Critical Connections is Dejero’s podcast showcasing the inspiring stories of individuals and organizations driving innovation in connectivity. From broadcasting pioneers to public safety leaders, each episode dives into how their work keeps communities connected, informed, and safe. Listen to discover the technologies and teamwork shaping a more connected world.
Ep. 13: From the Beat to the Cloud: Transforming Public Safety Technology
From 13 years in law enforcement to helping build the technology used by first responders – Scott Montgomery’s career path is nothing short of remarkable.
In this episode of Critical Connections, Dejero’s Ivy Cuervo and Kevin Fernandes sit down with Montgomery, who went from the frontlines of a SWAT team to Business Development Manager for Law Enforcement at Amazon Web Services (AWS).
Together, they discuss the evolution of public safety technology, the growing role of connectivity in modern policing, and how innovations like Amazon Leo, satellite communications, drones, and real-time data could transform emergency response in the years ahead.
For public safety professionals, technology leaders, first responders, and anyone interested in the future of connectivity, this episode offers an inside look at the innovations shaping the next generation of public safety.
Learn more:
AWS Public Safety: https://aws.amazon.com
Dejero: https://dejero.com
7 May 2026
Ep. 12: Racing the Rock: Connectivity at Speed Across Newfoundland
Targa Newfoundland is North America’s only tarmac rally — a 2,000 km motorsport event that crosses more than 130 communities across Newfoundland, challenging competitors with winding coastal roads, unpredictable terrain, and long stretches where connectivity can disappear entirely.
In this episode of Critical Connections, host Ivy Cuervo, Director of Brand and Communications at Dejero, and co-host Kevin Fernandes, Chief Revenue Officer at Dejero, explore the operational challenges of running a rally at this scale — from connectivity gaps and safety coordination to real-time communication across remote areas.
Joining the conversation are Robert Giannou, Co-Founder and Chairman of Targa Newfoundland, and Corey Finkelstein, Board of Governors member and competitor at Targa. Together they share the story behind the rally, the realities of managing an event across remote communities, and why reliable communication is critical to running a safe, world-class motorsport event.
As Targa approaches its 25th anniversary, the rally is also welcoming Dejero as its official connectivity partner, helping strengthen communications across the course and support race operations in some of the most connectivity-challenged environments.
Learn more about Targa Newfoundland: targanfld.com
3 Mar 2026
Critical Connections Ep. 11: Building TITAN: The World's First Triple 5G Connectivity Platform
When communication fails, operations fail.
In this episode of Critical Connections, host Ivy Cuervo introduces Dejero Titan Command: an industry-first triple 5G router and connectivity platform built for public safety and mission-critical operations. Years in the making, Titan Command is the first release in the Dejero Titan product family.
Designed for law enforcement, emergency services, and the most connectivity-challenged environments, it features three independent 5G modems, integrated antennas, GPS, and powered by Dejero Smart Blending Technology.
The result: resilient, mission-critical connectivity for agencies that cannot afford downtime.
In this lively conversation, we explore:
Why public safety agencies demanded something fundamentally different
The engineering challenges of integrating three 5G modems into a single ruggedized gateway
How Smart Blending Technology aggregates multiple cellular networks simultaneously
Why network redundancy and independence are critical for emergency operations
The role of reliable connectivity in managing threat, harm and risk
For public safety leaders, emergency managers, and technology decision-makers, this episode offers insight into the future of mission-critical communications infrastructure.
Titan Command is available now: dejero.com/titan
11 Feb 2026
Ep. 10: Community-Powered Emergency Response
In the first episode of season 2, Critical Connections host Ivy Cuervo and co-host Michael Stanton from Dejero speak with Richard Price, retired fire chief and Founder & President of the PulsePoint Foundation, about how community-powered technology can save lives in the critical moments before first responders arrive. When cardiac arrest happens outside a hospital, survival comes down to minutes.
Richard shares the moment that changed everything: he was having lunch when sirens stopped nearby. A cardiac arrest was happening next door and despite decades in the fire service, CPR training, and an AED close by, he had no way of knowing in time to help. That experience sparked PulsePoint: technology that alerts CPR-trained bystanders and helps bring AEDs to the scene faster.
Episode highlights:
The origin story behind PulsePoint — and the “aha” moment
Why bystanders are essential to improving cardiac arrest outcomes
The AED problem: devices exist, but people often don’t know where they are
The National Emergency AED Registry (NEAR) and how it supports 911 dispatch
What’s next: wearables and expanding community-powered response
Want to learn more or get involved?
If you’re CPR trained, download PulsePoint Respond
Learn more: pulsepoint.org
Explore the AED registry: nearregistry.org
5 Nov 2025
Ep. 9: How Technology is Revolutionizing Border Security
In this episode of Critical Connections, two retired Border Patrol veterans share how border security tech has transformed over the last 25 years. Eddie Wagner, now at MissionRT, and Alejandro Cavazos, Business Development Advisor at Dejero, reflect on field realities and why reliable connectivity now underpins modern border operations.
They trace the shift from Vietnam-era sensors to AI-enabled drones, body-worn tech capable of livestreaming 22 miles offshore, and resilient mesh networks built to work where coverage once didn’t exist. They also unpack why fiber infrastructure matters, how body-cams protect both officers and communities, and the growing role of tools like ATAK phones in autonomous field work.
Highlights:
Tech evolution from 1999 to today
Connectivity in remote environments
Body-worn cameras and transparency
ATAK devices for field operations
Fiber optics as the future backbone
Building the case for government tech investment
Policy momentum shaping border modernization
Whether you're in law enforcement, government technology, or simply interested in how innovation is solving real-world challenges, this conversation offers valuable insights into the intersection of technology, public safety, and national security.
14 Aug 2025
Ep. 8: Satellite in a box — 5-minute emergency solutions powered by Dejero
When wildfires rage across remote mountains and cellular towers go dark, how do first responders maintain the critical communications they need to save lives?
In this episode of Critical Connections, we meet with Scott Davis from Pelsue Communications to explore the cutting-edge solutions keeping emergency teams connected when traditional networks fail.
Discover how rapid deployment satellite systems and smart network blending technology are revolutionizing emergency response. Learn why disasters that "start quickly, spread faster" demand connectivity solutions that can be deployed in under 5 minutes.
You'll discover:
The unique challenges facing wildland firefighters and search & rescue teams
How satellite technology achieves lightning-fast deployment
Why network blending creates unbreakable connections in extreme environments
Real-world applications from Colorado's challenging terrain
Plus, hear about our upcoming live demonstration on August 21st in Clear Creek Canyon, where we'll showcase real search & rescue operations using these mission-critical technologies.
Subscribe wherever you get your podcasts.
Learn more: Pelsue.com | Dejero.com
25 Jun 2025
Ep. 7: How Critical Connectivity Powers High-Tech Construction Sites
Ivy Cuervo interviews Rick Bertoncin and James Kay about how reliable internet connectivity powers high-tech construction sites using VR, digital twins, and other cutting-edge tools in remote locations.
28 May 2025
Ep. 6: From Fear of AI Innovation To How Tech is Transforming Public Safety
Christopher Blake Carver, Sai Narain, and Kevin Fernandes discuss how artificial intelligence transforms public safety through predictive policing and streamlined emergency response, enhancing capabilities in an interview led by Ivy Cuervo.
30 Apr 2025
Ep. 5: How Real-Time Connectivity Saves Lives in Winston-Salem ft. Lt. Ben Jones
When every second counts, reliable connectivity can make all the difference. In this episode of Critical Connections, we sit down with Lieutenant Ben Jones from the Winston-Salem Police Department as he reveals how their Real Time Crime Center is solving critical cases—from shootings to missing persons—in mere minutes.
Discover how Dejero connectivity technology is empowering law enforcement to respond:
Faster to emergencies
Smarter with critical data
More effectively in high-stakes situations
This game-changing approach to public safety isn't just impressive—it's saving lives in our communities every day.
Ready to transform your operation's connectivity strategy? Watch our full interview now!
📺 SUBSCRIBE for pro insights: youtube.com/@DejeroLabs
🔍 Explore Dejero tech: https://www.dejero.com/industry/public-safety
📞 See Dejero in action: dejero.com/contact-sales
31 Mar 2025
Ep. 4: Mastering Live TV Shopping ft. Victoria Roche & Martin Willingham, TJC
TJC’s live TV shopping network reaches 30+ million homes–and every seamless broadcast depends on rock-solid connectivity. In this episode of Critical Connections, broadcast managers Victoria Roche and Martin Willingham reveal how Dejero technology keeps their live broadcasts running flawlessly–from fast setup to uninterrupted streaming.
🔗 Watch now & level up your workflow! 👇
📺 SUBSCRIBE for pro insights: youtube.com/@DejeroLabs
🔍 Explore Dejero’s tech: dejero.com/industry/broadcast
📞 Book a demo & see it in action: dejero.com/contact-sales
12 Mar 2025
Ep. 3: Bringing Remote Productions to Life ft. John Castillo, Scratch Takes
From live sports to record-breaking events, keeping a stream alive is no easy feat. But how do the pros make it happen? In this episode, John Castillo, CEO and Creative Director of Scratch Takes, reveals the behind-the-scenes magic of live production. 🎬✨ He shares how his team overcomes technical challenges and how Dejero ensures high-quality, uninterrupted streaming–even in the most unpredictable locations.
🔗 Watch now & level up your live production game! 👇📺 SUBSCRIBE: youtube.com/@DejeroLabs
🔍 Explore Dejero’s tech: dejero.com/industry/broadcast
📞 Book a demo & see it in action: dejero.com/contact-sales
6 Feb 2025
Ep. 2: Securing Borders with Connectivity ft. Chief David Aguilar
Reliable connectivity is crucial in law enforcement where timely information can make the difference between life or death. In the latest episode of Critical Connections, our Ivy Cuervo and Jehan Karim speak with Chief David Aguilar, Founder of the DVA Group and Former National Chief of the U.S. Border Patrol.
Together, they explore how Dejero critical connectivity is transforming the way law enforcement and national security agencies operate. Chief Aguilar shares his unique insights on the importance of real-time data, seamless communication, and collaboration in keeping communities safe and secure.
SUBSCRIBE TO OUR YOUTUBE 🔥https://www.youtube.com/@DejeroLabs
LEARN MORE ABOUT DEJEROhttps://www.dejero.com/industry/public-safety
CONTACT US FOR A DEMOhttps://www.dejero.com/contact-sales
15 Jan 2025
Critical Connections Ep. 1: Breaking News from Anywhere with Lawrence Partington, TV2GO
Dejero's Lawrence Partington shares how TV2GO's cutting-edge technology revolutionizes live broadcasting, enabling seamless connectivity from anywhere and empowering mobile studios to reach new heights.
Who has been a guest on Critical Connections
Names identified in recent episode analyses. Showing up to five guests.
Rick Bertoncin
James Kay
Christopher Blake Carver
Sai Narain
Kevin Fernandes
Reach and audience
Public platform figures. Ratings count people who left a rating, not total listeners.
YouTube views
306,018
Score snapshot 15 Sept 2025
Spotify
5.0 / 5
4 ratings
Podcast Authority Score: 27 / 100
A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.
Quality
8
Social presence
0
YouTube
82
Engagement
32
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