Contact Center Perspectives🎙️

About Contact Center Perspectives🎙️

The podcast presents valuable insights from contact center leaders, tailor-made for their industry peers. We cover a diverse array of topics, such as AI integration, agent turnover management, revenue impact assessment, and transitioning perceptions from cost to value centers for starters.

Publisher

wow24-7.io

Category

business · business · business

Language

en

Explicit

No

First episode

29 Mar 2024

Latest episode

19 May 2026

Latest episodes

71 episodes in the feed.

1. 

   19 May 2026

   Leadership, AI & Burnout in Modern Contact Centers | Episode 72

   In this episode, Shmuel Saklad talks about leadership, burnout, mentorship, and the growing pressure of AI adoption in contact centers. After working his way up from frontline agent to senior leadership at B&H, he shares honest insights on building trust with teams, supporting new managers, and why strong leadership matters more than ever in the age of AI.

2. 

   20 Apr 2026

   Rethinking WFM: Balancing Business, Customers & Agents | Episode 71

   In this episode, Dan Smitley shares practical insights on how WFM leaders can better balance business goals, customer expectations, and employee needs. We also discuss collaboration, leadership, and where AI is taking Workforce Management next.

3. 

   23 Mar 2026

   AI Agents & The Value Equation: How Customer Success Drives Revenue in the Age of AI | Episode #70

   In this episode of Contact Center Perspectives, host Tracy Weinger speaks with Florian Raschbichler from HiveMQ about how AI agents are transforming customer success. Florian shares how AI is being applied across the entire customer journey, helping teams scale operations, improve efficiency, and focus more on delivering real customer value. The conversation explores how customer success is evolving from a support function into a revenue driver — and why companies that focus on outcomes and value creation will win in the age of AI.

Who has been a guest on Contact Center Perspectives🎙️

Names identified in recent episode analyses. Showing up to five guests.

• Mazen Moustafa
• Karen Lam
• Kimberly Agin
• Cynthia Patterson
• Katalin Fritz

Reach and audience

Public platform figures. Ratings count people who left a rating, not total listeners.

YouTube views

19,156

Score snapshot 15 Sept 2025

Apple Podcasts (US)

5.0 / 5

1 ratings

Spotify

5.0 / 5

1 ratings

Podcast Authority Score: 51 / 100

A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.

Quality

58

Social presence

0

YouTube

85

Engagement

27

Contact Contact Center Perspectives🎙️

Guest appearances

Books guests

Based on episode analysis; this does not confirm that the show is currently accepting guests.