Creating Superfans
Hosted by Brittany · Brittany Hodak
4.9from 27 ratings
- 71
- Episodes
- 7
- Transcribed
- 27
- Ratings
- Daily
- Cadence
- 2022
- First episode
About Creating Superfans
In today's business environment, experience is everything. It’s the number-one way to differentiate yourself from your competitors and create customers for life. But, the inverse is also true. Everything is experience. Every interaction — even the small ones — can determine whether or not customers come back and what they tell their friends. The Creating Superfans podcast is a fun, entertaining crash course in turning customer experience into your superpower... no capes required! Each week, author and speaker Brittany Hodak spotlights brands she loves and interviews some of the most brilliant minds in business today. At the end of every episode, you’ll have a list of new ideas to turn your customers and employees into loyal, raving superfans.
- Publisher
- Brittany Hodak
- Category
- business · business · business
- Language
- en
- Explicit
- No
- First episode
- 11 Nov 2022
- Latest episode
- 6 Oct 2026
Latest episodes
7 of 71 episodes have a transcript.
6 Oct 2026
Inside Taylor Swift's Rise to Superfandom with Emily Yahr
29 Sept 2026TRANSCRIPT
The Best Customer Service is the Service They Never Have to Ask For
22 Sept 2026
The Invisible Baggage Every Customer Is Carrying, And How To Help Them With It
Inside a recent episode
The Best Customer Service is the Service They Never Have to Ask For
Published 29 Sept 2026 · Transcript excerpt
[…] Let's start with the A, ask. What are customers asking that they shouldn't have to? If you hear a question one time from one person, answer it. But if you hear this same question a bunch of times from different people, that tells me it's an experience design problem. Maybe you haven't been as clear as you should have. Maybe you haven't spelled out all of the steps or maybe something just doesn't make sense. But you want to ask yourself, where are people asking questions? Because a repeated question is a clue that you got to do something different. So ask yourself, is this something that three or more people have asked me lately? […]
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See plansWho has been a guest on Creating Superfans
Names identified in recent episode analyses. Showing up to five guests.
- Emily Yahr
- Jesse McKinney
- Jeff Hetsel
- Neen James
- Kevin Farley
Reach and audience
Public platform figures. Ratings count people who left a rating, not total listeners.
- Apple Podcasts (US)
- 4.9 / 5
- 27 ratings
Contact Creating Superfans
- Guest appearances
- Books guests
Based on episode analysis; this does not confirm that the show is currently accepting guests.
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Questions about Creating Superfans
Who hosts Creating Superfans?
Brittany host the show. Published by Brittany Hodak.
How often do new episodes come out?
The show publishes daily, based on its RSS feed.
Does Creating Superfans take guests?
Yes. Guests have been identified in episode analyses.
Where can I read transcripts?
7 of 71 episodes have a transcript on Pod Engine. Full transcripts are available with a Pod Engine plan.
Host of Creating Superfans?
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