Customer Experience University - Winning Loyalty & Engagement One Customer at a Time

Hosted by Dr Joseph Michelli and Dr. Joseph Michelli · Dr. Joseph A. Michelli

4.4from 9 ratings

Books guestsus

51Podcast AuthorityScore out of 100 · How it is scored

658
Episodes: 9
Ratings: Weekly
Cadence: 2008
First episode

About Customer Experience University - Winning Loyalty & Engagement One Customer at a Time

New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.

Publisher: Dr. Joseph A. Michelli
Category: business
Language: en
Explicit: No
First episode: 22 Jul 2008
Latest episode: 6 Nov 2026

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Latest episodes

658 episodes in the feed.

6 Nov 2026
What People Will Pay to Reach a Person
When human attention becomes the scarce resource, it gets allocated. Somebody in your company has already decided how.
30 Oct 2026
The Efficiency Trap: When Automating the Right Thing Costs You the Customer
The automation that costs you the customer will have an airtight business case. That is exactly why nobody stops it.
23 Oct 2026
Employee Engagement at 5 Year Low - Where's the Tech Bump
Global engagement just fell to a five-year low while AI spreads everywhere. In this episode, Joseph Michelli shows why the tool was never the variable. Gallup’s data puts engagement at 48% when managers actively support AI use, versus 30% when they don’t. Plus what IKEA did with 8,500 call-center workers instead of cutting them.

Reach and audience

Public platform figures. Ratings count people who left a rating, not total listeners.

Apple Podcasts (US): 4.4 / 5; 7 ratings
Spotify: 4.5 / 5; 2 ratings

Podcast Authority Score: 51 / 100

A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.

Quality: 71
Social presence: 0
YouTube: 0
Engagement: 77

Contact Customer Experience University - Winning Loyalty & Engagement One Customer at a Time

Guest appearances: Books guests

Based on episode analysis; this does not confirm that the show is currently accepting guests.

Questions about Customer Experience University - Winning Loyalty & Engagement One Customer at a Time

Who hosts Customer Experience University - Winning Loyalty & Engagement One Customer at a Time?

Dr Joseph Michelli and Dr. Joseph Michelli host the show. Published by Dr. Joseph A. Michelli.

How often do new episodes come out?

The show publishes weekly, based on its RSS feed.

Does Customer Experience University - Winning Loyalty & Engagement One Customer at a Time take guests?

Yes. Guests have been identified in episode analyses.

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