Podcast thumbnail for Customer Experience University - Winning Loyalty & Engagement One Customer at a Time

Customer Experience University - Winning Loyalty & Engagement One Customer at a Time

Claim This Podcast

by Dr. Joseph A. Michelli

4.4(9 reviews)
638 episodes
Updated Daily
Accepts GuestsHas SponsorsLocation 🇺🇸
51

Podcast Authority

Beta
FairBased on show quality, social media presence, reviews, charts, and more
Pod Engine
Quality71
Social0
YouTube0
Engagement77

Podcast Overview

New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.

Language

🇺🇲

Publishing Since

7/22/2008

Unlock The Full Podcast Authority Score Report

See how your podcast performs across key metrics

51

Podcast Authority

Beta
FairBased on show quality, social media presence, reviews, charts, and more
Pod Engine
Quality71
Social0
YouTube0
Engagement77
7
Excellent Areas
1
Good Performance
11
Growth Opportunities
excellent
Episode Length
3 minutes
Performing excellently!
good
Publishing Consistency
Every 10 days

Recommendations available

Unlock the full report to see detailed tips

poor
Episode Thumbnails

Recommendations available

Unlock the full report to see detailed tips

+16 More Metrics

Unlock comprehensive insights including:

  • • YouTube presence analysis
  • • Social media reach metrics
  • • RSS compliance scoring
  • • Podcast 2.0 features
  • • Technical standards
What's Included in Your Full Report

Detailed Analytics

  • Complete breakdown of all 19 authority metrics
  • Personalized recommendations for each metric
  • Industry benchmarks and comparisons
  • Technical RSS feed analysis and compliance scoring

Growth Strategies

  • Step-by-step action plans for improvement
  • Quick wins to boost your score immediately
  • Pro tips from successful podcasters
Get your free podcast insights report

See how your show performs across every key metric

Instant delivery
No spam
Attract Better Guests

High authority scores make your podcast more attractive to industry leaders and influencers who want to appear on credible shows.

Secure Sponsorships

Sponsors look for podcasts with proven authority and engagement. Your score demonstrates your podcast's value to potential partners.

Grow Your Audience

Understanding your strengths and weaknesses helps you make data-driven decisions to expand your listener base effectively.

Reach the team behind Customer Experience University - Winning Loyalty & Engagement One Customer at a Time

Verified contact details for this show aren't on file yet — sign up to get notified when they land.

Recent Episodes

Episode thumbnail for The Crisis of Automated Errors

June 18, 2026

The Crisis of Automated Errors

”AI Slop” can destroy a reputation in milliseconds. Learn why human judgment is the ultimate braking system for autonomous tools and how to build a human security layer for your brand.

Episode thumbnail for Meaning is Your Only Protection

June 11, 2026

Meaning is Your Only Protection

In a market where every competitor is fast, ”meaning” is your only true moat. Learn why the real battleground has shifted from efficiency to how you make people feel

Episode thumbnail for Maintaining a Human-Centered Soul

June 4, 2026

Maintaining a Human-Centered Soul

How do you maintain an ethical framework when the mandate is speed at all costs? Learn how to define your ”Human-Centered Constitution” and keep your brand’s soul intact during rapid growth.

638 total episodes available

Recent guests on Customer Experience University - Winning Loyalty & Engagement One Customer at a Time

Guests from recent episodes — sign up to see every guest that has ever appeared on this show.

Dr Joseph Michelli

Guest

Deep-dive analytics for Customer Experience University - Winning Loyalty & Engagement One Customer at a Time

Frequently asked questions

Have a different question and can't find the answer you're looking for? Reach out to our support team by sending us an email and we'll get back to you as soon as we can.

What is Customer Experience University - Winning Loyalty & Engagement One Customer at a Time?

New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more.

At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.

How often does this podcast release new episodes?

This podcast updates daily.

Where can I listen to this podcast?

This podcast is available on 9 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.

Does this podcast accept guests?

Yes, this podcast regularly features guests.

Legal Disclaimer

Pod Engine is not affiliated with, endorsed by, or officially connected with any of the podcasts displayed on this platform. We operate independently as a podcast discovery and analytics service.

All podcast artwork, thumbnails, and content displayed on this page are the property of their respective owners and are protected by applicable copyright laws. This includes, but is not limited to, podcast cover art, episode artwork, show descriptions, episode titles, transcripts, audio snippets, and any other content originating from the podcast creators or their licensors.

We display this content under fair use principles and/or implied license for the purpose of podcast discovery, information, and commentary. We make no claim of ownership over any podcast content, artwork, or related materials shown on this platform. All trademarks, service marks, and trade names are the property of their respective owners.

While we strive to ensure all content usage is properly authorized, if you are a rights holder and believe your content is being used inappropriately or without proper authorization, please contact us immediately at hey@podengine.ai for prompt review and appropriate action, which may include content removal or proper attribution.

By accessing and using this platform, you acknowledge and agree to respect all applicable copyright laws and intellectual property rights of content owners. Any unauthorized reproduction, distribution, or commercial use of the content displayed on this platform is strictly prohibited.