In today’s healthcare environment, conflict isn’t a possibility — it’s a certainty. Confidence in Conflict is your weekly guide to navigating these moments with skill, empathy, and control.
Join the conflict management experts at Vistelar each Wednesday as they share practical strategies, real-world stories, and proven frameworks developed over decades of work with hospitals, clinics, and care teams. Whether you're a nurse, physician, administrator, or healthcare security professional, you’ll learn how to manage difficult interactions, reduce workplace violence, and foster a safer, more respectful environment for patients and staff alike.
If you work in healthcare and want to face conflict with greater confidence — this podcast is for you.
Ep. 35: Good Speak: Non-Escalation Strategies for Healthcare
Summary:
In healthcare, the words you choose can mean the difference between connection and confrontation. In this episode of Confidence in Conflict, Marcus (former healthcare security director) and Natalie (nurse practitioner and clinical team leader) explore "Good Speak"—the use of verbal and non-verbal communication as proactive tools to prevent conflict before it starts. Together, they unpack Vistelar's Beyond Active Listening framework and the six C's of Conflict Management, showing how simple, structured communication habits can keep interactions calm, respectful, and safe.
Some key takeaways from the discussion include:
* How "Peace Words" reduce tension and promote psychological safety
* Seven components of Beyond Active Listening every provider can use
* Non-verbal strategies that signal empathy and professionalism
* Ways to handle difficult patients, families, and coworkers without escalation
* How staying in the "Blue Zone" helps staff manage stress and preserve teamwork
From emergency departments to long-term care units, this episode offers practical language and mindset shifts that turn daily challenges into opportunities for trust, healing, and safety.
10 Sept 2025
Ep. 34: Breaking Bad News
Delivering bad news is one of the hardest tasks in healthcare—but with the right approach, it can also be one of the most meaningful. In this episode of Confidence in Conflict, Marcus (former healthcare security director) and Natalie (nurse practitioner and clinical team leader) explore compassionate communication strategies for breaking difficult news while preserving dignity, clarity, and trust. Grounded in Vistelar principles and the SPIKES framework, their discussion offers practical tools that every healthcare professional can use when facing life’s toughest conversations.
3 Sept 2025
Ep. 33: Situational Awareness
Situational awareness may sound simple, but in healthcare it can mean the difference between safety and crisis. In this episode of Confidence in Conflict, Marcus (former healthcare security director) and Natalie (nurse practitioner and clinical team leader) break down how “relaxed but alert” awareness helps providers stay safe, protect colleagues, and deliver better care. Drawing on Vistelar’s training and real-world experience, they explore the 10-5-2 proxemics principle, the STAMP warning signs of escalation, and the critical role of teamwork in preventing violence before it starts.
Who has been a guest on Confidence In Conflict
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Gary Klugiewicz
researchers
Mike Cummings
Lisa Terry
Dr Jim Bohn
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5.0 / 5
1 ratings
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