people never see from the inside. Joining us are Michael McCarthy ECM, CEO and General Manager of Addison Reserve Country Club in Delray Beach, one of the top-ranked country clubs in the nation and the world, and Kelly Grabowsky, CCM, Managing Director of the Florida Chapter of the ...
26 Feb 2026
Check'in In with Leaders of Hotel HR
Send us Fan Mail In this episode of Check'in In, Peter Ricci and I bring together a senior level hotel HR panel to talk about where people strategy is headed in 2026 and beyond. Joining us: • Caroline Warren, Chief People Officer at Pyramid Global Hospitality • David Klein, SVP Global Talent & Organizational Development at Universal Destinations & Experiences • Lexy Coley, Corporate Director of Talent Development at Omni Hotels & Resorts • Michael Wiszowaty, Senior Manager Unive...
20 Jan 2026
Check'In In on the State of Food and Beverage with Sam Bakhshandehpour & Sarah King
Send us Fan Mail Check'in In with the State of Food and Beverage In this episode, Peter Ricci and Jeremy Nichols sit down with two senior leaders shaping the future of hospitality to get a clear, grounded take on where Food and Beverage stands today and where it is headed next. Joining the conversation are Sam Bakhshandehpour, Global CEO of José Andrés Group, and Sarah King, Chief People Officer at Darden. Together, they share real world insight on operating pressure, talent strategy, cultu...
9 Dec 2025
Checkin' In with a Hospitality Student Panel
Send us Fan Mail Jeremy Nichols and Dr. Peter Ricci hosted a live panel featuring five rising hospitality leaders who offered a direct, unfiltered look at what their generation sees, expects, and wants from this industry. These students are already gaining real experience across hotels, resorts, events, private clubs, and large-scale operations, and they brought a level of honesty operators rarely get to hear. For anyone leading teams, hiring, or focused on retention, this conversation delive...
17 Nov 2025
Checkin’ In with Glenn Haussman (No Vacancy Live)
Send us Fan Mail In this episode of Checkin’ In, we sit down with Glenn Haussman, one of the hospitality industry’s most recognizable voices. Glenn is the host of No Vacancy, named the number one hospitality podcast from 2021 through 2024, and the International Hospitality Institute’s number one Social Media Influencer in Hospitality. He was also selected among the Top 50 Most Inspirational People in Global Hospitality in 2024 and 2025. We dig into what leaders should really pay attention to...
28 Oct 2025
Checkin' In (the Hospitality & Tourism Podcast) - Ep 1 with David Kong
Send us Fan Mail This live episode features David Kong, former President & CEO of BWH Hotel Group and Founder of DEI Advisors. David shares what authentic leadership looks like today, how culture drives performance, and why mentorship and inclusion aren’t just ideals; they’re competitive advantages. This conversation was streamed live. Hosted by Dr. Peter Ricci and Jeremy Nichols You can follow Peter Ricci at: https://www.linkedin.com/in/peterriccihospitality/ You can follow Jeremy Nich...
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