Collecting Thoughts, brought to you by C&R Software, uncovers the cutting edge approaches and technologies used by businesses that are achieving real results through humanized collections and recovery processes.
How this top 20 US bank uses agentic AI in the call center
If you're feeling vendor fatigue around AI in collections, you're not alone. This podcast aims to break through the hype with honest discussions about how top US banks are using agentic AI, what's working, what's not, and where the biggest risks lie.
C&R Software's Nags Odedra and Jeremy Russell discuss a real world example of how a top 20 US bank is using agentic AI in the call center to support collections teams with their day-to-day workflows, and how they're planning to scale to larger use cases moving forward.
13 Feb 2026
The EU AI Act, compliance, and digital first collections
This episode of Collecting Thoughts explores the intricate balance between rapid AI advancement and strict EU regulatory requirements including the EU AI Act.
Banks face growing pressure to modernize and innovate, but managing risk is a top priority. That's especially true in collections, which falls under the "high risk" category and therefore is subject to increased scrutiny from regulators.
Find out why legacy software can't keep up with rising regulatory demands and how an AI native solution supports responsible, explainable, and transparent innovation in collections.
9 Feb 2026
Why telcos need data driven collections
This episode of Collecting Thoughts explores why telecommunications companies must embrace data-driven collections.
With churn rates keeping telco executives up at night, the focus shifts from price to customer experience as the key differentiator. We explore the concept of "customer-obsessed collections," where humanization and personalization transform collections into loyalty-building opportunities.
Discover how a "digital first, human always" strategy can improve recovery rates, reduce churn, and enhance brand reputation.
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Apple Podcasts (US)
5.0 / 5
2 ratings
Podcast Authority Score: 15 / 100
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Quality
5
Social presence
0
YouTube
0
Engagement
60
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