Connected Knowledge from Upland Software

About Connected Knowledge from Upland Software

Exploring contact center technology that drives agent productivity and provides exceptional customer service — delivering the right answers, to the right people, at the right time.

Publisher

Upland Software

Category

business · technology

Language

en

Explicit

No

First episode

8 Feb 2023

Latest episode

15 May 2025

Latest episodes

27 episodes in the feed.

1. 

   15 May 2025

   When the Answer Finds You: Scaling Support with Karen Holliday

   Host Pete Wright interviews Upland Software's Karen Holliday, VP of Solutions Consulting, on how engineering knowledge flow, not just adding staff, scales support and transforms company culture.

2. 

   1 May 2025

   The Culture of Knowing: Why Knowledge Management Isn’t Always About Answers with Lana Kosnik

   Host Pete Wright interviews Lana Kosnik, a certified KCS V6 trainer, exploring how knowledge management evolves through culture and continuous learning, not just problem-solving.

3. 

   17 Apr 2025

   The Knowledge Imperative: How AI is Reshaping the Way We Work with Stephen Harley and Adam Obrentz

   Host Pete Wright interviews Stephen Harley and Adam Obrentz about how AI is actively reshaping knowledge management and augmenting how we work.

Who has been a guest on Connected Knowledge from Upland Software

Names identified in recent episode analyses. Showing up to five guests.

• Karen Holliday
• Lana Kosnik
• Stephen Harley
• Adam Obrentz
• Fiona Vanderlinde

Reach and audience

Public platform figures. Ratings count people who left a rating, not total listeners.

Apple Podcasts (US)

5.0 / 5

1 ratings

Podcast Authority Score: 27 / 100

A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.

Quality

44

Social presence

0

YouTube

0

Engagement

27