Customer Obsessed

About Customer Obsessed

This is Customer Obsessed, the show that dives into the nitty-gritty challenges of entrepreneurship and genuine customer connection. Our guests share their unique leadership journeys and their perspective on how to build forward-looking companies that embrace technology, innovation, and customer experience to deliver value and reach higher levels of success and growth. We also discuss major challenges facing businesses on a local, national, and global scale, including diversity and inclusion, STEM and STEAM, sustainability, and ethics.

Publisher

Eric Berridge + Erin Acevedo

Category

business · business · business

Language

en

Explicit

No

First episode

23 Mar 2020

Latest episode

29 Jul 2026

Latest episodes

8 of 42 episodes have a transcript.

1. 

   29 Jul 2026TRANSCRIPT

   Rewriting the AI Playbook with Tricia Napper and David Bauer

   Host [Host Name] interviews Tricia Napper and David Bauer, co-founders of loomAI, as they reveal a new AI playbook for financial services, emphasizing human-centric decision-making for customer-obsessed organizations.

2. 

   20 Mar 2026TRANSCRIPT

   Resisting Shiny Objects with Nicole McNamara

   Host [Host Name] interviews Nicole McNamara, who reveals how to overcome corporate friction and drive technology adoption by focusing on human behavior and honest conversations.

3. 

   4 Sept 2025

   Rethinking What AI Needs with Brian Gannuscio

   Brian Gannuscio explains that AI thrives on strategic leadership decisions regarding architecture and use cases, rather than solely relying on flawless data, in this interview.

Inside a recent episode

Rewriting the AI Playbook with Tricia Napper and David Bauer

Published 29 Jul 2026 · Transcript excerpt

[…] How do we make sure that the AI solutions that companies are investing in is helping to improve experiences, not just for customers, but for the employees that have to use these tools and David made a point that there are plenty of tools out there that will help you read your emails faster. […]

Who has been a guest on Customer Obsessed

Names identified in recent episode analyses. Showing up to five guests.

• Tricia Napper
• David Bauer
• Nicole McNamara
• Brian Gannuscio

Reach and audience

Public platform figures. Ratings count people who left a rating, not total listeners.

Apple Podcasts (US)

5.0 / 5

20 ratings

Spotify

5.0 / 5

1 ratings

Contact Customer Obsessed

Guest appearances

Books guests

Based on episode analysis; this does not confirm that the show is currently accepting guests.

Questions about Customer Obsessed