The Customer Confidential Podcast unlocks a world of unparalleled customer and employee loyalty insights. Host Rob Markey, a Net Promoter System pioneer, uses his deep expertise and empathetic approach to challenge conventional wisdom, peel back layers of typical advice, and expose the real stories of industry transformation. Take a deep dive into discussions on CX, customer journey, customer insights, Net Promoter Score, and more. Every episode is a master class in loyalty. Guests include CMOs, CXOs, and heroes of customer-centric transformation, along with thought leaders who inspire them. Exploring organizational structures, operating models, goals, and metrics, Rob and his guests from companies such as Vanguard, American Express, and more bring to light practical marketing, product, customer experience, and technology strategies for earning customer-focused growth. This podcast is your source for untold stories of customer and employee loyalty. Challenging, insightful, and instructive—all in one place. Earned growth starts here.
Customer Confidential: Untold Stories of Earned Growth
Claim This Podcastby Rob Markey, Bain & Company partner and customer experience expert
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Podcast Overview
The Customer Confidential Podcast unlocks a world of unparalleled customer and employee loyalty insights. Host Rob Markey, a Net Promoter System pioneer, uses his deep expertise and empathetic approach to challenge conventional wisdom, peel back layers of typical advice, and expose the real stories of industry transformation. Take a deep dive into discussions on CX, customer journey, customer insights, Net Promoter Score, and more. Every episode is a master class in loyalty. Guests include CMOs, CXOs, and heroes of customer-centric transformation, along with thought leaders who inspire them. Exploring organizational structures, operating models, goals, and metrics, Rob and his guests from companies such as Vanguard, American Express, and more bring to light practical marketing, product, customer experience, and technology strategies for earning customer-focused growth. This podcast is your source for untold stories of customer and employee loyalty. Challenging, insightful, and instructive—all in one place. Earned growth starts here.
Language
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Publishing Since
1/23/2014
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Recent Episodes
June 18, 2026
Ep. 263 | Allie Kuehner and Sarah Phelps: Designing the Astronaut Experience: Turning a Half-Million-Dollar, 11-Minute Thrill Ride Into a Moment of Awe
Rob Markey interviews Blue Origin astronaut Allie Kuehner and former CX leader Sarah Phelps about designing an awe-inspiring 11-minute spaceflight experience.
April 9, 2026
Ep. 262 | Megan Riggs: From Farmers Market Fav to Supermarket Staple: How a Lean Juice Company Scaled Fast
Rob Markey interviews Megan Riggs, CEO and Founder of Crunchy Hydration, about her company's rapid scaling from farmers markets to national distribution by pivoting to shelf-stable functional beverages.
March 26, 2026
Ep. 261 | Andy Pierce: False Confidence at Machine Speed: How to Make Synthetic Customers Useful
Host Rob Markey interviews Bain & Company Partner Andy Pierce on leveraging AI-generated synthetic customers to accelerate market testing and reduce costs.
263 total episodes available with 39 transcripts
Recent guests on Customer Confidential: Untold Stories of Earned Growth
Guests from recent episodes — sign up to see every guest that has ever appeared on this show.
Allie Kuehner
Guest
Sarah Phelps
Guest
Megan Riggs
Guest
Andy Pierce
Guest
Jeannie Walters
Guest
John Abraham
Guest
Rachel Bicking
Guest
Charlon McIntosh
Guest
Melissa Pint
Guest
John Finley
Guest
Mike Milliron
Guest
Jason Guardino
Guest
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- What is Customer Confidential: Untold Stories of Earned Growth?
- How often does this podcast release new episodes?
This podcast updates daily.
- Where can I listen to this podcast?
This podcast is available on 9 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
Yes, this podcast regularly features guests.
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