Customer Smarts

About Customer Smarts

If you’re a marketing or CX leader you’re probably feeling the pressure of customer expectations growing much faster than you can implement change in your organisation. A recent study shows that 95% of executives feel the same as you do. Which is why we’ve created the Customer Smarts podcast. To help you discover smarter more efficient ways to deliver great customer experiences. The core topics we cover are: ·  Operations - how to unite your organisational silos to deliver great CX ·  Customer intelligence – how to structure segmentation and data to drive your CX program ·  Engagement strategy and design – how to overcome impatient short term product centric thinking to deliver customer centric experiences ·  Tech – how to better utilise technology to achieve your customer goals

Publisher

Customer Smarts

Category

business

Language

en

Explicit

No

First episode

18 Jan 2023

Latest episode

24 Feb 2025

Latest episodes

31 episodes in the feed.

1. 

   24 Feb 2025

   AI Strategy into Action - Lucio Ribeiro - Australia’s #1 AI speaker - ex 7 Network and Optus

   Lucio Ribeiro, Australia's #1 AI speaker and former executive at Seven Network and Optus, shares insights on translating AI strategy into tangible business impact in this interview.

2. 

   2 Feb 2025

   The AI-Powered CMO - Leandro Perez - Salesforce CMO ANZ

   Salesforce CMO ANZ, Leandro Perez, discusses how AI empowers CMOs to revolutionize their marketing teams and business impact in this interview.

3. 

   25 Nov 2024

   Designing Experiences for the Future – Oliver Weidlich

   Host Justin Stafford interviews UX expert Oliver Weidlich about how emerging technologies like AI and spatial computing reshape customer experience design.

Who has been a guest on Customer Smarts

Names identified in recent episode analyses. Showing up to five guests.

• Lucio Ribeiro
• Leandro Perez
• Oliver Weidlich
• Dr Chris L Brown
• Tracy Hall

Reach and audience

Public platform figures. Ratings count people who left a rating, not total listeners.

YouTube views

2,382

Score snapshot 15 Sept 2025

Podcast Authority Score: 45 / 100

A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.

Quality

53

Social presence

0

YouTube

68

Engagement

27

Contact Customer Smarts

Guest appearances

Books guests

Based on episode analysis; this does not confirm that the show is currently accepting guests.