
Customer Centric Retailing Podcast
Claim This Podcastby Anil Patel
Podcast Authority
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Podcast Overview
<p>This podcast is a forum for retail leaders to discuss industry trends, challenges, and the future of customer-centric retailing. We discuss eCommerce, mobile commerce, omnichannel technology, brick-and-mortar operations, culture, innovation, and how all of these elements come together to create customer-centric retailing. Join us to hear the brightest minds in the retail industry share their experiences and thoughts on the most relevant topics today. [To read more follow us on www.hotwax.co]</p>
Language
🇺🇲
Publishing Since
12/28/2020
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Recent Episodes

March 2, 2026
Building Customer-Centric Experiences Across B2B & D2C with Joseph Sharplin
In this episode, we’re joined by Joseph, Head of eCommerce at AS Colour, as he shares how the brand is scaling globally while balancing both B2B and D2C on a single eCommerce platform. Joseph talks about his journey from product design into eCommerce leadership and how deep product knowledge shapes better digital experiences. He explains how AS Colour manages global distribution, inventory planning, and fast fulfillment while delivering a premium experience to both wholesale and retail custo...

October 27, 2025
Custom Orthotics & Performance Footwear Brand's Approach to Customer Experience
In this episode, our special guest, Mitch Dodd, President of Kintec Footwear + Orthotics, discusses how to build a retail business that successfully blends human insight with technological precision. Mitch shares his journey from the shop floor to the C-suite and how Kintec’s commitment to expertise, innovation, and customer care drives growth across its 20 locations. This episode further explores leadership grounded in empathy, the challenges of omnichannel retail, and how empowering p...

October 8, 2025
The AI Playbook for Retail Leaders with Sid Arigapudi
In this episode, Sid Arigapudi, VP of Technology at 5.11 Tactical, discusses the transformative role of Artificial Intelligence in retail. He is an advocate for a business-first, test-and-learn approach, showing how AI can empower leaders to experiment, make faster decisions and drive innovation without requiring deep technical expertise. The conversation highlights practical applications, from internal knowledge bots to dynamic order orchestration and demonstrates how AI can enhance existing...
61 total episodes available with 2 transcripts
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Frequently asked questions
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- What is Customer Centric Retailing Podcast?
<p>This podcast is a forum for retail leaders to discuss industry trends, challenges, and the future of customer-centric retailing. We discuss eCommerce, mobile commerce, omnichannel technology, brick-and-mortar operations, culture, innovation, and how all of these elements come together to create customer-centric retailing. Join us to hear the brightest minds in the retail industry share their experiences and thoughts on the most relevant topics today. [To read more follow us on www.hotwax.co]</p> - How often does this podcast release new episodes?
This podcast updates weekly.
- Where can I listen to this podcast?
This podcast is available on 9 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
Yes, this podcast regularly features guests.
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