Every 2 weeks, customer experience expert Sam Stern will explain a customer experience pattern that underpins some of the World's best customer experiences. Patterns are models or designs dervied from real-world examples that have been proven to work.
The episodes will include detailed descriptions of the Pattern, data and evidence to supports its importance, and instructions to follow the pattern yourself to create great customer experiences.
Thanks to my talented colleague Emily Tolmer (https://www.linkedin.com/in/emilytolmer/) for the cover art. Thanks to my friends at Moon Island (https://open.spotify.com/artist/3iOTE1wiNOxzGcVJljC59r)for the music.
Hosted on Acast. See acast.com/privacy (https://acast.com/privacy) for more information.
Move Beyond The Feedback Survey - With Sarah Andrews
Sarah Andrews on LinkedIn (https://www.linkedin.com/in/sarahdponder/)
Cupola CX (https://cupolacx.com/)
Connect with Sam on LinkedIn (https://www.linkedin.com/in/samsternjones/) - I share customer experience content multiple times a week, and love hearing from listeners with questions or ideas for topics.
Subscribe to my newsletter (https://www.linkedin.com/build-relation/newsletter-follow?entityUrn=7062857517466316800), Customer Experience Patterns - I publish a new edition with each episode of the podcast.
My LinkedIn Learning courses: Customer Experience: 6 Essential Foundations For Lasting Loyalty (https://www.linkedin.com/learning-login/share?account=104&forceAccount=false&redirect=https%3A%2F%2Fwww.linkedin.com%2Flearning%2Fcustomer-experience-6-essential-foundations-for-lasting-loyalty%3Ftrk%3Dshare_ent_url%26shareId%3D6zr3xjqdRM%252BU6PND%252Bbzx1w%253D%253D), How To Create Great Customer Experiences (https://www.linkedin.com/learning/how-to-create-great-customer-experiences/how-to-create-great-customer-experiences?u=104) & Build A Customer-Centric Culture (https://www.linkedin.com/learning/customer-experience-strategy-build-a-customer-centric-culture/build-a-customer-centric-culture?u=104). In-depth video series that teach you how to create great experiences, and build customer-centric cultuers.
Thanks to my talented colleague Emily Tolmer (https://www.linkedin.com/in/emilytolmer/) for the cover art. Thanks to my friends at Moon Island (https://open.spotify.com/artist/3iOTE1wiNOxzGcVJljC59r)for the music.
Hosted on Acast. See acast.com/privacy (https://acast.com/privacy) for more information.
23 Jul 2026
Easy and Effortless for Employees Delivering Experiences Too
A meditation on balance. Work should usually be something you can show up and do day after day without it being too hard or burning you out. But you will have weeks, days and moments that are hard, and you shouldn't apologize to employees for having to scramble sometimes.
But if every day is a scramble, it won't last.
Connect with Sam on LinkedIn (https://www.linkedin.com/in/samsternjones/) - I share customer experience content multiple times a week, and love hearing from listeners with questions or ideas for topics.
Subscribe to my newsletter (https://www.linkedin.com/build-relation/newsletter-follow?entityUrn=7062857517466316800), Customer Experience Patterns - I publish a new edition with each episode of the podcast.
My LinkedIn Learning courses: Customer Experience: 6 Essential Foundations For Lasting Loyalty (https://www.linkedin.com/learning-login/share?account=104&forceAccount=false&redirect=https%3A%2F%2Fwww.linkedin.com%2Flearning%2Fcustomer-experience-6-essential-foundations-for-lasting-loyalty%3Ftrk%3Dshare_ent_url%26shareId%3D6zr3xjqdRM%252BU6PND%252Bbzx1w%253D%253D), How To Create Great Customer Experiences (https://www.linkedin.com/learning/how-to-create-great-customer-experiences/how-to-create-great-customer-experiences?u=104) & Build A Customer-Centric Culture (https://www.linkedin.com/learning/customer-experience-strategy-build-a-customer-centric-culture/build-a-customer-centric-culture?u=104). In-depth video series that teach you how to create great experiences, and build customer-centric cultuers.
Thanks to my talented colleague Emily Tolmer (https://www.linkedin.com/in/emilytolmer/) for the cover art. Thanks to my friends at Moon Island (https://open.spotify.com/artist/3iOTE1wiNOxzGcVJljC59r)for the music.
Hosted on Acast. See acast.com/privacy (https://acast.com/privacy) for more information.
16 Jul 2026
Meeting Your Customers Where They Are With John Rockhold
John Rockhold on LinkedIn (https://www.linkedin.com/in/johnrockhold/)
Spotlight (https://spotlight-io.com/)
Connect with Sam on LinkedIn (https://www.linkedin.com/in/samsternjones/) - I share customer experience content multiple times a week, and love hearing from listeners with questions or ideas for topics.
Subscribe to my newsletter (https://www.linkedin.com/build-relation/newsletter-follow?entityUrn=7062857517466316800), Customer Experience Patterns - I publish a new edition with each episode of the podcast.
My LinkedIn Learning courses: Customer Experience: 6 Essential Foundations For Lasting Loyalty (https://www.linkedin.com/learning-login/share?account=104&forceAccount=false&redirect=https%3A%2F%2Fwww.linkedin.com%2Flearning%2Fcustomer-experience-6-essential-foundations-for-lasting-loyalty%3Ftrk%3Dshare_ent_url%26shareId%3D6zr3xjqdRM%252BU6PND%252Bbzx1w%253D%253D), How To Create Great Customer Experiences (https://www.linkedin.com/learning/how-to-create-great-customer-experiences/how-to-create-great-customer-experiences?u=104) & Build A Customer-Centric Culture (https://www.linkedin.com/learning/customer-experience-strategy-build-a-customer-centric-culture/build-a-customer-centric-culture?u=104). In-depth video series that teach you how to create great experiences, and build customer-centric cultuers.
Thanks to my talented colleague Emily Tolmer (https://www.linkedin.com/in/emilytolmer/) for the cover art. Thanks to my friends at Moon Island (https://open.spotify.com/artist/3iOTE1wiNOxzGcVJljC59r)for the music.
Hosted on Acast. See acast.com/privacy (https://acast.com/privacy) for more information.
Reach and audience
Public platform figures. Ratings count people who left a rating, not total listeners.
Apple Podcasts (US)
5.0 / 5
4 ratings
Spotify
5.0 / 5
13 ratings
Podcast Authority Score: 51 / 100
A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.
Quality
75
Social presence
0
YouTube
0
Engagement
71
Contact Customer Experience Patterns Podcast
Guest appearances
Books guests
Based on episode analysis; this does not confirm that the show is currently accepting guests.
Host of Customer Experience Patterns Podcast?
Claim your podcast to manage its listing and keep your show details accurate.
Pod Engine is an independent podcast discovery and analytics service and is not affiliated with or endorsed by this podcast. Artwork and show content belong to their owners. Full legal notice.
Explore this show Podcast research with Pod Engine
