Closing Market Weekly

About Closing Market Weekly

Closing Market Weekly brings you up-to-date insights on the U.S. mortgage and real estate closing space. Hosted by Phillip Hogan, CEO of Signing Services of America, each episode breaks down trends, challenges, and expert tips from contract to close.

Publisher

The Closing Market Weekly

Category

business

Language

en

Explicit

No

First episode

6 Aug 2025

Latest episode

20 Oct 2026

Latest episodes

55 episodes in the feed.

1. 

   20 Oct 2026

   Episode 55: Everything in Mortgage Is Digital Except This One Thing

   Going digital can leave a closing team managing two workflows, because paper doesn't fully disappear. Eddie Oddo, Director, Settlement/Closing Services at DocMagic, Inc., joins Phillip Hogan to examine why e-closing adoption depends on people, document preparation, and process design. For title, mortgage, and escrow operations leaders, the question is how to manage both paths without creating avoidable work. ⏰ CHAPTERS * 0:00 - Closing Market Weekly and Eddie Oddo Introduction * 1:19 - Eddie Oddo on Settlement and Closing Services at DocMagic * 2:14 - Why Eddie Oddo Joined DocMagic * 2:26 - A Career in Title and Mortgage Technology * 3:08 - Rebooting DocMagic's E-Closing Solutions * 4:25 - Finding Purpose in Title and Mortgage Operations * 6:20 - Why DocMagic Added Remote Online Notarization * 7:53 - Designing E-Closing for Every Closing Participant * 12:50 - E-Closing Adoption Challenges in People and Processes * 15:25 - Managing Digital and Paper Closing Workflows * 16:30 - What Focused E-Closing Adoption Can Change * 19:15 - The Born-Digital Document Mindset * 20:37 - Preparing Documents That Never Need Printing * 22:30 - Planned Settlement and Notary Portal Enhancements * 23:28 - RON for Individual Title and Settlement Documents * 25:03 - Expanding Who Can Initiate a RON Transaction * 27:30 - DocMagic's Focus on Mortgage and Real Estate * 28:50 - Leading the E-Closing Reboot at DocMagic * 30:23 - Connecting With Eddie Oddo on LinkedIn * 31:12 - AI and Mortgage Process Digitization * 33:10 - Closing Operations Lessons and Takeaways ---------------------------------------- Signing Services of America (SSA) is a national managed notary signing service with 50-state coverage and notary placement in under 60 minutes. One team owns the signing from assignment to completion, with full process ownership and single-point accountability. GUEST CONTACT Eddie Oddo | DocMagic, Inc. LinkedIn: https://www.linkedin.com/in/eddieoddo/?utm_source=youtube_spotify&utm_medium=description&utm_campaign=cmw-oddo-docmagic (https://www.linkedin.com/in/eddieoddo/?utm_source=youtube_spotify&utm_medium=description&utm_campaign=cmw-oddo-docmagic) Book a conversation with Phillip: https://calendly.com/phogan-signingservicesofamerica/meeting-w-phillip-hogan?utm_source=youtube_spotify&utm_medium=description&utm_campaign=cmw-oddo-docmagic (https://calendly.com/phogan-signingservicesofamerica/meeting-w-phillip-hogan?utm_source=youtube_spotify&utm_medium=description&utm_campaign=cmw-oddo-docmagic) SSA website: https://signingservicesofamerica.com/?utm_source=youtube_spotify&utm_medium=description&utm_campaign=cmw-oddo-docmagic (https://signingservicesofamerica.com/?utm_source=youtube_spotify&utm_medium=description&utm_campaign=cmw-oddo-docmagic) SSA LinkedIn: https://www.linkedin.com/company/signing-services-of-america/?utm_source=youtube_spotify&utm_medium=description&utm_campaign=cmw-oddo-docmagic (https://www.linkedin.com/company/signing-services-of-america/?utm_source=youtube_spotify&utm_medium=description&utm_campaign=cmw-oddo-docmagic) New episodes of Closing Market Weekly every week. Like, subscribe, and share with someone in the industry. ---------------------------------------- e-closing adoption | title operations | mortgage operations | escrow workflows | remote online notarization | digital closing implementation | settlement technology #ClosingMarketWeekly #TitleOperations #MortgageOperations #EscrowOperations #EClosing #DigitalClosing #RON

2. 

   7 Oct 2026

   Episode 54: Beyond Your Desk: What the Rest of the Mortgage Industry Can Teach You

   The people keeping deals moving need time to learn, too. In this solo episode, Phillip Hogan pauses to thank the listeners, guests, and production team behind Closing Market Weekly. For leaders in title, mortgage, and escrow operations, it’s an invitation to help shape the conversations ahead. Hogan reflects on the show’s beginnings, its early production challenges, and the industry perspectives guests have shared. He also asks listeners what the show should cover next. 🕒 CHAPTERS * 0:00 - Closing Market Weekly: The People Behind the Work * 0:23 - Real Estate Closing Trends, Tools, and Timing * 0:46 - How Closing Market Weekly Began * 1:13 - Starting a Podcast Without Every Answer * 1:34 - Behind the Scenes of Podcast Production * 1:55 - Thanking Closing Market Weekly Listeners * 2:27 - Thanking Guests Across the Mortgage Industry * 2:48 - Recognizing the People Who Support the Show * 3:12 - Making Time for the People Serving Clients * 3:43 - Industry Conversations for Mortgage and Title Teams * 4:04 - Perspectives Across the Closing Industry * 4:23 - Lending, Loan Servicing, and Title Perspectives * 4:40 - Revisiting a Conversation About Wire Fraud * 5:03 - Recognizing Guests and Their Industry Work * 5:34 - Improving the Show Through Early Production Challenges * 5:55 - Inviting Audience Feedback and Topic Ideas * 6:22 - Turning Audience Requests Into Future Conversations * 6:42 - A Show Shaped by Its Industry Audience * 7:06 - Perspectives Across Real Estate, Mortgage, and Title * 7:25 - Looking Ahead to Future Episodes * 7:51 - Subscribe and Share Closing Market Weekly ________________________________ Signing Services of America (SSA) is a national managed notary signing service with 50-state coverage and notary placement in under 60 minutes. One team owns the signing from assignment to completion, with full process ownership and single point accountability. No handoffs. No gaps.Discuss your signing operations: https://calendly.com/phogan-signingservicesofamerica/meeting-w-phillip-hogan?utm_source=youtube_spotify&utm_medium=description&utm_campaign=cmw-hogan-signing-services-of-americaSSA website: https://signingservicesofamerica.com/?utm_source=youtube_spotify&utm_medium=description&utm_campaign=cmw-hogan-signing-services-of-america SSA LinkedIn: https://www.linkedin.com/company/signing-services-of-america/?utm_source=youtube_spotify&utm_medium=description&utm_campaign=cmw-hogan-signing-services-of-americaNew episodes of Closing Market Weekly every week. Like, subscribe, and share with someone in the industry.________________________________ managed signing services | title company operations | mortgage lending operations | escrow operations | signing process accountability | national signing coverage #ClosingMarketWeekly #TitleOperations #MortgageOperations #EscrowOperations #SigningServicesOfAmerica

3. 

   29 Sept 2026

   Episode 53: Why This Mortgage Loan Servicing Supervisor Wants Fewer Customer Calls

   Every borrower call is an operations signal. When customers don't understand a payment change, escrow notice, or loan transfer, the question isn't just how to answer the call. It is what the call reveals about the process that created it. Ray Mueller joins Phillip Hogan to discuss borrower communication, clean servicing transfers, escrow administration, process improvement, and why leaders should understand a workflow before changing it. 🕒 CHAPTERS * 0:00 - Why borrower calls reveal servicing problems * 0:16 - Closing Market Weekly introduction * 1:28 - Meet Ray Mueller and his mortgage servicing background * 2:01 - What mortgage loan servicing covers after closing * 2:48 - Managing the long-term borrower relationship * 3:14 - Borrower satisfaction and Net Promoter Score * 3:39 - When mortgage servicing begins * 4:23 - Why loan servicers can change * 4:43 - How loans move between lenders and servicers * 6:06 - How Ray entered mortgage servicing * 7:14 - Building better processes with data * 8:30 - Why borrowers misunderstand escrow * 9:43 - Clear communication in escrow servicing * 10:02 - Making escrow statements easier to understand * 11:57 - What makes a clean servicing transfer * 12:38 - Why data clarity matters between servicers * 13:40 - Communicating tax and insurance changes * 15:14 - Borrower satisfaction as an operating priority * 15:43 - Why the best customer call may never happen * 16:16 - What borrower calls reveal about process gaps * 17:19 - Turning customer questions into policy improvements * 19:42 - Escrow administration red flags * 21:29 - Why extreme payment changes require review * 24:07 - Leadership advice for mortgage servicing * 24:27 - Why 'we've always done it this way' is not enough * 26:02 - Understand the process before changing it * 27:05 - Listening to understand as a leadership skill * 28:19 - How to contact Ray Mueller * 29:11 - Closing thoughts ──────────────────────────────────────── Signing Services of America is a national managed notary signing service built around full process ownership and single-point accountability. One team owns the signing from assignment through completion, with 50-state coverage and notary placement in under 60 minutes. GUEST CONTACT Ray Mueller on LinkedIn: https://www.linkedin.com/in/ray-mueller-b918ab237/ CONNECT WITH SSA Book a conversation with Phillip Hogan: https://calendly.com/phogan-signingservicesofamerica/meeting-w-phillip-hogan?utm_source=youtube&utm_medium=description&utm_campaign=cmw-mueller-sunwest-federal-credit-union Visit Signing Services of America: https://signingservicesofamerica.com/?utm_source=youtube&utm_medium=description&utm_campaign=cmw-mueller-sunwest-federal-credit-union Follow SSA on LinkedIn: https://www.linkedin.com/company/signing-services-of-america/?utm_source=youtube&utm_medium=description&utm_campaign=cmw-mueller-sunwest-federal-credit-union New episodes of Closing Market Weekly every week. Like, subscribe, and share with someone in the industry. ──────────────────────────────────────── mortgage servicing operations | escrow administration | borrower communication | loan servicing transfer | mortgage operations leadership | title operations | closing operations | process improvement | borrower satisfaction | servicing data quality #MortgageServicing #MortgageOperations #EscrowOperations #ClosingOperations #ProcessImprovement #OperationalExcellence

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Based on episode analysis; this does not confirm that the show is currently accepting guests.