Customer Experience Superheroes

About Customer Experience Superheroes

Presented by CX Influencer of the Year 2024, Christopher Brooks. The CX Superheroes podcast, with over 50 episodes brings you insights, ideas and inspiration from the world of Customer Experience. With particular emphasis on people, brands and experiences which are 'superhero' like in their strategies. Either they define best in class or are pushing the boundaries for the next generation of customer experience. From strategy to delivery, from SMEs to Enterprise customer centricity, all aspects of CX are covered and celebrated.

Publisher

Christopher Brooks

Category

business · business · business

Language

en

Explicit

No

First episode

20 Nov 2019

Latest episode

23 Oct 2026

Latest episodes

65 episodes in the feed.

1. 

   23 Oct 2026

   CX Superheroes podcast - Series 17 Episode 1 - The CX Tech Debate - part 1 - Live from the CX Tech Demo Event

   Technology must bring advantage in today's customer experience landscape. Organisations depend on technology delivering gains through improved experiences and productivity. Those responsible are inspiring change are the CX Tech pioneers designing and developing systems which support clients. We hosted ten of these CX Tech solution providers at Lexden's CX Tech Demo Days in September 2026. Each demonstrated their solution capability and answered audience questions. With such a broa...

2. 

   18 Sept 2026

   CX Superheroes podcast - Series 16 Episode 4 - Evolving Customer Journey Orchestration - Jochem Van de Veer - TheyDo

   CJM is an organisational tool, right? This is the point I take when I spoke with Jochem Van der Veer, the CEO of TheyDo, specialists in Customer Journey Orchestration. He confirms, its not the end, its a means to the end. But as he demonstrates, when CJM is your core discipline it becomes a much more expansive discussion with a much wider set of applications. My name is Christopher Brooks, CEO of Lexden CX and Lexden Luxe. We first spoke four years ago on a previous CX Superheroes podca...

3. 

   26 May 2026

   CX Superheroes podcast - Series 16 Episode 3 - From Passion to Best Practice - Kayleigh Harwood - Utility Aid

   Christopher Brooks interviews Kayleigh Harwood, Customer Service Director at Utility Aid, about earning customer trust through passion and best practices in the charity sector.

Who has been a guest on Customer Experience Superheroes

Names identified in recent episode analyses. Showing up to five guests.

• Kayleigh Harwood
• Jacob Moelter
• Laura Fiacco
• Paula Brazier
• Julian Lukaszewicz

Reach and audience

Public platform figures. Ratings count people who left a rating, not total listeners.

Spotify

5.0 / 5

3 ratings

Podcast Authority Score: 34 / 100

A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.

Quality

35

Social presence

0

YouTube

0

Engagement

81

Contact Customer Experience Superheroes

Guest appearances

Does not typically book guests

Based on episode analysis; this does not confirm that the show is currently accepting guests.

Questions about Customer Experience Superheroes