Customer Experience Patterns Podcast
Claim This Podcastby Sam Stern
Podcast Authority
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Podcast Overview
<p>Every 2 weeks, customer experience expert Sam Stern will explain a customer experience pattern that underpins some of the World's best customer experiences. Patterns are models or designs dervied from real-world examples that have been proven to work.</p><br><p>The episodes will include detailed descriptions of the Pattern, data and evidence to supports its importance, and instructions to follow the pattern yourself to create great customer experiences.</p><br><p>Thanks to my talented colleague <a href="https://www.linkedin.com/in/emilytolmer/" rel="noopener noreferrer" target="_blank">Emily Tolmer</a> for the cover art. Thanks to my friends at <a href="https://open.spotify.com/artist/3iOTE1wiNOxzGcVJljC59r" rel="noopener noreferrer" target="_blank">Moon Island </a>for the music.</p><hr><p style='color:grey; font-size:0.75em;'> Hosted on Acast. See <a style='color:grey;' target='_blank' rel='noopener noreferrer' href='https://acast.com/privacy'>acast.com/privacy</a> for more information.</p>
Language
🇺🇲
Publishing Since
5/10/2023
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Recent Episodes
June 18, 2026
Your Buying Journey Collapsed - Here's What To Do About It
<p><a href="https://www.linkedin.com/in/johnrockhold/" rel="noopener noreferrer" target="_blank">John Rockhold on LinkedIn</a></p><br><p><a href="https://spotlight-io.com/" rel="noopener noreferrer" target="_blank">Spotlight</a></p><br><p><a href="https://www.linkedin.com/in/samsternjones/" rel="noopener noreferrer" target="_blank">Connect with Sam on LinkedIn</a> - I share customer experience content multiple times a week, and love hearing from listeners with questions or ideas for topics.</p><br><p><a href="https://www.linkedin.com/build-relation/newsletter-follow?entityUrn=7062857517466316800" rel="noopener noreferrer" target="_blank">Subscribe to my newsletter</a>, Customer Experience Patterns - I publish a new edition with each episode of the podcast.</p><br><p>My LinkedIn Learning courses: <a href="https://www.linkedin.com/learning-login/share?account=104&forceAccount=false&redirect=https%3A%2F%2Fwww.linkedin.com%2Flearning%2Fcustomer-experience-6-essential-foundations-for-lasting-loyalty%3Ftrk%3Dshare_ent_url%26shareId%3D6zr3xjqdRM%252BU6PND%252Bbzx1w%253D%253D" rel="noopener noreferrer" target="_blank">Customer Experience: 6 Essential Foundations For Lasting Loyalty</a>, <a href="https://www.linkedin.com/learning/how-to-create-great-customer-experiences/how-to-create-great-customer-experiences?u=104" rel="noopener noreferrer" target="_blank">How To Create Great Customer Experiences</a> & <a href="https://www.linkedin.com/learning/customer-experience-strategy-build-a-customer-centric-culture/build-a-customer-centric-culture?u=104" rel="noopener noreferrer" target="_blank">Build A Customer-Centric Culture</a>. In-depth video series that teach you how to create great experiences, and build customer-centric cultuers.</p><br><p>Thanks to my talented colleague <a href="https://www.linkedin.com/in/emilytolmer/" rel="noopener noreferrer" target="_blank">Emily Tolmer</a> for the cover art. Thanks to my friends at <a href="https://open.spotify.com/artist/3iOTE1wiNOxzGcVJljC59r" rel="noopener noreferrer" target="_blank">Moon Island </a>for the music.</p><hr><p style='color:grey; font-size:0.75em;'> Hosted on Acast. See <a style='color:grey;' target='_blank' rel='noopener noreferrer' href='https://acast.com/privacy'>acast.com/privacy</a> for more information.</p>
June 4, 2026
The Ruinous Way We Run Feedback Surveys Today
<p><br></p><p><a href="https://www.linkedin.com/in/samsternjones/" rel="noopener noreferrer" target="_blank">Connect with Sam on LinkedIn</a> - I share customer experience content multiple times a week, and love hearing from listeners with questions or ideas for topics.</p><br><p><a href="https://www.linkedin.com/build-relation/newsletter-follow?entityUrn=7062857517466316800" rel="noopener noreferrer" target="_blank">Subscribe to my newsletter</a>, Customer Experience Patterns - I publish a new edition with each episode of the podcast.</p><br><p>My LinkedIn Learning courses: <a href="https://www.linkedin.com/learning-login/share?account=104&forceAccount=false&redirect=https%3A%2F%2Fwww.linkedin.com%2Flearning%2Fcustomer-experience-6-essential-foundations-for-lasting-loyalty%3Ftrk%3Dshare_ent_url%26shareId%3D6zr3xjqdRM%252BU6PND%252Bbzx1w%253D%253D" rel="noopener noreferrer" target="_blank">Customer Experience: 6 Essential Foundations For Lasting Loyalty</a>, <a href="https://www.linkedin.com/learning/how-to-create-great-customer-experiences/how-to-create-great-customer-experiences?u=104" rel="noopener noreferrer" target="_blank">How To Create Great Customer Experiences</a> & <a href="https://www.linkedin.com/learning/customer-experience-strategy-build-a-customer-centric-culture/build-a-customer-centric-culture?u=104" rel="noopener noreferrer" target="_blank">Build A Customer-Centric Culture</a>. In-depth video series that teach you how to create great experiences, and build customer-centric cultuers.</p><br><p>Thanks to my talented colleague <a href="https://www.linkedin.com/in/emilytolmer/" rel="noopener noreferrer" target="_blank">Emily Tolmer</a> for the cover art. Thanks to my friends at <a href="https://open.spotify.com/artist/3iOTE1wiNOxzGcVJljC59r" rel="noopener noreferrer" target="_blank">Moon Island </a>for the music.</p><hr><p style='color:grey; font-size:0.75em;'> Hosted on Acast. See <a style='color:grey;' target='_blank' rel='noopener noreferrer' href='https://acast.com/privacy'>acast.com/privacy</a> for more information.</p>
May 28, 2026
Making CX Valued and Valuable With Shawn Nason
<p><a href="https://www.linkedin.com/in/nasonshawn/" rel="noopener noreferrer" target="_blank">Shawn Nason on LinkedIn</a></p><br><p><a href="https://www.linkedin.com/in/samsternjones/" rel="noopener noreferrer" target="_blank">Connect with Sam on LinkedIn</a> - I share customer experience content multiple times a week, and love hearing from listeners with questions or ideas for topics.</p><br><p><a href="https://www.linkedin.com/build-relation/newsletter-follow?entityUrn=7062857517466316800" rel="noopener noreferrer" target="_blank">Subscribe to my newsletter</a>, Customer Experience Patterns - I publish a new edition with each episode of the podcast.</p><br><p>My LinkedIn Learning courses: <a href="https://www.linkedin.com/learning-login/share?account=104&forceAccount=false&redirect=https%3A%2F%2Fwww.linkedin.com%2Flearning%2Fcustomer-experience-6-essential-foundations-for-lasting-loyalty%3Ftrk%3Dshare_ent_url%26shareId%3D6zr3xjqdRM%252BU6PND%252Bbzx1w%253D%253D" rel="noopener noreferrer" target="_blank">Customer Experience: 6 Essential Foundations For Lasting Loyalty</a>, <a href="https://www.linkedin.com/learning/how-to-create-great-customer-experiences/how-to-create-great-customer-experiences?u=104" rel="noopener noreferrer" target="_blank">How To Create Great Customer Experiences</a> & <a href="https://www.linkedin.com/learning/customer-experience-strategy-build-a-customer-centric-culture/build-a-customer-centric-culture?u=104" rel="noopener noreferrer" target="_blank">Build A Customer-Centric Culture</a>. In-depth video series that teach you how to create great experiences, and build customer-centric cultuers.</p><br><p>Thanks to my talented colleague <a href="https://www.linkedin.com/in/emilytolmer/" rel="noopener noreferrer" target="_blank">Emily Tolmer</a> for the cover art. Thanks to my friends at <a href="https://open.spotify.com/artist/3iOTE1wiNOxzGcVJljC59r" rel="noopener noreferrer" target="_blank">Moon Island </a>for the music.</p><hr><p style='color:grey; font-size:0.75em;'> Hosted on Acast. See <a style='color:grey;' target='_blank' rel='noopener noreferrer' href='https://acast.com/privacy'>acast.com/privacy</a> for more information.</p>
140 total episodes available
Recent guests on Customer Experience Patterns Podcast
Guests from recent episodes — sign up to see every guest that has ever appeared on this show.
Gloria Gupta
Guest
Paul Pember
Guest
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Frequently asked questions
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- What is Customer Experience Patterns Podcast?
<p>Every 2 weeks, customer experience expert Sam Stern will explain a customer experience pattern that underpins some of the World's best customer experiences. Patterns are models or designs dervied from real-world examples that have been proven to work.</p><br><p>The episodes will include detailed descriptions of the Pattern, data and evidence to supports its importance, and instructions to follow the pattern yourself to create great customer experiences.</p><br><p>Thanks to my talented colleague <a href="https://www.linkedin.com/in/emilytolmer/" rel="noopener noreferrer" target="_blank">Emily Tolmer</a> for the cover art. Thanks to my friends at <a href="https://open.spotify.com/artist/3iOTE1wiNOxzGcVJljC59r" rel="noopener noreferrer" target="_blank">Moon Island </a>for the music.</p><hr><p style='color:grey; font-size:0.75em;'> Hosted on Acast. See <a style='color:grey;' target='_blank' rel='noopener noreferrer' href='https://acast.com/privacy'>acast.com/privacy</a> for more information.</p> - How often does this podcast release new episodes?
This podcast updates daily.
- Where can I listen to this podcast?
This podcast is available on 8 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
Yes, this podcast regularly features guests.
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