Customer Centric Retailing Podcast

About Customer Centric Retailing Podcast

This podcast is a forum for retail leaders to discuss industry trends, challenges, and the future of customer-centric retailing. We discuss eCommerce, mobile commerce, omnichannel technology, brick-and-mortar operations, culture, innovation, and how all of these elements come together to create customer-centric retailing. Join us to hear the brightest minds in the retail industry share their experiences and thoughts on the most relevant topics today. [To read more follow us on www.hotwax.co]

Publisher

Anil Patel

Category

business

Language

en

Explicit

No

First episode

28 Dec 2020

Latest episode

2 Mar 2026

Latest episodes

2 of 61 episodes have a transcript.

1. 

   2 Mar 2026TRANSCRIPT

   Building Customer-Centric Experiences Across B2B & D2C with Joseph Sharplin

   In this episode, we’re joined by Joseph, Head of eCommerce at AS Colour, as he shares how the brand is scaling globally while balancing both B2B and D2C on a single eCommerce platform. Joseph talks about his journey from product design into eCommerce leadership and how deep product knowledge shapes better digital experiences. He explains how AS Colour manages global distribution, inventory planning, and fast fulfillment while delivering a premium experience to both wholesale and retail custo...

2. 

   27 Oct 2025

   Custom Orthotics & Performance Footwear Brand's Approach to Customer Experience

   In this episode, our special guest, Mitch Dodd, President of Kintec Footwear + Orthotics, discusses how to build a retail business that successfully blends human insight with technological precision. Mitch shares his journey from the shop floor to the C-suite and how Kintec’s commitment to expertise, innovation, and customer care drives growth across its 20 locations. This episode further explores leadership grounded in empathy, the challenges of omnichannel retail, and how empowering p...

3. 

   8 Oct 2025TRANSCRIPT

   The AI Playbook for Retail Leaders with Sid Arigapudi

   In this episode, Sid Arigapudi, VP of Technology at 5.11 Tactical, discusses the transformative role of Artificial Intelligence in retail. He is an advocate for a business-first, test-and-learn approach, showing how AI can empower leaders to experiment, make faster decisions and drive innovation without requiring deep technical expertise. The conversation highlights practical applications, from internal knowledge bots to dynamic order orchestration and demonstrates how AI can enhance existing...

Inside a recent episode

Building Customer-Centric Experiences Across B2B & D2C with Joseph Sharplin

Published 2 Mar 2026 · Transcript excerpt

[…] He said, basically, the only way we can be truly sustainable is if we close shop and stop selling stuff because when you are selling anything, there's a footprint, right? So I think when you're in business, it's good to be aware of that and then it's also good to kind of do the best you can in that space. […]

Reach and audience

Public platform figures. Ratings count people who left a rating, not total listeners.

Apple Podcasts (US)

5.0 / 5

2 ratings

Spotify

5.0 / 5

1 ratings

Podcast Authority Score: 39 / 100

A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.

Quality

52

Social presence

0

YouTube

0

Engagement

68

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Guest appearances

Books guests

Based on episode analysis; this does not confirm that the show is currently accepting guests.