The Connected Podcast from Reynolds and Reynolds provides dealers with pertinent information, tips, and strategies to manage operations in a complex and shifting business environment. With Connected, you’ll get insights from industry experts, consultants, and dealership personnel to shape your best practices and drive success in the dealership.
Tune in every other Wednesday to watch a new episode and make sure to subscribe to our channel on YouTube.
Connected Podcast Episode 213: Social Media in the Service Drive
Today on Connected, Greg talks with Felicia Barr, service director at Bertera Auto Group.
Felicia has spent the past 14 years working her way up through the dealership to her current role. Now she's taking on another endeavor: building a social media presence sharing skits about what's working in the service drive. Felicia pulls back the curtain on her social media approach and the changes she's seen in her business since starting.
In this episode, Felicia covers:
-How she uses social media to shine light on the reality of processes in the service drive to build transparency with customers.
-Tangible advice for other industry professionals wanting to increase their social media presence.
-Her approach to coaching and the value she sees in having someone help employees get familiar with their role, especially service advisors.
Get Connected this week with Felicia Barr!
7 Oct 2026
Connected Podcast Episode 212: Using AI to Create Better Customer Experiences
Today on Connected, you'll hear from Rich Sands, CEO of Stella AI and a longtime automotive technology leader.
Rich has spent nearly 30 years at the intersection of automotive and technology, with leadership roles at J.D. Power, Ford, Microsoft, and now Stella AI. In this episode, Rich shares how artificial intelligence is reshaping dealership operations, improving customer engagement, and creating new opportunities for growth.
In this episode, Rich talks about:
-How AI helps dealerships increase efficiency by handling routine tasks, letting employees focus on higher-value customer interactions.
-Why dealers are rapidly adopting AI tools to improve communication, uncover new opportunities, and drive revenue growth.
-What the next phase of AI looks like, including agentic workflows, customer-facing AI assistants, and the systems dealers need to have in place today.
If you're evaluating AI tools, planning your technology strategy, or simply trying to understand where the industry is headed, this conversation offers practical insights on what matters now and what's coming next.
Get Connected with Rich Sands!
23 Sept 2026
Connected Podcast Episode 211: Redefining the F&I Process
Today on Connected, Greg speaks with Chris Lasko, general sales manager at BMW of Pittsburgh and winner of the Innovation Award from the 2026 Automotive Amplifiers Contest.
Chris is a two-time finalist at the Automotive Amplifiers Contest and has a history both in and out of the dealership, devoting his time to innovation and problem-solving. In this conversation, he digs deeper into his winning best practice—implementing a fully remote finance department at his dealership.
Chris dives into:
-What factors led them to implement a remote F&I process.
-How their customer base has responded to the remote experience.
-The benefits their team has seen, both in improved metrics and process efficiency.
If you're interested in hearing about a fresh way to approach F&I in the dealership, you'll definitely want to give this one a listen.
And don't forget, we're bringing the Automotive Amplifiers Contest back at Amplify 2027 in Nashville, TN! Register now to secure your spot and hear next year's finalist presentations live. And stay tuned for updates on when we open the 2027 contest. If you've got an innovative best practice, we can't wait to hear about it!
Get Connected with Chris Lasko!
Who has been a guest on ConnectedPodcast
Names identified in recent episode analyses. Showing up to five guests.
Joe Pytel
Elgie Bright
Nathan Shaver
Reach and audience
Public platform figures. Ratings count people who left a rating, not total listeners.
YouTube views
61,281
Score snapshot 15 Sept 2025
Apple Podcasts (US)
5.0 / 5
7 ratings
Spotify
5.0 / 5
1 ratings
Podcast Authority Score: 53 / 100
A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.
Quality
48
Social presence
0
YouTube
85
Engagement
60
Contact ConnectedPodcast
Guest appearances
Does not typically book guests
Based on episode analysis; this does not confirm that the show is currently accepting guests.
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