Cloud Sherpa

About Cloud Sherpa

"Cloud Sherpa" is a place to guide you through the mountain of information about Business Cloud Services all from a Biblical Worldview. Here we cover topics such as Unified Communications & Contact Center, Cloud Computing, Cyber Security, AI & Machine Learning, and more. What is a Sherpa - A Sherpa is a guide to get you to your destination. Usually the term Sherpa is used in relation to the guides that are common on Mt. Everest and Kilimanjaro. They're not geologists or meteorologists. They're not experts in rocks or deciphering the weather. They simply know the way. At VocalPoint Consulting we know the way through technology procurement, cloud contracts and vendor relations enabling businesses to navigate a path to success. Subscribe to our channel for weekly updates on industry related content. If you have suggested content let us know by leaving a comment. Contact us for a free evaluation. vocalpointconsulting.com info@vocalpointconsulting.com (888) 800-1022 Hosted on Acast. See acast.com/privacy (https://acast.com/privacy) for more information.

Publisher

Derek Roush

Category

business · technology

Language

en

Explicit

No

First episode

23 Aug 2023

Latest episode

22 Oct 2025

Latest episodes

17 episodes in the feed.

1. 

   22 Oct 2025

   Thinking About Quitting VMware? Watch This!

   If your business is thinking about quitting VMWare, watch this video. In this Cloud Sherpa episode, dive into the world beyond VMware as we explore viable alternatives for virtualization. We breakdown the pros and cons of five top contenders: Proxmox VE, Microsoft's Hyper V, Nutanix AHV, Harvester by SUSE, and open cloud orchestration platforms like OpenStack. Whether you're a small business or a mid-sized enterprise, find out which solution might be the best fit for your needs. If you missed our previous video on VMware's massive licensing changes, be sure to watch it first for better context. Join us as we help you navigate the next chapter of your IT infrastructure journey. 00:00 Introduction to Cloud Sherpa 00:52 VMware Licensing Changes 01:17 Exploring VMware Alternatives 02:07 Proxmox VE Overview 04:06 Microsoft Hyper-V Overview 05:54 Nutanix AHV Overview 07:55 Harvester Overview 09:47 Open Cloud Orchestration Platforms 11:46 Conclusion and Contact Information 🚀 Cloud Sherpa – Your Guide Through the Business Cloud Welcome to Cloud Sherpa, the official YouTube hub of VocalPoint Consulting—a faith-driven, vendor-neutral technology advisory firm based in Orlando, Florida. Our channel is crafted to help executives, IT leaders, and decision-makers conquer the mountain of cloud complexity using straightforward guidance, integrity-first insights, and a Biblical worldview. 🔍 What We Cover: • Demystifying Cloud Services – Learn best practices for cloud adoption, migration, and optimization in bite-sized episodes aimed at solving real business issues . • AI, Automation & Cybersecurity – Dive into expert strategies for leveraging AI responsibly, automating core workflows, and guarding your operations—from detection to recovery—all rooted in our IT Compass™ Framework . • Communications & Contact Centers – Explore unified communications and CCaaS options, with unbiased comparisons and tips for improving internal collaboration and customer experience. • Infrastructure, Network & Data Strategy – From SaaS to SASE, DRaaS to hybrid cloud, we break down design, vendor selection, and implementation without the sales pressure. 🎯 Who We're For: • Business leaders, CIOs, and IT pros tired of flashy demos and vendor hype. • Organizations aiming to adopt trustworthy, scalable tech without unnecessary risk. • Anyone who appreciates no-nonsense, ethically grounded advice—delivered with a dash of clever humor. 💡 Why Cloud Sherpa? VocalPoint’s mission is clear: we’re not salespeople—we’re your sherpas. With over 700 partners and a commitment to prayerful decision-making, we deliver technology solutions tailored for growth, integrity, and long-term success. Contact Us: info@vocalpointconsulting.com (888) 800-1022 🚀 Cloud Sherpa – Your Guide Through the Business Cloud Welcome to Cloud Sherpa, the official YouTube hub of VocalPoint Consulting—a faith-driven, vendor-neutral technology advisory firm based in Orlando, Florida. Our channel is crafted to help executives, IT leaders, and decision-makers conquer the mountain of cloud complexity using straightforward guidance, integrity-first insights, and a Biblical worldview. Contact Us: info@vocalpointconsulting.com (888) 800-1022 Hosted on Acast. See acast.com/privacy (https://acast.com/privacy) for more information.

2. 

   22 Oct 2025

   Ready to Ditch Avaya and Move to The Cloud?

   Join Derek Roush on Cloud Sherpa as he delves into five cloud platforms that provide unified communications as a service (UCaaS) and contact center as a service (CCaaS). Explore options like Dialpad, GoTo, Vonage, Nextiva, and Zoom, discussing their features, strengths, and weaknesses. Whether you're looking to upgrade from Avaya or integrate a unified communication strategy, this episode offers valuable insights to help you make an informed decision. Don't forget to subscribe for more cloud-related content! 00:00 Welcome to Cloud Sherpa 00:51 Avaya's Struggles and Market Alternatives 02:59 Why Unified Communications and Contact Centers Matter 03:44 Platform Spotlight: Dialpad 05:16 Platform Spotlight: GoTo 06:17 Platform Spotlight: Vonage 07:38 Platform Spotlight: Nextiva 08:43 Platform Spotlight: Zoom 10:21 Final Advice and Conclusion 🚀 Cloud Sherpa – Your Guide Through the Business Cloud Welcome to Cloud Sherpa, the official YouTube hub of VocalPoint Consulting—a faith-driven, vendor-neutral technology advisory firm based in Orlando, Florida. Our channel is crafted to help executives, IT leaders, and decision-makers conquer the mountain of cloud complexity using straightforward guidance, integrity-first insights, and a Biblical worldview. 🔍 What We Cover: • Demystifying Cloud Services – Learn best practices for cloud adoption, migration, and optimization in bite-sized episodes aimed at solving real business issues . • AI, Automation & Cybersecurity – Dive into expert strategies for leveraging AI responsibly, automating core workflows, and guarding your operations—from detection to recovery—all rooted in our IT Compass™ Framework . • Communications & Contact Centers – Explore unified communications and CCaaS options, with unbiased comparisons and tips for improving internal collaboration and customer experience. • Infrastructure, Network & Data Strategy – From SaaS to SASE, DRaaS to hybrid cloud, we break down design, vendor selection, and implementation without the sales pressure. 🎯 Who We're For: • Business leaders, CIOs, and IT pros tired of flashy demos and vendor hype. • Organizations aiming to adopt trustworthy, scalable tech without unnecessary risk. • Anyone who appreciates no-nonsense, ethically grounded advice—delivered with a dash of clever humor. 💡 Why Cloud Sherpa? VocalPoint’s mission is clear: we’re not salespeople—we’re your sherpas. With over 700 partners and a commitment to prayerful decision-making, we deliver technology solutions tailored for growth, integrity, and long-term success. Contact Us: info@vocalpointconsulting.com (888) 800-1022 🚀 Cloud Sherpa – Your Guide Through the Business Cloud Welcome to Cloud Sherpa, the official YouTube hub of VocalPoint Consulting—a faith-driven, vendor-neutral technology advisory firm based in Orlando, Florida. Our channel is crafted to help executives, IT leaders, and decision-makers conquer the mountain of cloud complexity using straightforward guidance, integrity-first insights, and a Biblical worldview. Contact Us: info@vocalpointconsulting.com (888) 800-1022 Hosted on Acast. See acast.com/privacy (https://acast.com/privacy) for more information.

3. 

   4 Jun 2025

   AI-Powered Surveillance Is Smarter Than You Think

   AI-Powered Surveillance Is Smarter Than You Think: Claro’s AI Vision takes you inside the next generation of intelligent security with Claro Enterprise Solutions’ groundbreaking AI Video Analytics platform. Certified by the Department of Homeland Security and powered by Nvidia, this solution turns standard camera systems into intelligent security networks capable of real-time threat detection and operational insights. 🎯 Key Features Highlighted: * Visible Weapons Detection: Proactively identify potential threats before they escalate. * Intrusion Alerts: Receive immediate notifications of unauthorized access. * Fire and Smoke Detection: Early hazard identification to protect assets and lives. * Facial and Vehicle Recognition: Enhance security with advanced identification capabilities. Over 50 Pre-Configured Analytics: Deploy out-of-the-box solutions tailored to various industries. Claro Enterprise Solutions+1Claro Enterprise Solutions+1 Claro Enterprise Solutions+1Claro Enterprise Solutions+1 📈 Benefits Discussed: * Rapid Response: Transform video footage into actionable intelligence within seconds. * Operational Efficiency: Streamline processes and reduce manual monitoring costs. * Scalability: Integrate seamlessly with existing camera infrastructure. Compliance and Safety: Ensure adherence to safety protocols and mitigate risks. Claro Enterprise Solutions+1Claro Enterprise Solutions+1 Claro Enterprise Solutions Whether you're in manufacturing, education, healthcare, or city services, Claro's AI Video Analytics offers a versatile solution to modern security challenges. 🔗 Learn More: Dive deeper into the capabilities of Claro's AI Video Analytics here: https://www.usclaro.com/solution/ai-video-analytics 📞 Contact Us: Ready to elevate your security infrastructure? Reach out to VocalPoint Consulting for a personalized consultation. info@vocalpointconsulting.com (888) 800 - 1022 Hosted on Acast. See acast.com/privacy (https://acast.com/privacy) for more information.

4. 

   10 Jan 2024

   Faith Based Leadership

   This episode of Cloud Sherpa is a featured podcast appearance on “The Leadership Toolkit” podcast with @MikePhillips (https://www.youtube.com/channel/UCAHAp1lqtTB_7bfBOGCJ4pA) on the tooic of Fah Based Leadership. How do the “5 love languages” factor into your busness life? Is your heart in the right place when leading others and yourself? Tap into this unique conversation and let us know wha resonates most with you, your leadership style and desire in company culture Hosted on Acast. See acast.com/privacy (https://acast.com/privacy) for more information.

5. 

   10 Jan 2024

   The Power of Faith-Based Leadership

   This episode of Cloud Sherpa is a featured podcast appearance on “The Leadership Toolkit” podcast with @MikePhillips (https://studio.youtube.com/channel/UCAHAp1lqtTB_7bfBOGCJ4pA) on the topic of The Power of Faith Based Leadership. How do the “5 love languages” factor into your business life? Is your heart in the right place when leading others and yourself? T ap into this unique conversation and let us know what resonates most with you, your leadership style and desire in company culture - 00:00 🎙️ Introduction to the Podcast and Guest Joey Muggz Perez - The host, Joey Muggz Perez, talks about the podcast's focus on technology, cloud services, and integrating faith in these areas. - They discuss the importance of maintaining evangelism through vocation and impacting culture, especially in call centers. - 02:14 🌱 Personal and Professional Growth through Self-Education - Joey emphasizes the significance of self-education and learning from diverse perspectives for personal and professional growth. - He shares his journey of growth from sales in various industries, highlighting the need for purpose and leadership mentoring. - 07:35 🤝 Bridging Sales and Marketing, and Building Effective Teams - Discussion on the relationship between sales and marketing and the importance of understanding each other for better collaboration. - Joey talks about his experience in building and training sales teams, emphasizing the need for finding purpose in roles and developing skills for better team dynamics. -[14:13 🎯 Finding the Right Mentor and Being an Effective Leader - The conversation shifts to understanding the difference between a mentor and a leader. - Joey shares insights on how leaders actively demonstrate and guide, whereas mentors provide guidance without the need for active demonstration. - 17:23 💡 Implementing the Five Love Languages in Leadership - Joey discusses the application of the 'Five Love Languages' in a professional context to improve leadership and employee motivation. - He emphasizes the importance of acknowledging and valuing employees beyond just financial incentives. 🚀 Cloud Sherpa – Your Guide Through the Business Cloud Welcome to Cloud Sherpa, the official YouTube hub of VocalPoint Consulting—a faith-driven, vendor-neutral technology advisory firm based in Orlando, Florida. Our channel is crafted to help executives, IT leaders, and decision-makers conquer the mountain of cloud complexity using straightforward guidance, integrity-first insights, and a Biblical worldview. Contact Us: info@vocalpointconsulting.com (888) 800-1022 Hosted on Acast. See acast.com/privacy (https://acast.com/privacy) for more information. See omnystudio.com/listener (https://omnystudio.com/listener) for privacy information.

6. 

   10 Jan 2024

   Conversational A.I. that doesnt suck

   Today we talk about conversational ai that doesn’t suck for contact centers across verticals. Don’t you wish conversational AI spoke with you like a “Normal representative?” Imagine if ChatGPT and Alexa had a baby- THATS the kind of power behind Smart Action and what Aaron Acree discusses with Joey Muggz Perez on this episode of Cloud Sherpa. Hosted on Acast. See acast.com/privacy (https://acast.com/privacy) for more information.

7. 

   15 Dec 2023

   Avoid this deadly PCI compliance mistake in your call center

   In this video, we're going to discuss one of the most common PCI compliance mistakes call center professionals make: not following PCI DSS requirements. PCI DSS is a set of guidelines that call center professionals need to follow in order to protect their customers' data. If you're not following these guidelines, then you're putting your customers at risk. Watch this video to learn how to avoid this deadly PCI compliance mistake and stay in compliance with PCI DSS requirements! In this video we'll talk about PCI Compliance and how mistakes in this area can negatively impact your call center. Time stamps below for easy navigation vocalpointconsulting.com - 00:00 🚨 Data Breaches and PCI Compliance - Rise in financial sector data breaches; importance of PCI compliance in avoiding business risks. - 01:01 🛡️ PCI DSS in Contact Centers - Explaining PCI DSS and its necessity for customer data protection in various transaction scenarios. - 04:01 🛠️ Technological Safeguards and Compliance - Technologies and practices for PCI compliance; emphasis on regular audits and security standards. - 06:00 📉 Impact of Data Breaches on Trust and Business - Data breaches' effects on consumer trust and business reputation, including revenue and loyalty loss. - 08:17 🏦 Financial and Brand Risks of Non-Compliance - Financial implications and branding risks associated with PCI non-compliance. - 10:38 🔐 Cybersecurity Training and Measures - Importance of cybersecurity training, penetration testing, and data protection measures. - 12:53 🏠 Remote Work Data Security - Data security challenges and best practices in remote work environments. - 14:26 🖥️ Technology's Role in Security - Role of technology, including encryption, in enhancing PCI compliance and data security. - 17:11 🤖 AI's Evolving Role in Cybersecurity - Discussion on AI's growing impact on cybersecurity and data protection. - 19:10 🛠️ Ongoing Audits and Security Refinement - Emphasizing continuous audits and refining security processes in relation to technology and compliance. - 21:10 📈 Technology-Budget Balance for Enterprises - Balancing technology investment and budget, particularly for smaller enterprises prioritizing cybersecurity. Hosted on Acast. See acast.com/privacy (https://acast.com/privacy) for more information.

8. 

   15 Dec 2023

   Why Every Business Needs This with Michael Gorritz

   In this Episode Joey Muggz interviews Michael Gorritz of the @orgdevgroup to discuss the future state of business, and why every business need this clarity to win. 00:00 - (https://youtu.be/CLv2qaNFrFM?t=0s) 🙏 Opening and Focus on Organizational People Issues - Introduction with a prayer and shifting focus to organizational issues related to people, process, and technology. - Emphasis on situational approaches and the impact of personal experiences on professional performance. 03:24 - (https://youtu.be/CLv2qaNFrFM?t=204s) 🔄 Interplay of Culture and Business Processes - Discussion about the influence of culture in business and how personal interactions affect workplace dynamics. - The challenge of integrating new individuals into a pre-existing business culture. 06:05 - (https://youtu.be/CLv2qaNFrFM?t=365s) 📈 Creating Clarity and Addressing Organizational Problems - The process of identifying and solving immediate problems in an organization. - Focusing on creating clarity, addressing skill gaps, and communication issues. 09:07 - (https://youtu.be/CLv2qaNFrFM?t=547s) 🕵♂ The Importance of Discovery and Accurate Measurement in Business - Emphasizing the role of discovery in understanding business needs. - Discussing the importance of accurately measuring and understanding key performance indicators (KPIs). 14:12 - (https://youtu.be/CLv2qaNFrFM?t=852s) 🎯 Setting and Achieving Business Goals - The significance of setting clear business goals and reverse engineering the process to achieve them. - Importance of ensuring that metrics used are aligned with business objectives. 17:10 - (https://youtu.be/CLv2qaNFrFM?t=1030s) 💼 Leveraging Technology and AI for Business Efficiency - Discussion on how technology and AI can improve business processes and efficiency. - Understanding the hesitation of small businesses to adopt new technology and AI tools. 21:28 - (https://youtu.be/CLv2qaNFrFM?t=1288s) 🌐 Adapting to Technological Advancements in Business - The necessity for businesses to adapt to technological changes to stay relevant. - Considering the impact of AI and automation on future business states and strategies. Each section provides insights into different aspects of business strategy, organizational development, and the role of technology in evolving business landscapes. Hosted on Acast. See acast.com/privacy (https://acast.com/privacy) for more information.

9. 

   16 Nov 2023

   Holistic Marketing in a Digital World with Oana Leonte

   In Todays episode Joey Interviews Oana Leonte - Head of Marketing Accessories for Puma a host of the “Unmtchd” podcast about her holisitc approach to marketing in a digital world. 00:00 🤖 Understanding the importance of technology in marketing, - Technology is costly but essential for marketing. - Recognizing the impact of technology on consumer experiences. - Viewing technology as an integral part of the end-to-end consumer journey. 03:37 💼 The complex consumer journey and the 7-11-4 rule, - The consumer journey is more complex than traditional marketing funnels. - The 7-11-4 rule: Consumers require 7 hours, 11 touchpoints, and 4 platforms to build trust. - Emphasizing the importance of reducing friction in the consumer journey. 06:16 🌟 Crafting a holistic brand image and the future of personalized marketing, - The need for a brand to have a clear identity and values. - Aligning brand values throughout every consumer touchpoint. - The future of marketing: personalization and data-driven consumer interactions. 08:09 🤝 Leveraging employees as advocates for the brand, - Utilizing employees as brand advocates and resources. - Employees can provide valuable insights, participate in focus groups, and distribute messages. - How smaller companies can benefit from employee involvement. 10:29 💡 The changing landscape of hiring and working with influencers, - Considerations for hiring social media managers vs. working with influencers. - The importance of outcomes and results in marketing strategies. - Leveraging influencers for strategy and execution. 13:39 📢 The shift from one-way to two-way brand-consumer communication, - The need for brands to engage in two-way conversations with consumers. - The importance of reacting to cultural events and staying flexible in marketing. - Creating a brand personality and image based on responsiveness and engagement. 23:11 💬 Building trust and engaging with consumers, - In today's digital landscape, it's crucial for brands to actively participate in conversations and engage with consumers. - Being part of meaningful conversations and responding to consumer needs builds trust and loyalty. - Brands must adapt to various platforms and be reactive to current events to maintain consumer engagement. 24:24 💭 Understanding consumer preferences and intentions, - Consumers have limited attention, and they choose to focus on things that are important or interesting to them. - Brands need to respect consumers' choices and deliver meaningful content to capture their attention. - The key is understanding consumer preferences and building trust by offering what they find valuable. 26:07 📱 Exploring AR and QR technology, - AR (Augmented Reality) and QR codes are fascinating technologies but require intentional engagement from consumers. - The process before the AR experience, including downloading apps and registering, can be a barrier to widespread use. - AR might work for niche topics or products, but it may not be profitable at scale, making it more suitable for specialized or technical applications. Vocalpointconsulting.com Info@vocalpointconsulting.com Find Oana: https://www.tiktok.com/@oanaleonte_?_t=8hDl9TEHGgw&_r=1 YouTube.com/@UCOnPhRbv9fofP4grdDe0gIw Theunmtchd.com Linkedin https://www.linkedin.com/in/oana-leonte?utm_source=share&utm_campaign=share_via&utm_content=profile&utm_medium=ios_app Hosted on Acast. See acast.com/privacy (https://acast.com/privacy) for more information.

10. 

    2 Nov 2023

    It's Just Plane Good Business

    In episode 8 of Cloud Sherpa , Gary James Knight is featured on the episode in a new format that allows us to see how even in the plane business, someone who had a bad experience can say something that can become fighting words! I hope you enjoy this take- while interviewed by Joey, we tried to make an editorial highlighting just a few moments of the conversation. We thought you might “sea” the relation with your business in either process efficiency, content creation or posturing when confronted with a negative use case. Contact Us: 1-888-800-1022 info@vocalpointconsulting.com (mailto:info@vocalpointconsulting.com) 00:00 🚀 Introduction to the Concept of Consistency in Business 00:44 🌊 The Joy of Seaplane Flying 01:41 📈 Leveraging Content for Business Growth 08:10 🛍️ Qualifying Prospects Based on Behavior 10:10 🛩️ Showcasing the Enjoyment of Seaplane Flying 13:27 🌊 Conclusion: Landing on Water Hosted on Acast. See acast.com/privacy (https://acast.com/privacy) for more information.

11. 

    10 Oct 2023

    Smackdown: SD WAN Versus SASE; Understand The Differences

    In Episode 7 of Cloud Sherpa Derek Roush and Joey Perez discuss Software Defined Networking (SD WAN) versus Secure Access Service Edge (SASE) and the differences between them. Both can be viable frameworks when it comes to building your business network. The key is in understanding the inherent differences as well as the cost. Intro - 0:00 What is SD WAN- 1:16 How does SASE leverage it's native architecture? - 6:56 What the AI is that - 12:22 Meme of The Week - 14:12 If you need help with your business network, contact us: 888-800-1022 info@vocalpointconsulting.com (mailto:info@vocalpointconsulting.com) Hosted on Acast. See acast.com/privacy (https://acast.com/privacy) for more information.

12. 

    5 Oct 2023

    The Future of Call Centers

    What is the future of call and contact centers? Is AI the answer? In this video, we'll be exploring the topic of Robots replacing contact center agents. We'll be discussing the pros and cons of this phenomenon, and examining the various ways in which robots could replace agents in contact centers. This is an important topic, and one that deserves your attention. By the end of this video, you'll have a better understanding of the pros and cons of Robots replacing contact center agents, and be able to make an informed decision about the future of contact center automation. AWS Article: 1:18 (https://www.youtube.com/watch?v=lRaNfNdwgv4&t=78s) Air.ai - 11:20 (https://www.youtube.com/watch?v=lRaNfNdwgv4&t=680s) Meme of The Week: 20:21 (https://www.youtube.com/watch?v=lRaNfNdwgv4&t=1221s) Contact Us: info@vocalpointconsulting.com 888-800-1022 Hosted on Acast. See acast.com/privacy (https://acast.com/privacy) for more information.

13. 

    5 Oct 2023

    Dialpad GPT: Is This The Future of Contact Centers?

    Are tools like Generative AI and Dialpad GPT future of contact centers? Do you want to know if Dialpad GPT is right for your Contact Centers? Watch Episode 5 of Cloud Sherpa with Derek Roush and Joey Perez to find out! Dialpad GPT is a new technology that uses artificial intelligence to identify and manage customer interactions. In this video, we'll explore the benefits of Dialpad GPT and see if it's the right solution for your Contact Centers. In Episode 5 of Cloud Sherpa, Derek Roush and Joey Perez discuss the new launch of Dialpad GPT. What is it? How does it work? And, is Generative AI the new norm in contact centers? Tune in and chime in to the discussion. Let us know if you're seeing AI solutions that rival Dialpad GPT. Is your Contact Center using AI today? Do you think AI is going to change the Contact Center? Do you want a holistic (All-In-One) solution or do you prefer multiple software applications that are customizable to your business? We would love to know your thoughts. Watch it dance - 7:44 (https://www.youtube.com/watch?v=t4NXMR06X0w&t=464s) Counting The Cost - 11:05 (https://www.youtube.com/watch?v=t4NXMR06X0w&t=665s) What makes Dialpad Intriguing - 13:32 (https://www.youtube.com/watch?v=t4NXMR06X0w&t=812s) No. This video is not sponsored - 17:15 (https://www.youtube.com/watch?v=t4NXMR06X0w&t=1035s) Cost of ownership - 21:35 (https://www.youtube.com/watch?v=t4NXMR06X0w&t=1295s) Avoiding sharks - 24:05 (https://www.youtube.com/watch?v=t4NXMR06X0w&t=1445s) Should you audit your telecom and cloud spend? - 27:22 (https://www.youtube.com/watch?v=t4NXMR06X0w&t=1642s) Contact us: 1-888-800-1022 info@vocalpointconsulting.com Hosted on Acast. See acast.com/privacy (https://acast.com/privacy) for more information.

14. 

    3 Oct 2023

    The Evolving Role of Tech Advisors

    This week on Cloud Sherpa Derek Roush discuss the evolving role of the technology advisors with Zak Anderson from Evolve IP. They discuss the evolving role of the technology advisor in today's world and what the role should be of today's TSD's (Technology Solution Distributors). Derek shares his insights from his experience and career in business. He explores how he first got started in the channel, how the role of advisors has changed, and the trends that will continue to drive big changes in the channel for advisors, TSDs and suppliers. Key Moments: 0:00 - Intro 1:53 - How Derek first became involved in the channel 5:32 - How the cloud changed everything 6:45 - Why advisors need to focus on problems and solutions 14:22 - Why we need to get the word out about tech advisor careers 18:10 - How TSDs could become “business incubators” 28:00 - Why security remains popular in the channel 36:40 - How the trusted advisor community has changed 42:12 - Why DaaS is the next big trend advisors need to know about 44:27 - Why advisors need to position themselves as experts of the procurement process 49:57 - Advice for suppliers 52:28 - Advice for young advisors wanting to start a business Key Links: • Connect with Derek on LinkedIn: https://www.linkedin.com/in/derekroush/ Contact VocalPoint Consulting: info@vocalpointconsulting.com 888-800-1022 Hosted on Acast. See acast.com/privacy (https://acast.com/privacy) for more information.

15. 

    3 Oct 2023

    The Difference Between VDI and DaaS

    If you're thinking about moving your business to the cloud, you'll want to understand the difference between VDI and DaaS. In Episode 3 of Cloud Sherpa we're going to explore how to avoid cloud computing pitfalls. We'll discuss the differences between Virtual Desktop Infrastructure (VDI) and Desktop as a Service (DaaS) solutions and how each solution is deployed and maintained. If you're looking to improve your businesses compute environment or future-proof your tech stack, then this is the video for you! If you need assistance, feel free to reach out to us for a free consultation. Meme of The Week: 01:57 What The AI: 19:10 Visit Derek Roush’s social media pages: LinkedIn: linkedin.com/in/derekroush Website: vocalpointconsulting.com YouTube (Cloud Sherpa): youtube.com/channel/UCM-Kkqh1t3pW_jbVFS8Y0ag/ Visit Joey Perez’s social media pages: LinkedIn: linkedin.com/in/joeymuggz YouTube: youtube.com/channel/UCWW6dHWY3pOoOYIDo5B_dyw Website: vocalpointconsulting.com Email Us: info@vocalpointconsulting.com Call Us: 888-800-1022 00:00 Introduction 01:57 Meme of The Week 19:10 What The AI Hosted on Acast. See acast.com/privacy (https://acast.com/privacy) for more information.

16. 

    2 Oct 2023

    The Hidden Problems Killing Your Call Center!

    In Episode 2 of Cloud Sherpa we're going to explore the hidden problems killing your call center. We'll discuss the three most common problems, and provide solutions that will help you revitalize your call center. If you're looking to improve your call center's performance, then this is the video for you! We'll go over the top three problems killing your call center, and provide solutions that will help you revive the business. Watch and learn how to fix these problems and revitalize your call center! Meme of the week - 15:00 What The AI is That? - 16:09 AI Tool discussed: www.charachter.ai Email Us: info@vocalpointconsulting.com Call Us: 888-800-1022 Hosted on Acast. See acast.com/privacy (https://acast.com/privacy) for more information.

17. 

    23 Aug 2023

    What the AI is Happening Here?

    In Episode 1 of "Cloud Sherpa", Derek Roush and Joey Perez delve into the impact of AI on cybersecurity, compliance, Voice over IP, and marketing. Tune in every week as we navigate the ever-evolving world of tech and cloud. For CTOs and tech enthusiasts alike, having a trusted advisor is crucial to avoiding the pitfalls of selecting inappropriate technology for your business. Join us on this insightful journey! In this episode, you will learn the following : Explore the impact of artificial intelligence on the business and technology sectors and how it is reshaping the industry. Gain an understanding of the potential hazards and challenges that come with the rise of artificial intelligence and learn effective strategies to navigate and mitigate them. Explore the underlying prejudices in artificial intelligence and their influence on shaping stories. Understand the significance of implementing strong cybersecurity measures to protect sensitive data. Uncover the essential tactics that provide a competitive advantage in the modern business landscape. Visit Derek Roush’s social media pages: LinkedIn: linkedin.com/in/derekroush (https://www.linkedin.com/in/derekroush) Website: vocalpointconsulting.com (https://www.vocalpointconsulting.com/) YouTube (Cloud Sherpa): youtube.com/channel/UCM-Kkqh1t3pW_jbVFS8Y0ag/ (https://www.youtube.com/channel/UCM-Kkqh1t3pW_jbVFS8Y0ag/) Visit Joey Perez’s social media pages: LinkedIn: linkedin.com/in/joeymuggz (https://www.linkedin.com/in/joeymuggz) Twitter: WhatsInJoesCup (https://twitter.com/WhatsInJoesCup) YouTube: youtube.com/channel/UCWW6dHWY3pOoOYIDo5B_dyw (https://www.youtube.com/channel/UCWW6dHWY3pOoOYIDo5B_dyw) Website: vocalpointconsulting.com (https://www.vocalpointconsulting.com/) Hosted on Acast. See acast.com/privacy (https://acast.com/privacy) for more information.

Reach and audience

Public platform figures. Ratings count people who left a rating, not total listeners.

YouTube views

44,497

Score snapshot 15 Sept 2025

Podcast Authority Score: 28 / 100

A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.

Quality

25

Social presence

0

YouTube

76

Engagement

0