Contact Center Show
Hosted by Amas Tenumah and Bob and Bob Furniss and Amas · Amas Tenumah & Bob Furniss
4.9from 72 ratings
- 106
- Episodes
- 8
- Transcribed
- 72
- Ratings
- Bi-weekly
- Cadence
- 2021
- First episode
About Contact Center Show
This is the public square for all things contact center. This is where the world's best Call & Contact center professionals come to get better at delivering a great experience for customers. Your contact center mentors - Amas Tenumah & Bob Furniss
- Publisher
- Amas Tenumah & Bob Furniss
- Category
- business
- Language
- en
- Explicit
- No
- First episode
- 10 Feb 2021
- Latest episode
- 26 Oct 2026
Latest episodes
8 of 106 episodes have a transcript.
26 Oct 2026TRANSCRIPT
What if your employees aren't the problem?
20 Oct 2026TRANSCRIPT
The importance of personalized and agent-specific surveys
6 Oct 2026TRANSCRIPT
Bots vs Humans vs Bots
Inside a recent episode
What if your employees aren't the problem?
Published 26 Oct 2026 · Transcript excerpt
[…] And it's one of the best performing plants. Absenteeism drops to 2%. it's rated the best for quality, et cetera. And then I tie that back to customer service and I relay it to this philosophy. And I'll stop sharing. You guys can go read the article. But Bob, what I... What I'm arguing in this article. Were these primarily, were these predominantly the same people? Was it? No, I mean, it wasn't exactly the same people. Almost exactly the same people. Predominantly exact same people. Yeah. Yeah. Like 90% the same people. So like think. So what you're saying is how you treat people, how you treat people makes a difference in how they work. […]
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Public platform figures. Ratings count people who left a rating, not total listeners.
- Apple Podcasts (US)
- 4.9 / 5
- 68 ratings
- Spotify
- 4.0 / 5
- 4 ratings
Podcast Authority Score: 46 / 100
A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.
- Quality
- 80
- Social presence
- 0
- YouTube
- 0
- Engagement
- 31
Contact Contact Center Show
- Guest appearances
- Books guests
Based on episode analysis; this does not confirm that the show is currently accepting guests.
Questions about Contact Center Show
Who hosts Contact Center Show?
Amas Tenumah and Bob and Bob Furniss and Amas host the show. Published by Amas Tenumah & Bob Furniss.
How often do new episodes come out?
The show publishes bi-weekly, based on its RSS feed.
Does Contact Center Show take guests?
Yes. Guests have been identified in episode analyses.
Where can I read transcripts?
8 of 106 episodes have a transcript on Pod Engine. Full transcripts are available with a Pod Engine plan.
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