Communication Breakdown

Communication Breakdown

Hosted by Craig Carroll and Steve Dowling · Observatory on Corporate Reputation LLC

5.0from 19 ratings

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46Podcast AuthorityScore out of 100 · How it is scored
107
Episodes
53
Transcribed
19
Ratings
Weekly
Cadence
2024
First episode

About Communication Breakdown

Communication Breakdown is a postgame show for PR pros. In each episode, hosts Craig Carroll (Founder of the Observatory on Corporate Reputation, Editor of the SAGE Encyclopedia of Corporate Reputation, Lecturer at Rice University’s Jesse H. Jones Graduate School of Business) and Steve Dowling (former head of communications at OpenAI and Apple) discuss the strategies and tactics companies are using in high-visibility crises and PR initiatives, giving listeners unique insight into how key decisions are made. The podcast offers two unique perspectives on communications theory and practice, drawing on Craig’s research and teaching on reputation at USC Annenberg, UNC Chapel Hill, and universities worldwide, and Steve’s two decades of experience as a comms leader at some of the world’s most influential companies. Whether you’re a PR professional, marketing executive, or just curious about how companies make key communications decisions, you’ll find these discussions insightful and valuable.

Publisher
Observatory on Corporate Reputation LLC
Category
business · business · news
Language
en
Explicit
No
First episode
17 Sept 2024
Latest episode
22 Oct 2026
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Latest episodes

53 of 107 episodes have a transcript.

  1. 22 Oct 2026TRANSCRIPT

    Bad Calls, Losing Bets and Non-Answers

  2. 15 Oct 2026TRANSCRIPT

    Mixed Messages and Second Takes

  3. 8 Oct 2026TRANSCRIPT

    Cornell’s Reckoning, Algorithmic ‘Gouging’

Inside a recent episode

Bad Calls, Losing Bets and Non-Answers

Published 22 Oct 2026 · Transcript excerpt

[…] Yeah. Steve, I think you can, but the way back is through a pattern of conduct that gives people reasons to believe you. In the past, on previous episodes, we've talked about this idea of alignment signaling. how companies maintain access to an administration while preserving their independence and maintaining their identification and commitment with their stakeholders back home who may not be so equally aligned with the administration. One of the principles in this framework is that you have to calibrate your public proximity. You have to work with the government, but every public appearance that also tells other people something about where you stand. […]

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Who has been a guest on Communication Breakdown

Names identified in recent episode analyses. Showing up to five guests.

  • Hannah Wong
  • Dominic Carr
  • Abby Hayes
  • Farzana Baduel
  • Kim Sample

Reach and audience

Public platform figures. Ratings count people who left a rating, not total listeners.

Apple Podcasts (US)
5.0 / 5
14 ratings
Spotify
5.0 / 5
5 ratings

Podcast Authority Score: 46 / 100

A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.

Quality
72
Social presence
0
YouTube
0
Engagement
51

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Guest appearances
Books guests

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Questions about Communication Breakdown

Who hosts Communication Breakdown?

Craig Carroll and Steve Dowling host the show. Published by Observatory on Corporate Reputation LLC.

How often do new episodes come out?

The show publishes weekly, based on its RSS feed.

Does Communication Breakdown take guests?

Yes. Guests have been identified in episode analyses.

Where can I read transcripts?

53 of 107 episodes have a transcript on Pod Engine. Full transcripts are available with a Pod Engine plan.

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