CSM Practice - The Customer Success Podcast

About CSM Practice - The Customer Success Podcast

Want to learn more about Customer Success? On this Customer Success podcast we invite guests from all over the world to open up about their Customer Success strategies and provide you with tactical advice that you can use in your own organization to improve customer retention, increase solution adoption, expand upsell revenues, perfect your renewal processes and gain more advocates. Be sure to subscribe to our podcast to get notified when we upload a new podcast episode!

Publisher

Irit Eizips & CSM Practice

Category

business

Language

en

Explicit

No

First episode

25 Aug 2022

Latest episode

2 Jun 2025

Latest episodes

135 episodes in the feed.

1. 

   2 Jun 2025

   Inside HPE’s Secret Weapon for Customer Success: Executive Interviews Explained!

   Irit Eizips interviews Susana Esteban, Global CX Leader at HPE, about their Executive Interview Program and how it turns customer conversations into revenue.

2. 

   16 May 2025

   How To Personalize The Onboarding Experience For Different Customer Segments

   Send us a text Struggling with customer onboarding? See how one company transformed its approach and achieved record-breaking success. In this interview on CSM Practice, Irit Eizips sits down with Raman Bindra, a three-time CS Creative Award winner and a top customer success influencer nominee. In just 10 months, his team revamped their onboarding strategy, leading to significant improvements in customer engagement and retention. Click here to watch the interview on YouTube! 𝐇𝐈𝐆𝐇𝐋𝐈𝐆𝐇𝐓𝐒 ...

3. 

   2 May 2025

   How Emerson Increased Renewals with a ScaledCS engagement

   Send us a text Is digital customer success only for small clients? Think again! Irit Eizips sits down with Tiffany Morin, Director of Customer Success and Renewals at Emerson Test and Measurement, to uncover how her team successfully implemented digital customer success at an enterprise level—resulting in quadrupled engagement! Click here to watch the interview on YouTube! 𝐇𝐈𝐆𝐇𝐋𝐈𝐆𝐇𝐓𝐒 - How digital engagement scales CS efforts across all customer segments - The enterprise CS model she ...

Reach and audience

Public platform figures. Ratings count people who left a rating, not total listeners.

YouTube views

747,440

Score snapshot 15 Sept 2025

Apple Podcasts (US)

5.0 / 5

4 ratings

Spotify

5.0 / 5

18 ratings

Podcast Authority Score: 78 / 100

A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.

Quality

86

Social presence

0

YouTube

93

Engagement

85

Contact CSM Practice - The Customer Success Podcast

Guest appearances

Books guests

Based on episode analysis; this does not confirm that the show is currently accepting guests.