Customerland

About Customerland

Customerland is a podcast about …. Customers. How to get more of them. How to keep them. What makes them tick. We talk to the experts, the technologies and occasionally, actual people – you know, customers – to find out what they’re all about.So if you’re a CX pro, a loyalty marketer, a brand owner, an agency planner … if you’re a CRM & personalization geek, if you’re a customer service / CSAT / NPS nerd – you finally have a home.

Publisher

mike giambattista

Category

business

Language

en

Explicit

No

First episode

6 Mar 2023

Latest episode

28 Oct 2026

Latest episodes

164 episodes in the feed.

1. 

   28 Oct 2026

   When Content Becomes Code Who Controls Quality

   Hitting “publish” used to feel routine. Now, when a prompt writes the first draft, that button can feel like a gamble. We sit down with Matt Blumberg, CEO of Markup AI, to talk about what’s really happening inside enterprise content teams as large language models crank out documentation, support articles, and marketing copy faster than humans can reliably review it. Matt lays out a simple framing that sticks: Markup AI is “AI to check your AI.” We dig into what content guardrails look like w...

2. 

   13 Oct 2026

   Stored Value Meets Agentic Commerce

   AI shopping agents are about to rewrite the rules of retail, and the scary part is simple: your brand can lose without ever getting a chance to persuade a human. We dig into that reality with Talbott Roche, CEO and president of Blackhawk Network, and it quickly becomes clear why “gift cards and kiosks” is an outdated way to think about what Blackhawk actually does. Under the hood, this is branded payments infrastructure operating at global scale, built to connect consumers and brands with les...

3. 

   23 Sept 2026

   Gift Cards Are Becoming Branded Currency And That Changes Loyalty

   Host Alex Preece, CEO of Tillo, explains how gift cards function as branded currency, revolutionizing loyalty programs and fintech.

Who has been a guest on Customerland

Names identified in recent episode analyses. Showing up to five guests.

• Alex Preece
• Purvi Shah
• Andrew Schmid
• Jaclyn Wands
• Imogen Wethered

Reach and audience

Public platform figures. Ratings count people who left a rating, not total listeners.

YouTube views

5,733

Score snapshot 15 Sept 2025

Podcast Authority Score: 66 / 100

A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.

Quality

94

Social presence

0

YouTube

68

Engagement

27

Contact Customerland

Guest appearances

Books guests

Based on episode analysis; this does not confirm that the show is currently accepting guests.