Customer Smarts
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Podcast Overview
<p>If you’re a marketing or CX leader you’re probably feeling the pressure of customer expectations growing much faster than you can implement change in your organisation.</p> <p>A recent study shows that 95% of executives feel the same as you do.</p> <p>Which is why we’ve created the Customer Smarts podcast. To help you discover smarter more efficient ways to deliver great customer experiences.</p> <p>The core topics we cover are:</p> <p>· Operations - how to unite your organisational silos to deliver great CX</p> <p>· Customer intelligence – how to structure segmentation and data to drive your CX program</p> <p>· Engagement strategy and design – how to overcome impatient short term product centric thinking to deliver customer centric experiences</p> <p>· Tech – how to better utilise technology to achieve your customer goals</p>
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Publishing Since
1/18/2023
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Recent Episodes
February 24, 2025
AI Strategy into Action - Lucio Ribeiro - Australia’s #1 AI speaker - ex 7 Network and Optus
Lucio Ribeiro, Australia's #1 AI speaker and former executive at Seven Network and Optus, shares insights on translating AI strategy into tangible business impact in this interview.
February 2, 2025
The AI-Powered CMO - Leandro Perez - Salesforce CMO ANZ
Salesforce CMO ANZ, Leandro Perez, discusses how AI empowers CMOs to revolutionize their marketing teams and business impact in this interview.
November 25, 2024
Designing Experiences for the Future – Oliver Weidlich
Host Justin Stafford interviews UX expert Oliver Weidlich about how emerging technologies like AI and spatial computing reshape customer experience design.
31 total episodes available
Recent guests on Customer Smarts
Guests from recent episodes — sign up to see every guest that has ever appeared on this show.
Lucio Ribeiro
Guest
Leandro Perez
Guest
Oliver Weidlich
Guest
Dr Chris L Brown
Guest
Tracy Hall
Guest
Vijay Solanki
Guest
Khachig Kabakjian
Guest
Bruce Temkin
Guest
Brad Anderson
Guest
Lee Simpson
Guest
Simon Belousoff
Guest
Deep-dive analytics for Customer Smarts
Frequently asked questions
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- What is Customer Smarts?
<p>If you’re a marketing or CX leader you’re probably feeling the pressure of customer expectations growing much faster than you can implement change in your organisation.</p> <p>A recent study shows that 95% of executives feel the same as you do.</p> <p>Which is why we’ve created the Customer Smarts podcast. To help you discover smarter more efficient ways to deliver great customer experiences.</p> <p>The core topics we cover are:</p> <p>· Operations - how to unite your organisational silos to deliver great CX</p> <p>· Customer intelligence – how to structure segmentation and data to drive your CX program</p> <p>· Engagement strategy and design – how to overcome impatient short term product centric thinking to deliver customer centric experiences</p> <p>· Tech – how to better utilise technology to achieve your customer goals</p> - How often does this podcast release new episodes?
This podcast updates bi-weekly.
- Where can I listen to this podcast?
This podcast is available on 9 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
Yes, this podcast regularly features guests.
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