Pod Engine
Podcast thumbnail for Customer Success: Pivot Your Career

Customer Success: Pivot Your Career

Claim This Podcast

by Alex White and David Lokietz

5.0(13 reviews)
25 episodes
Updated Bi-weekly
Accepts GuestsHas Sponsors
18

Podcast Authority

Beta
PoorBased on show quality, social media presence, reviews, charts, and more
Pod Engine
Quality17
Social0
YouTube0
Engagement51
Learn more

Podcast Overview

Insightful interviews for anyone looking to join or move up in the Customer Success (CS) profession. We'll talk with guests with a variety of CS roles from customer success managers (CSM) to chief customer officers (CCO), along with CS recruiters. We'll explore various aspects of CS, including success stories, skills, challenges, and the future of Customer Success with the ultimate goal of helping you find your next role. Learn what qualities people are seeking and get a few hints on how to position yourself to land your dream job! Join us each month for an action packed episode!

Language

🇺🇲

Publishing Since

5/17/2024

Visit WebsiteAppleView on Apple PodcastsRSS Feed

Unlock The Full Podcast Authority Score Report

See how your podcast performs across key metrics

18

Podcast Authority

Beta
PoorBased on show quality, social media presence, reviews, charts, and more
Pod Engine
Quality17
Social0
YouTube0
Engagement51
Learn more
4
Excellent Areas
2
Good Performance
13
Growth Opportunities
excellent
Episode Length
49 minutes
Performing excellently!
good
Show Notes Quality
3.0/5

Recommendations available

Unlock the full report to see detailed tips

needs improvement
Publishing Consistency
Every 27 days

Recommendations available

Unlock the full report to see detailed tips

+16 More Metrics

Unlock comprehensive insights including:

  • • YouTube presence analysis
  • • Social media reach metrics
  • • RSS compliance scoring
  • • Podcast 2.0 features
  • • Technical standards
What's Included in Your Full Report

Detailed Analytics

  • Complete breakdown of all 19 authority metrics
  • Personalized recommendations for each metric
  • Industry benchmarks and comparisons
  • Technical RSS feed analysis and compliance scoring

Growth Strategies

  • Step-by-step action plans for improvement
  • Quick wins to boost your score immediately
  • Pro tips from successful podcasters
Get your free podcast insights report

See how your show performs across every key metric

Instant delivery
No spam
Attract Better Guests

High authority scores make your podcast more attractive to industry leaders and influencers who want to appear on credible shows.

Secure Sponsorships

Sponsors look for podcasts with proven authority and engagement. Your score demonstrates your podcast's value to potential partners.

Grow Your Audience

Understanding your strengths and weaknesses helps you make data-driven decisions to expand your listener base effectively.

Reach the team behind Customer Success: Pivot Your Career

Verified contact details for this show aren't on file yet — sign up to get notified when they land.

Sign up for updates

Recent Episodes

Episode thumbnail for Beyond the Resume: Rebecca Novetsky on Product, Customer Success, and Startup Life

June 16, 2026

Beyond the Resume: Rebecca Novetsky on Product, Customer Success, and Startup Life

<p>What can&#39;t a resume tell you about a candidate? Quite a lot, as it turns out.</p><p>Rebecca Novetsky, a customer success leader who builds CS functions from the ground up at early-stage startups and the creator and host of the Next Hire podcast, joins the Customer Success Pivot Your Career podcast with co-hosts Alex White and David Lokietz.</p><p>Rebecca&#39;s career has looped from product development to customer success, into product management, and back again. This mix makes her a sharper advocate for the customer and the product. She digs past surface-level feature requests to find the customer&#39;s real &quot;why&quot; before prioritizing a roadmap. As a first CS hire at multiple startups, she aligns stakeholders, defines what success means for each customer, and builds onboarding playbooks that keep new customers from slipping into the abyss. The results speak for themselves: adoption up 35%, onboarding time cut by two-thirds, and a product taken from pilot to paid.</p><p>Rebecca also shares how Next Hire, her short-form interview podcast, helps job seekers tell the story behind their resume, build confidence, and own their work.</p><p>Enjoy, rate our podcast and share your comments.</p><p><br></p>

Episode thumbnail for Navigating Global Customers: Sudi Navile on Customer Success and AI Innovation

May 6, 2026

Navigating Global Customers: Sudi Navile on Customer Success and AI Innovation

<p>Guest <strong>Sudi Navile, Chief Customer Officer at SID Global Solutions</strong>, joins the Customer Success Pivot Your Career podcast with co-hosts Alex White and David Lokietz.</p><p>Sudi shares lessons from a career that started in enterprise sales in India and grew through technology consulting into global customer success leadership.</p><p>The conversation digs into how AI is rewriting the playbook, bridging language and cultural gaps with international customers, democratizing access the way BASIC once did for programming, and forcing leaders to rethink value, packaging, and outcome-based pricing as token economics keep shifting.</p><p>00:00 AI in the CS Job Search</p><p>04:30 Meet Sudi: From Enterprise Sales in India to Global CS</p><p>07:30 Solving the Bigger Problem, Earning the Right to Ask &quot;Why&quot;</p><p>14:30 Working Across Cultures: Reading the Room Globally</p><p>17:30 AI as the Great Equalizer: Language, Literacy, and Access</p><p>34:00 Outcome-Based Pricing and the AI Token Costs</p><p>46:30 Alex &amp; David Wrap Up</p><p><br></p>

Episode thumbnail for Pivot to CS & Technology: Amber Monroe's Healthcare Journey

April 8, 2026

Pivot to CS & Technology: Amber Monroe's Healthcare Journey

<p>In this bonus episode of the Customer Success Pivot, David Lokietz and Alex White interview Amber Monroe, SVP of Customer Experience at Paradigm, about pivoting from hospital operations into customer success and technology in healthcare through mentors, communities, and domain focus.</p><p>Amber discusses the shift from treating all customers the same to a segmentation model, defining segment-based SLAs and aligning sales, implementation, and CS to deliver differentiated experiences. She shares lessons learned from early account transitions, including adding transition-risk scoring, and highlights customer listening tours, as well as touching on AI leadership.</p><p>Amber recommends signing up for the CS Insider Newsletter @ <a href="https://www.csinsider.co/" target="_blank">https://www.csinsider.co/</a></p><p>Enjoy!</p>

25 total episodes available

Deep-dive analytics for Customer Success: Pivot Your Career

Sign up to explore

Frequently asked questions

Have a different question and can't find the answer you're looking for? Reach out to our support team by sending us an email and we'll get back to you as soon as we can.

What is Customer Success: Pivot Your Career?

Insightful interviews for anyone looking to join or move up in the Customer Success (CS) profession.

We'll talk with guests with a variety of CS roles from customer success managers (CSM) to chief customer officers (CCO), along with CS recruiters. We'll explore various aspects of CS, including success stories, skills, challenges, and the future of Customer Success with the ultimate goal of helping you find your next role.

Learn what qualities people are seeking and get a few hints on how to position yourself to land your dream job! Join us each month for an action packed episode!

How often does this podcast release new episodes?

This podcast updates bi-weekly.

Where can I listen to this podcast?

This podcast is available on 6 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.

Does this podcast accept guests?

No, this podcast does not typically feature guests.

Legal Disclaimer

Pod Engine is not affiliated with, endorsed by, or officially connected with any of the podcasts displayed on this platform. We operate independently as a podcast discovery and analytics service.

All podcast artwork, thumbnails, and content displayed on this page are the property of their respective owners and are protected by applicable copyright laws. This includes, but is not limited to, podcast cover art, episode artwork, show descriptions, episode titles, transcripts, audio snippets, and any other content originating from the podcast creators or their licensors.

We display this content under fair use principles and/or implied license for the purpose of podcast discovery, information, and commentary. We make no claim of ownership over any podcast content, artwork, or related materials shown on this platform. All trademarks, service marks, and trade names are the property of their respective owners.

While we strive to ensure all content usage is properly authorized, if you are a rights holder and believe your content is being used inappropriately or without proper authorization, please contact us immediately at hey@podengine.ai for prompt review and appropriate action, which may include content removal or proper attribution.

By accessing and using this platform, you acknowledge and agree to respect all applicable copyright laws and intellectual property rights of content owners. Any unauthorized reproduction, distribution, or commercial use of the content displayed on this platform is strictly prohibited.