Chiefly Digital

About Chiefly Digital

The world of commerce is undergoing a revolution–it’s never been more exciting to be in retail! Today’s consumer expects a buying experience that’s nothing short of perfect. Whether that’s how you market to them, your interactions with them across an ever-growing number of selling channels, or the value you bring at every other stage of their journey, your company’s “digital IQ” has quickly become a new standard that drives growth and loyalty. No matter where you are on your digital journey, the most forward-thinking organizations are embracing a new role responsible for delivering these connected experiences: The Chief Digital Officer. Join host Jay Topper, Chief Customer Officer at fabric, and 2x CDO, as he dives into what it takes to help transform a retail organization into a digital powerhouse. This podcast is the CDO’s playbook: a go-to roadmap for defining and driving a transformative shift in modern commerce. Listen in on conversations with leading CDOs and other retail executives at the forefront of this revolution. They’ll discuss the emergence of the CDO role and how the most cutting-edge leaders are navigating their biggest challenges – and opportunities – in the retail industry today. Welcome to Chiefly Digital: The Digital Leader’s Guide to Modern Commerce. Powered by the team at fabric.

Publisher

fabric

Category

business · technology

Language

en

Explicit

No

First episode

5 Jun 2024

Latest episode

4 Mar 2025

Latest episodes

3 of 13 episodes have a transcript.

1. 

   4 Mar 2025TRANSCRIPT

   CEO Insights: Success, Strategy, and Speed with Eric Eichmann

   Jay interviews Eric Eichmann, CEO of ESW, about building effective teams and implementing strategies that foster business value and spur innovation.

2. 

   21 Jan 2025TRANSCRIPT

   Key Strategies for Thriving in Retail Tech Leadership with Karen Beebe

   Jay interviews Karen Beebe, CTO at Bealls, Inc., about essential strategies for excelling in retail technology leadership roles.

3. 

   7 Jan 2025TRANSCRIPT

   The Intersection of Personal Growth and Business Success with Rich Lyons

   Jay interviews Rich Lyons, CEO and Founder of Life is Sales, about integrating social-emotional skills into leadership and business for greater success.

4. 

   19 Dec 2024

   Turning Your OMS into a Customer Experience Powerhouse with Mike Micucci

   Mike Micucci, CEO of Fabric, joins Jay to explore the evolution of Order Management Systems and how they enhance customer experiences in this interview.

5. 

   11 Dec 2024

   A Year in Review: Content, Marketing, and What’s Coming in 2025 with Brent Peterson

   Brent Peterson reviews content and marketing trends from 2024 and forecasts strategies for 2025 in a discussion with Jay, offering insights for future planning in this interview.

6. 

   19 Nov 2024

   Driving Growth Through Digital-First Omnichannel Strategies

   Jay interviews Rachel Frederick, VP & GM of Digital at Sur La Table, about implementing digital-first omnichannel strategies to drive business growth.

7. 

   7 Nov 2024

   Mastering E-commerce and Marketing Integration with Stephanie Urban

   Jay explores e-commerce and marketing integration strategies with Stephanie Urban, a Marketing & E-commerce Consultant, to gain better insights and enhance customer experiences.

8. 

   22 Oct 2024

   Transforming Retail Forecasting with AI with Prashant Agrawal

   This episode, Jay sits down with Prashant Agrawal, Founder & CEO at Impact Analytics, about the work he’s doing to transform retail forecasting with AI.

9. 

   8 Oct 2024

   Running a Chief Digital Agency: Leveraging AI & Driving Efficiency with Jenna Flateman Posner

   This episode, Jay sits down with Jenna Flateman Posner, the Founder & CEO of Chief Digital Agency, to chat about all things AI and retail.

10. 

    25 Sept 2024

    Data as the Foundation of Retail with Su Li Rivera

    This episode, Jay sits down with Su Li Rivera, Sr. VP of Marketing at Rakuten, to discuss how an why data is the foundation of retail.

11. 

    10 Sept 2024

    Customer-Centric Strategies for Retail Success with Derek Yarbrough

    This episode, join Jay as he speaks with Derek Yarbrough, former CMO of J.Crew and Madewell Brands, about his most successful customer-centric strategies.

12. 

    20 Aug 2024

    Raising the Digital IQ of Your Organization with Jay Topper

    Welcome to the first episode of Chiefly Digital! To kick off the show, we have our host, Jay Topper, behind the mic talking about how to raise the Digital IQ of your organization.

13. 

    5 Jun 2024

    Trailer: Welcome to Chiefly Digital

    The world of commerce is undergoing a revolution–it’s never been more exciting to be in retail! Today’s consumer expects a buying experience that’s nothing short of perfect. Whether that’s how you market to them, your interactions with them across an ever-growing number of selling channels, or the value you bring at every other stage of their journey, your company’s “digital IQ” has quickly become a new standard that drives growth and loyalty. No matter where you are on your digital journey, the most forward-thinking organizations are embracing a new role responsible for delivering these connected experiences: The Chief Digital Officer. Join host Jay Topper, Head of Strategy & Innovation at fabric, and 2x CDO, as he dives into what it takes to help transform a retail organization into a digital powerhouse. This podcast is the CDO’s playbook: a go-to roadmap for defining and driving a transformative shift in modern commerce. Listen in on conversations with leading CDOs and other retail executives at the forefront of this revolution. They’ll discuss the emergence of the CDO role and how the most cutting-edge leaders are navigating their biggest challenges – and opportunities – in the retail industry today. Welcome to Chiefly Digital: The Digital Leader’s Guide to Modern Commerce. Powered by the team at fabric.

Inside a recent episode

CEO Insights: Success, Strategy, and Speed with Eric Eichmann

Published 4 Mar 2025 · Transcript excerpt

[…] But at the same time, you have to be humble enough to listen to everybody. And know that you, you know, you don't have all the answers you're making, you're coming up with your best answer at the time that you're doing it. But if you're, if you're humble enough to listen to others, even though you're setting a direction, you're willing to consider, hey, maybe this direction that we took on now based on these new facts and the thoughts that Jay brought to the table or whoever else might not be the best, maybe we should be sort of recalibrating and going to another area. Mentally, you have to be strong and provide direction and feel pretty, you know, sure of yourself. […]

Who has been a guest on Chiefly Digital

Names identified in recent episode analyses. Showing up to five guests.

• Eric Eichmann
• Karen Beebe
• Rich Lyons
• Mike Micucci
• Brent Peterson

Reach and audience

Public platform figures. Ratings count people who left a rating, not total listeners.

Apple Podcasts (US)

5.0 / 5

10 ratings

Podcast Authority Score: 24 / 100

A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.

Quality

28

Social presence

0

YouTube

0

Engagement

51

Questions about Chiefly Digital