Welcome to the club! Closers Club is the podcast where sales leaders, and the top performing agents all gather to talk about the secrets to success. Each podcast dives deep into the mindset, strategies, and the tools that can help you drive more performance out of your outbound sales. From building a winning culture to mentoring the next generation of sales leaders to even talking about the trends and technologies, we are here to provide you with background, perspective and tips that can help you close more deals and make bank.
Convoso is a leading AI-powered contact center platform purpose-built for revenue teams. Since 2006, Convoso has remained at the forefront of innovation, consistently developing solutions to drive customer growth while supporting adherence to regulatory standards.
Teresa Dodson: What High-Performing Debt Relief Contact Centers Get Right
Happy 1st Anniversary to the Closers Club! 🎉
Welcome back to the Closers Club, the podcast from Convoso featuring conversations with leaders in contact center performance, compliance, and sales.
In Episode 11, Paul Cowman sits down with Teresa Dodson, a respected leader in debt relief and CEO & Founder of Greenbacks Consulting. Teresa shares lessons from decades of experience helping organizations improve team performance, customer trust, operational discipline, and long-term results.
This episode investigates the personal aspects that power effective contact centers, both in the debt relief contact center industry and beyond: including stronger training, consistent scripting, and a deeper understanding of the consumer journey.
What You’ll Learn:
• Why agent confidence matters in the first moments of a call
• What debt relief teams can learn from creditors and collections
• How to hire for skill fit and operational impact
• Which KPIs matter when evaluating contact center performance
• Why leadership requires humility, curiosity, and consistency
...and plenty more.
Welcome back to Closers Club! In this episode, we're interviewing serial entrepreneur Josh Mallen (@itsjoshuamallen (https://www.youtube.com/@itsjoshuamallen)) we've got a lot of ground to cover: scaling outbound calling operations, building systems at scale, recruiting & training sales reps, sales psychology, and using Convoso to run high-performance dialer systems.
What You’ll Learn:
• How to train winners (not just reps) and scale predictable outbound revenue
• The Front-Order Closer model
• Practical discovery questions, pricing by value-per-rep, and avoiding ego traps
• Why Convoso is one of Josh's favorite not-so-secret weapons
• How SOPs, dashboards & AI let one operator train hundreds of reps
Subscribe to Closers Club for more sales leadership stories and tactical growth advice.
Watch Closers Club here: https://www.youtube.com/@convoso (https://www.youtube.com/@convoso)
Learn more about how you can supercharge growth with the #1 AI-powered B2C sales platform: www.convoso.com (http://www.convoso.com)
Keep in touch with Convoso!
LinkedIn (https://www.linkedin.com/company/convoso/)
Instagram (https://www.instagram.com/convoso/)
Facebook (https://www.facebook.com/Convoso)
X (https://x.com/convoso)
11 Nov 2025
The Mindset of a Call Center Closer: Penny Lee on Strategy, Performance Marketing & Compliance
Penny Lee, owner of On The Ave Consulting and former VP of Marketing at Medigap Life, joins the Closers Club to reveal the mindset and strategy behind building compliant, high-converting lead funnels in the competitive outbound call center and performance marketing industry.
In this episode, we dive deep into how Penny approaches everything from big-picture strategy to the technical mechanics of call center operations. Learn how to shift your perspective to see the industry "like a game" to overcome challenges, how to provide quality data to agents, and the motivation that separates a good agent from a great closer.
3 Sept 2025
Chris Michelson: How to Lead with Hustle & Heart in the Hectic World of Healthcare
Welcome back, Closers! In this episode, we sit down with Chris Michelson, sales leader and President of CarynHealth, as he shares his journey from the "Glengarry Glen Ross" mentality of a Chicago boiler room to finding his true mission in the complex world of health care. He discusses the adrenaline of the cold call, the evolution of sales from a numbers game to a strategic, educational one, and how a personal health battle gave him a renewed purpose to fix a "very broken system." Don't miss it!
12 Aug 2025
Nima Hakimi: From Kinder Eggs to Convoso & The Power of Delusional Belief
Join us on Closers Club as we sit down with Nima Hakimi, the visionary CEO and Co-founder of Convoso, the AI-driven contact center platform. Nima shares his fascinating entrepreneurial journey, from selling Kinder Surprise figurines as a kid to building a B2B SaaS powerhouse. Discover the grit and strategic shifts that propelled Convoso from a small operation to a leader in outbound sales, and get an exclusive look at how their new product, Convoso Ignite, is setting contact rates on fire! Nima also dives deep into the evolving world of AI, compliance, and the critical importance of ethical outreach in today's lead generation landscape.
Subscribe to Closers Club for more sales leadership stories and tactical growth advice.
Watch Closers Club here: https://www.youtube.com/@convoso (https://www.youtube.com/@convoso)
Learn more about how you can supercharge growth with the #1 AI-powered B2C sales platform: www.convoso.com (http://www.convoso.com)
Keep in touch with Convoso!
LinkedIn (https://www.linkedin.com/company/convoso/)
Instagram (https://www.instagram.com/convoso/)
Facebook (https://www.facebook.com/Convoso)
X (https://x.com/convoso)
12 Aug 2025
Make Calls with Claws: Eric Gilbert on Leading Sharper & Closing Faster
In this episode of Closers Club, we sit down with Eric Gilbert, CEO of Advance Client Solutions and board member at REACH, for a raw, tactical conversation about what it really takes to scale a high-performing call center business.
From breaking sales records at Precise Leads to building and leading his own company, Eric shares how lead quality, agent efficiency, and relentless process optimization have driven his success. Learn how he scaled to seven figures in under two quarters, why rebuttal training still matters, and how to keep your team sharp (and profitable) in a remote-first world.
We cover:
How to avoid dulling your sales team’s “claws”
Eric’s 0 → $10M scaling journey
What most teams get wrong about efficiency
The difference between running a call center and building a culture
Gamification, loyalty, and how to get more out of your crew
When to show up at a client’s office—uninvited
This one’s packed with practical insights and punchy stories from the trenches. If you're trying to build a $50M sales engine, don’t dull your calls—tune in now.
Subscribe to Closers Club for more sales leadership stories and tactical growth advice.
Watch Closers Club here: https://www.youtube.com/@convoso (https://www.youtube.com/@convoso)
Learn more about how you can supercharge growth with the #1 AI-powered B2C sales platform: www.convoso.com (http://www.convoso.com)
Keep in touch with Convoso!
LinkedIn (https://www.linkedin.com/company/convoso/)
Instagram (https://www.instagram.com/convoso/)
Facebook (https://www.facebook.com/Convoso)
X (https://x.com/convoso)
12 Aug 2025
ActiveProspect's Ruben Ugarte on Scaling to $150M & Call Center Growth
In this episode of Closers Club, we sit down with ActiveProspect's Ruben Ugarte. We dive into how top home renovation installers are scaling revenue—by using technology and compliance. We focus on lead generation diversity, building better partnerships, and adapting to shifting market conditions for home owners. If you’re buying leads from third parties and looking to grow smarter, this episode delivers practical strategies to help you turn more leads into booked jobs and long-term success.
Read the blog!
What is Sales? Transforming Sales: From High Pressure to Consultative and Supportive (https://www.convoso.com/blog/transforming-sales-from-high-pressure-to-consultative-and-supportive/)
Subscribe to Closers Club for more sales leadership stories and tactical growth advice.
Watch Closers Club here: https://www.youtube.com/@convoso (https://www.youtube.com/@convoso)
Learn more about how you can supercharge growth with the #1 AI-powered B2C sales platform: www.convoso.com (http://www.convoso.com)
Keep in touch with Convoso!
LinkedIn (https://www.linkedin.com/company/convoso/)
Instagram (https://www.instagram.com/convoso/)
Facebook (https://www.facebook.com/Convoso)
X (https://x.com/convoso)
12 Aug 2025
From Chaos to Control: Avoiding the Biggest Business Mistakes (Part 2)
Scaling a business isn't always glamorous. In this episode, David Stodolak shares the hard-won lessons he learned while growing Connection Holdings. From the pain of early-stage chaos to near-acquisition deals and market fluctuations, he reveals what it really takes to build a sustainable company.
For more great industry insights and sales advice, check out David's Pod: @TheLFGShow
Subscribe to Closers Club for more sales leadership stories and tactical growth advice.
Watch Closers Club Here: https://www.youtube.com/@convoso (https://www.youtube.com/@convoso)
Learn more about how you can supercharge growth with the #1 AI-powered B2C sales platform: www.convoso.com (http://www.convoso.com)
Keep in touch with Convoso!
LinkedIn (https://www.linkedin.com/company/convoso/)
Instagram (https://www.instagram.com/convoso/)
Facebook (https://www.facebook.com/Convoso)
X (https://x.com/convoso)
Youtube (https://www.youtube.com/@convoso)
12 Aug 2025
From Broke to Broker to Boss: David Stodolak's Incredible Journey (Part 1)
In this episode of Closers Club, David Stodolak, CEO of Connection Holdings, shares his journey from graduating from NYU Stern School of Business to building a business on the verge of an exit. David discusses the key milestones in scaling his business, including the critical role of quality lead generation, leveraging technology, and the importance of paying for top talent. He opens up about the challenges of scaling, managing a virtual team, and navigating the ups and downs of the solar industry. Tune in for insights on how to grow your call center sales and build a sustainable business that thrives in any economic climate.
For more great industry insights and sales advice, check out David's Pod: @TheLFGShow
Subscribe to Closers Club for more sales leadership stories and tactical growth advice.
Watch Closers Club here: https://www.youtube.com/@convoso (https://www.youtube.com/@convoso)
Learn more about how you can supercharge growth with the #1 AI-powered B2C sales platform: www.convoso.com (http://www.convoso.com)
Keep in touch with Convoso!
LinkedIn (https://www.linkedin.com/company/convoso/)
Instagram (https://www.instagram.com/convoso/)
Facebook (https://www.facebook.com/Convoso)
X (https://x.com/convoso)
12 Aug 2025
Software Engineer to CEO: Michael Francik’s Journey in Scaling Call Centers
In this episode of Closers Club, Paul Cowman interviews Michael Francik, CEO of Keystone Interactive and co-founder of TruAlliant, as they discuss Michael’s entrepreneurial journey and the strategies behind scaling successful call centers. Michael shares insights on transitioning from a software engineer to a business leader, identifying opportunities within call center operations, and overcoming challenges in the industry. He also talks about his approach to building TruAlliant and Keystone, focusing on high-quality leads, client relationships, and operational efficiency. Tune in to hear about Michael's lessons learned, advice for aspiring entrepreneurs, and his approach to growing businesses with honesty and transparency.
Subscribe to Closers Club for more sales leadership stories and tactical growth advice.
Watch Closers Club here: https://www.youtube.com/@convoso (https://www.youtube.com/@convoso)
Learn more about how you can supercharge growth with the #1 AI-powered B2C sales platform: www.convoso.com (http://www.convoso.com)
Keep in touch with Convoso!
LinkedIn (https://www.linkedin.com/company/convoso/)
Instagram (https://www.instagram.com/convoso/)
Facebook (https://www.facebook.com/Convoso)
X (https://x.com/convoso)
12 Aug 2025
Growth Strategies, AI, & Talent Acquisition
In this episode of Closers Club, Paul Cowman, Adam Saad, Michael Francik, and Daniel Foppen discuss the growth and scaling strategies behind TechStack Advising and the broader call center industry. They explore how technology—especially AI—is reshaping business operations and lead generation. The conversation delves into challenges around software implementation, adapting to evolving market needs, and the critical role of talent acquisition in business success. From handling one-to-one consent changes to building a solid foundation for sustainable growth, they offer insights into scaling your business efficiently in 2025. Tune in for practical advice on navigating compliance changes and leveraging AI to drive performance.
Subscribe to Closers Club for more sales leadership stories and tactical growth advice.
Watch Closers Club here: https://www.youtube.com/@convoso (https://www.youtube.com/@convoso)
Learn more about how you can supercharge growth with the #1 AI-powered B2C sales platform: www.convoso.com (http://www.convoso.com)
Keep in touch with Convoso!
LinkedIn (https://www.linkedin.com/company/convoso/)
Instagram (https://www.instagram.com/convoso/)
Facebook (https://www.facebook.com/Convoso)
X (https://x.com/convoso)
8 Aug 2025
Navigating Compliance, Lead Quality & AI
Welcome to the closer's club: In this podcast series, we dive into the strategies for scaling in a competitive outbound sales environment as we head into 2025. Industry experts discuss how to adapt to new regulations like the future of lead generation, and the impact of compliance on lead quality. Together we explore how prioritizing high-quality leads can drive success, share insights on building a strong brand presence, and emphasize the importance of company culture. Plus, we break down how AI is changing the sales landscape and the future of phone communication in sales. Tune in for actionable insights on how to scale smarter, not harder, in 2025.
Subscribe to Closers Club for more sales leadership stories and tactical growth advice.
Watch Closers Club here: https://www.youtube.com/@convoso (https://www.youtube.com/@convoso)
Learn more about how you can supercharge growth with the #1 AI-powered B2C sales platform: www.convoso.com (http://www.convoso.com)
Keep in touch with Convoso!
LinkedIn (https://www.linkedin.com/company/convoso/)
Instagram (https://www.instagram.com/convoso/)
Facebook (https://www.facebook.com/Convoso)
X (https://x.com/convoso)
Contact Convoso Presents: Closers Club
Guest appearances
Books guests
Based on episode analysis; this does not confirm that the show is currently accepting guests.
Host of Convoso Presents: Closers Club?
Claim your podcast to manage its listing and keep your show details accurate.
Pod Engine is an independent podcast discovery and analytics service and is not affiliated with or endorsed by this podcast. Artwork and show content belong to their owners. Full legal notice.
Explore this show Podcast research with Pod Engine
