Podcast thumbnail for Customer Success med Fahim Waaler

Customer Success med Fahim Waaler

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by Fahim Waaler

5.0(4 reviews)
16 episodes
Updated Bi-weekly
Accepts GuestsHas SponsorsLocation 🇳🇴
32

Podcast Authority

Beta
PoorBased on show quality, social media presence, reviews, charts, and more
Pod Engine
Quality50
Social0
YouTube0
Engagement32

Podcast Overview

Welcome to Customer Success with Fahim Waaler – Norway’s first Customer Success podcast! Join host Fahim Waaler as he connects with top Customer Success leaders from around the world to share actionable insights, tools, and strategies that simplify your Customer Success journey. From best practices to the latest platforms and technologies, this podcast makes Customer Success practical, inspiring, and accessible. Whether you're new to the field, curious about Customer Success, or an experienced professional, this podcast is your go-to resource for making an impact. Let’s succeed together!

Language

🇺🇲

Publishing Since

5/8/2023

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32

Podcast Authority

Beta
PoorBased on show quality, social media presence, reviews, charts, and more
Pod Engine
Quality50
Social0
YouTube0
Engagement32
7
Excellent Areas
1
Good Performance
11
Growth Opportunities
excellent
Episode Length
25 minutes
Performing excellently!
good
Show Experience
14 episodes over 2.1 years

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Every 54 days

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Recent Episodes

Episode thumbnail for Andrea Bumstead: Transforming Customer Success with The 15-Minute QBR

November 11, 2025

Andrea Bumstead: Transforming Customer Success with The 15-Minute QBR

<p><strong>Summary</strong></p><p>In this episode, Fahim Waaler interviews Andrea Bumstead, CEO and founder of CS Impact, discussing the evolution of customer success, the importance of consultative selling, and the innovative 15-minute QBR approach. </p><p>Andrea shares insights on the future of customer success, the role of AI, and offers practical advice for professionals in the field.</p><p><br></p><p><strong>Chapters</strong></p><p>00:00 Andrea&#39;s Journey in Customer Success</p><p>03:43 Consultative Selling in Customer Success</p><p>06:37 The 15-Minute QBR: A New Approach</p><p>09:21 Feedback and Implementation of the 15-Minute QBR</p><p>12:14 Trends in Customer Success</p><p>15:49 The Role of AI in Customer Success</p><p>22:39 Advice for Customer Success Professionals</p><p><br></p><p><strong>Follow Fahim:</strong></p><p><a href="https://www.linkedin.com/in/fahim-waaler-94689abb/">⁠⁠⁠⁠⁠⁠Linkedin⁠⁠⁠⁠⁠⁠</a></p><p><a href="https://www.tiktok.com/@customercatalyst?_t=8qyswldcKjA&_r=1&fbclid=IwY2xjawJA3VlleHRuA2FlbQIxMAABHdVBFVJSG6NBNrBT2DoKJBL8ZZmhrKPaFTHIlRWEDDL_ODJsAuynpPsLew_aem_ZrUu7Xo6qGiL-oLKq92mCg">⁠⁠⁠⁠⁠⁠TikTok⁠⁠⁠⁠⁠⁠</a></p><p><a href="https://www.youtube.com/@CustomerCatalyst-io">⁠⁠⁠⁠⁠⁠Youtube⁠⁠⁠⁠⁠⁠</a></p><p><a href="https://www.instagram.com/customer.catalyst/?igsh=YWNkMnV3NG5jeDhj&fbclid=IwY2xjawGPSRpleHRuA2FlbQIxMAABHUHRVsN7iEW1VbKF2F1CEhv57pxQ9YcatxWguuKXlcxvZ1X1I46GAoj1Xg_aem_0qaBQXTzIFw3laPsULp_mw">⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠</a></p><p>Website: <a href="https://www.customercatalyst.io/">⁠⁠⁠⁠⁠⁠CustomerCatalyst⁠⁠⁠⁠⁠⁠</a></p><p><br></p><p><strong>Follow Andrea: </strong></p><p><a href="https://www.linkedin.com/in/andreabumstead/">⁠⁠⁠⁠⁠⁠Linkedin⁠⁠⁠⁠⁠⁠</a></p><p><a href="https://www.linkedin.com/company/csimpact/" target="_blank" rel="noopener noreferer">CS Impact</a> </p>

Episode thumbnail for Alexandra Sagaydak: The Future of Customer Success: Trends and Insights

October 21, 2025

Alexandra Sagaydak: The Future of Customer Success: Trends and Insights

<p><strong>Summary</strong></p><p>In this episode of Customer Success with Fahim Waaler, Alexandra Sagaydak, founder and CEO of AI CS Hub, shares her insights on the evolving landscape of customer success, emphasizing the importance of aligning customer success with revenue growth. </p><p>They discuss trends in the industry, the role of AI in enhancing customer success operations, and practical advice for customer success professionals to thrive in their careers. </p><p>Alexandra highlights the need for customer success teams to not only protect revenue but also actively contribute to its growth, leveraging AI tools to streamline processes and improve customer engagement.</p><p><br></p><p><strong>Chapters</strong></p><p>00:00 Introduction to Customer Success and AI CS Hub</p><p>01:40 Alexandra&#39;s Journey in Customer Success</p><p>04:32 The Evolution of Customer Success</p><p>08:10 Trends in Customer Success: Revenue Focus</p><p>12:23 Aligning Customer Success with Revenue</p><p>16:56 The Role of AI in Customer Success</p><p>21:58 Advice for Customer Success Professionals</p><p><br></p><p><strong>Follow Fahim:</strong></p><p><a href="https://www.linkedin.com/in/fahim-waaler-94689abb/">⁠⁠⁠⁠⁠Linkedin⁠⁠⁠⁠⁠</a></p><p><a href="https://www.tiktok.com/@customercatalyst?_t=8qyswldcKjA&_r=1&fbclid=IwY2xjawJA3VlleHRuA2FlbQIxMAABHdVBFVJSG6NBNrBT2DoKJBL8ZZmhrKPaFTHIlRWEDDL_ODJsAuynpPsLew_aem_ZrUu7Xo6qGiL-oLKq92mCg">⁠⁠⁠⁠⁠TikTok⁠⁠⁠⁠⁠</a></p><p><a href="https://www.youtube.com/@CustomerCatalyst-io">⁠⁠⁠⁠⁠Youtube⁠⁠⁠⁠⁠</a></p><p><a href="https://www.instagram.com/customer.catalyst/?igsh=YWNkMnV3NG5jeDhj&fbclid=IwY2xjawGPSRpleHRuA2FlbQIxMAABHUHRVsN7iEW1VbKF2F1CEhv57pxQ9YcatxWguuKXlcxvZ1X1I46GAoj1Xg_aem_0qaBQXTzIFw3laPsULp_mw">⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠</a></p><p>Website: <a href="https://www.customercatalyst.io/">⁠⁠⁠⁠⁠CustomerCatalyst⁠⁠⁠⁠⁠</a></p><p><br></p><p><strong>Follow Alexandra: </strong></p><p>⁠⁠⁠⁠<a href="https://www.linkedin.com/in/alexsagaydak/">⁠Linkedin⁠⁠⁠⁠⁠</a></p><p><a href="https://www.linkedin.com/company/aicshub/">⁠AI CS Hub⁠</a> </p>

Episode thumbnail for Cara Benecke: The Future of Customer Success Management in the Age of AI

June 3, 2025

Cara Benecke: The Future of Customer Success Management in the Age of AI

Cara Benecke, customer success leader, discusses with Fahim Waaler the future of customer success management in the age of AI, emphasizing customer retention and revenue driving as an interview.

16 total episodes available

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Cara Benecke

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Frequently asked questions

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What is Customer Success med Fahim Waaler?

Welcome to Customer Success with Fahim Waaler – Norway’s first Customer Success podcast!

Join host Fahim Waaler as he connects with top Customer Success leaders from around the world to share actionable insights, tools, and strategies that simplify your Customer Success journey. From best practices to the latest platforms and technologies, this podcast makes Customer Success practical, inspiring, and accessible.

Whether you're new to the field, curious about Customer Success, or an experienced professional, this podcast is your go-to resource for making an impact.

Let’s succeed together!

How often does this podcast release new episodes?

This podcast updates bi-weekly.

Where can I listen to this podcast?

This podcast is available on 8 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.

Does this podcast accept guests?

Yes, this podcast regularly features guests.

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