Welcome to Paolo Fabrizio's podcast show about Digital Customer Service. Read more on <a href="https://customerserviceculture.com/en/" target="_blank" rel="noreferrer noopener">https://customerserviceculture...</a>
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Customer Service Culture [EN]
Claim This Podcastby Paolo Fabrizio
5.0(5 reviews)
55 episodes
Updated Bi-weekly
Accepts GuestsHas Sponsors
35
Podcast Authority
BetaPoorBased on show quality, social media presence, reviews, charts, and more
Quality46
Social0
YouTube0
Engagement60
Podcast Overview
Welcome to Paolo Fabrizio's podcast show about Digital Customer Service. Read more on <a href="https://customerserviceculture.com/en/" target="_blank" rel="noreferrer noopener">https://customerserviceculture...</a>
Language
🇺🇲
Publishing Since
5/14/2014
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35
Podcast Authority
BetaPoorBased on show quality, social media presence, reviews, charts, and more
Quality46
Social0
YouTube0
Engagement60
7
Excellent Areas
1
Good Performance
11
Growth Opportunities
excellent
Episode Length
18 minutes
Performing excellently!
good
iTunes Tags
7.2/10
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poor
Publishing Consistency
Every 88 days
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Recent Episodes
June 9, 2026
#54 Different KPIs for your Customer Service with AI
As a customer service manager you can't just rely on traditional metrics such as CSAT, NPS, or CES. In this episode Paolo Fabrizio share a brand new perspective to help you rethink KPIs→ linking them to AI.
May 5, 2026
#53 Getting manager and team up-skilled together
Some organizations just focus on short term trainings with partial results. Others instead get both the manager and their team up-skilled together: Paolo Fabrizio share the pros and cons of them with real case examples.
April 7, 2026
#52 Towards a successful Customer Culture evolution
If you want to achieve tangible outcomes, setting up and execute an Customer Culture evolution plan is key. Paolo Fabrizio starts from 2 common sentences beccause underneath each fo them, what's being unsaid tells more about theit current Customer Culture needs.
55 total episodes available
Recent guests on Customer Service Culture [EN]
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Paolo Fabrizio
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Frequently asked questions
Have a different question and can't find the answer you're looking for? Reach out to our support team by sending us an email and we'll get back to you as soon as we can.
- What is Customer Service Culture [EN]?
- How often does this podcast release new episodes?
This podcast updates bi-weekly.
- Where can I listen to this podcast?
This podcast is available on 10 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
Yes, this podcast regularly features guests.
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