Customer Engagement Examples of Excellence

About Customer Engagement Examples of Excellence

Engage Customer podcast brings you the hot topics and tips in the customer engagement industry. Hear from a range of industry leading brands, including Facebook, IKEA, Nespresso, LinkedIn & more, as they share their journeys, success stories and future plans that you can implement into your business.

Publisher

EngageCustomer.com

Category

business

Language

en

Explicit

No

First episode

29 Jun 2022

Latest episode

3 Aug 2026

Latest episodes

93 episodes in the feed.

1. 

   3 Aug 2026

   Strategy & Leadership in Focus: Embedding Customer-Centric Thinking Across the Business

   Claudia Nicholls-Magielson, Alexander Toft, and Richard Pash discuss embedding customer-centric thinking through empathy, data, and technology for commercial growth in this interview.

2. 

   27 Jul 2026

   Migrating from Telephony to Chat: Lloyds Banking Group’s Messaging CX Transformation

   Sam Holley, Senior Messaging Experience & Performance Manager, shares Lloyds Banking Group's successful transition from telephony to chat, revealing key lessons for digital-first customer support.

3. 

   17 Jul 2026

   Making the Journey Matter: Aligning Teams and Driving Improvement

   Mark Clydesdale, Oliver Parsons, and Preyan de Silva discuss aligning teams and driving customer journey improvement in this interview.

Who has been a guest on Customer Engagement Examples of Excellence

Names identified in recent episode analyses. Showing up to five guests.

• Claudia Nicholls-Magielson
• Alexander Toft
• Richard Pash
• Sam Holley
• Mark Clydesdale

Reach and audience

Public platform figures. Ratings count people who left a rating, not total listeners.

Spotify

5.0 / 5

1 ratings

Podcast Authority Score: 55 / 100

A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.

Quality

85

Social presence

0

YouTube

0

Engagement

60

Contact Customer Engagement Examples of Excellence

Guest appearances

Books guests

Based on episode analysis; this does not confirm that the show is currently accepting guests.