Customer Confidential: Untold Stories of Earned Growth
Hosted by Rob Markey · Rob Markey, Bain & Company partner and customer experience expert
4.9from 58 ratings
- 268
- Episodes
- 44
- Transcribed
- 58
- Ratings
- Bi-weekly
- Cadence
- 2014
- First episode
About Customer Confidential: Untold Stories of Earned Growth
The Customer Confidential Podcast unlocks a world of unparalleled customer and employee loyalty insights. Host Rob Markey, a Net Promoter System pioneer, uses his deep expertise and empathetic approach to challenge conventional wisdom, peel back layers of typical advice, and expose the real stories of industry transformation. Take a deep dive into discussions on CX, customer journey, customer insights, Net Promoter Score, and more. Every episode is a master class in loyalty. Guests include CMOs, CXOs, and heroes of customer-centric transformation, along with thought leaders who inspire them. Exploring organizational structures, operating models, goals, and metrics, Rob and his guests from companies such as Vanguard, American Express, and more bring to light practical marketing, product, customer experience, and technology strategies for earning customer-focused growth. This podcast is your source for untold stories of customer and employee loyalty. Challenging, insightful, and instructive—all in one place. Earned growth starts here.
- Publisher
- Rob Markey, Bain & Company partner and customer experience expert
- Category
- business · business
- Language
- en
- Explicit
- No
- First episode
- 23 Jan 2014
- Latest episode
- 15 Oct 2026
Latest episodes
44 of 268 episodes have a transcript.
15 Oct 2026TRANSCRIPT
Ep. 268 | Mark Hammond: When AI Becomes the Front Door to Your Business
17 Sept 2026TRANSCRIPT
Ep. 267 | Daniel Herrmann: By the Time You Quote, Have Customers Already Chosen?
3 Sept 2026TRANSCRIPT
Ep. 266 | Sam Krause: "That's Not How Banking Works"—Why Chime Takes Risks Traditional Banks Avoid
Inside a recent episode
Ep. 268 | Mark Hammond: When AI Becomes the Front Door to Your Business
Published 15 Oct 2026 · Transcript excerpt
[…] How do we build the semantic understanding of our data? How do we build a, the term that you'll hear used as a knowledge graph, but it's really how do I build this mental model in plain English. Yes. Yes. Of how my business works and how can I impart that into a system so that it can make sense of it. […]
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See plansWho has been a guest on Customer Confidential: Untold Stories of Earned Growth
Names identified in recent episode analyses. Showing up to five guests.
- Mark Hammond
- Daniel Herrmann
- Sam Krause
- Ryan Fuller
- Matt Meeker
Reach and audience
Public platform figures. Ratings count people who left a rating, not total listeners.
- Apple Podcasts (US)
- 4.9 / 5
- 45 ratings
- Spotify
- 4.8 / 5
- 13 ratings
Podcast Authority Score: 64 / 100
A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.
- Quality
- 92
- Social presence
- 0
- YouTube
- 0
- Engagement
- 92
Contact Customer Confidential: Untold Stories of Earned Growth
- Guest appearances
- Books guests
Based on episode analysis; this does not confirm that the show is currently accepting guests.
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Questions about Customer Confidential: Untold Stories of Earned Growth
Who hosts Customer Confidential: Untold Stories of Earned Growth?
Rob Markey host the show. Published by Rob Markey, Bain & Company partner and customer experience expert.
How often do new episodes come out?
The show publishes bi-weekly, based on its RSS feed.
Does Customer Confidential: Untold Stories of Earned Growth take guests?
Yes. Guests have been identified in episode analyses.
Where can I read transcripts?
44 of 268 episodes have a transcript on Pod Engine. Full transcripts are available with a Pod Engine plan.
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