Customer Experience Superheroes
Claim This Podcastby Christopher Brooks
Podcast Authority
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Podcast Overview
<p>Presented by CX Influencer of the Year 2024, Christopher Brooks. The CX Superheroes podcast, with over 50 episodes brings you insights, ideas and inspiration from the world of Customer Experience. With particular emphasis on people, brands and experiences which are 'superhero' like in their strategies. Either they define best in class or are pushing the boundaries for the next generation of customer experience. From strategy to delivery, from SMEs to Enterprise customer centricity, all aspects of CX are covered and celebrated. </p>
Language
🇺🇲
Publishing Since
11/20/2019
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Recent Episodes
May 26, 2026
CX Superheroes podcast - Series 16 Episode 3 - From Passion to Best Practice - Kayleigh Harwood - Utility Aid
In 2025, energy broker Utility Aid, dedicated to the charity and NGO sector, collected 'Most Trusted Utility Broker'. Recognised as a leading UK company in this field, we caught up with Kayleigh Harwood, Customer Service Director to understand what make Utility Aid stand out from the crowd. In the latest episode of the CX Superheroes, hosted by Lexden CX's Christopher Brooks you will hear how success is earned. Kayleigh shares the passion she has for ensuring customers get the outcome t...
February 3, 2026
Customer Experience Superheroes - S16 E2 - CX Tech Demo Day
This episode of CX Superheroes comes directly from a live panel discussion at Lexden's CX Tech Demo Day. This was a day dedicated to sharing a variety of CX tech vendors to help inspire and educate CX professionals. The conversation tackles an uncomfortable truth: becoming customer-centric is not a slogan — it is a transformation. One that reshapes decisions, structures, technology, and behaviours across the organisation.
December 2, 2025
Customer Experience Superheroes - S16 E1 - Jacob Moelter - Managing so much more than service tickets
In this episode, we speak with Jacob Moelter, of SupportNinja. The conversation explores how support teams can move far beyond traditional ticket resolution and contribute directly to customer loyalty, operational clarity, and long-term business growth. In conversation with Lexden CX Head of Consulting, and CX Superheroes podcast host, Jacob explains how many organisations still view support as a cost centre. He shares how SupportNinja helps companies shift this mindset by redesigning support...
63 total episodes available
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Frequently asked questions
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- What is Customer Experience Superheroes?
<p>Presented by CX Influencer of the Year 2024, Christopher Brooks. The CX Superheroes podcast, with over 50 episodes brings you insights, ideas and inspiration from the world of Customer Experience. With particular emphasis on people, brands and experiences which are 'superhero' like in their strategies. Either they define best in class or are pushing the boundaries for the next generation of customer experience. From strategy to delivery, from SMEs to Enterprise customer centricity, all aspects of CX are covered and celebrated. </p> - How often does this podcast release new episodes?
This podcast updates weekly.
- Where can I listen to this podcast?
This podcast is available on 9 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
No, this podcast does not typically feature guests.
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