Engage Customer podcast brings you the hot topics and tips in the customer engagement industry. Hear from a range of industry leading brands, including Facebook, IKEA, Nespresso, LinkedIn & more, as they share their journeys, success stories and future plans that you can implement into your business.
Customer Engagement Examples of Excellence
Claim This Podcastby EngageCustomer.com
5.0(1 reviews)
87 episodes
Updated Weekly
Accepts GuestsHas SponsorsLocation 🇬🇧
55
Podcast Authority
BetaFairBased on show quality, social media presence, reviews, charts, and more
Quality85
Social0
YouTube0
Engagement60
Podcast Overview
Engage Customer podcast brings you the hot topics and tips in the customer engagement industry. Hear from a range of industry leading brands, including Facebook, IKEA, Nespresso, LinkedIn & more, as they share their journeys, success stories and future plans that you can implement into your business.
Language
🇺🇲
Publishing Since
6/29/2022
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55
Podcast Authority
BetaFairBased on show quality, social media presence, reviews, charts, and more
Quality85
Social0
YouTube0
Engagement60
7
Excellent Areas
2
Good Performance
10
Growth Opportunities
excellent
Episode Length
38 minutes
Performing excellently!
good
Publishing Consistency
Every 15 days
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Recent Episodes
June 22, 2026
Liverpool FC Case Study: Success Looks Different for Everyone
<p>Join Jo Kirkham, Vice President of Fan Experience at Liverpool FC, as she lifts the lid on what it really takes to run a world‑class contact centre for one of the world’s most passionate fanbases. </p><p><br></p><p>This episode is a recording from our recent Customer Engagement Summit, where Jo shares candid stories, human moments and practical lessons on balancing fan expectations, emotional peaks in demand and operational reality in a truly unique service environment.</p>
June 19, 2026
From Disruption to Loyalty: Teresa Restucci on Customer Experience at British Airways
<p>In this episode of Customer Engagement – Examples ofExcellence it was a delight to welcome Teresa Restucci, Head of Customer Experience Customer Care - British Airways.</p><p>Teresa began by telling us that her interest in data and analytics led to her first opportunity at BA that has served her well in her increasingly responsible roles within BA customer service operation.</p><p>She shared insights into the operational challenges that BAhas faced recently with the fire at Heathrow Airport in 2025 and the ongoing war in the Middle East. And, and how her team had responded in a timely and effective manner to ensure that both customers and crew members were able to be repatriated as quickly as possible.</p><p>Teresa highlighted that proactivity in both these scenarios and in the daily challenges that all airlines face, ensured that BA met the increased expectations and demands from customers and has been a major contributor to customer loyalty in very difficult times.</p><p>She concluded by saying that while AI has an increasing roleto play that it’s not a magic bullet for customer service and that at BA she sees the implementation as being a complement and a trusted assistant to colleagues that builds confidence while allowing them to deliver truly memorable customer experience.</p>
April 15, 2026
Human Empathy in a Digital Age: Bill Kalyan on Evolving Customer Service
<p>In this episode of Customer Engagement – Examples of Excellence it was a delight to welcome Bill Kalyan, VP Business Services at Deutsche Bank.</p><p>Bill began by sharing his extensive and diverse journey in customer service with leading retail and financial services organisations and how that has been so instrumental in his approach to his current role with Deutsche Bank.</p><p>He took us through the evolution of customer service and contact centres, the changes he has seen, especially the growth of technology and the ever-changing customer expectations.</p><p><br></p><p>Bill emphasised that while his experiences have been with very different organisations, the fundamentals of delivering great customer experience remain the same and the human element focusing on empathy and understanding continues to be the key to success.</p><p>He concluded by saying that AI has a role to play in supporting advisors and customers but that it was vital not to get caught up in the hype and realise that it’s not a magic bullet for customer service.</p>
87 total episodes available
Recent guests on Customer Engagement Examples of Excellence
Guests from recent episodes — sign up to see every guest that has ever appeared on this show.
Mike Tamblin
Guest
Kelly Shippen
Guest
Ben Briggs
Guest
Tom Ridges
Guest
Mark Rohan
Guest
Zoë Merchant
Guest
James Bulley
Guest
Lee Fairhurst
Guest
Brad Matthews
Guest
Ben Scott
Guest
Ashwin Basu
Guest
Kieran Maguire
Guest
Deep-dive analytics for Customer Engagement Examples of Excellence
Frequently asked questions
Have a different question and can't find the answer you're looking for? Reach out to our support team by sending us an email and we'll get back to you as soon as we can.
- What is Customer Engagement Examples of Excellence?
- How often does this podcast release new episodes?
This podcast updates weekly.
- Where can I listen to this podcast?
This podcast is available on 8 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
Yes, this podcast regularly features guests.
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