Join us for a sip of CX wisdom – where conversations are rich, questions are simple, and insights are profound. CX Coffee Chat: Brewing a community of CX leaders, one episode at a time.
CX Coffee Chat
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5.0(7 reviews)
15 episodes
Updated Bi-weekly
Accepts GuestsHas Sponsors
26
Podcast Authority
BetaPoorBased on show quality, social media presence, reviews, charts, and more
Quality28
Social0
YouTube0
Engagement60
Podcast Overview
Join us for a sip of CX wisdom – where conversations are rich, questions are simple, and insights are profound. CX Coffee Chat: Brewing a community of CX leaders, one episode at a time.
Language
🇺🇲
Publishing Since
3/25/2024
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26
Podcast Authority
BetaPoorBased on show quality, social media presence, reviews, charts, and more
Quality28
Social0
YouTube0
Engagement60
6
Excellent Areas
1
Good Performance
12
Growth Opportunities
excellent
Episode Length
29 minutes
Performing excellently!
good
Show Notes Quality
3.0/5
Recommendations available
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poor
Publishing Consistency
Every 41 days
Recommendations available
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Recent Episodes
October 21, 2025
E15: The Trusted Face: How Implementation Shapes Customer Experience at Payhawk
In this episode of the CX Coffee Chat, host Matthew Kettell speaks with Martin Jürgen Reindl, the Director of Implementation Management at Payhawk. They discuss the evolution of customer experience in the FinTech sector, the importance of implementation in ensuring customer success, and how Payhawk has adapted its approach as it has grown. Martin shares insights on building trust with customers, the role of AI in enhancing customer success, and his leadership philosophy centered around empowerment and transparency.
October 1, 2025
E14: Beyond Retention: Yotpo's Playbok for Customer-Centric Growth
In this conversation, Ally, the Director of Customer Success at Yotpo, shares insights into the evolving landscape of customer success, particularly in the e-commerce sector. She discusses the importance of tailoring customer success strategies to different client needs, balancing personalization with scalability, and leveraging data and AI to enhance customer engagement. Ally also highlights the challenges of scaling customer success teams and the significance of understanding the voice of the customer in product development. Looking ahead, she emphasizes the need for customer success teams to adapt to industry changes and focus on delivering real value to clients.
September 9, 2025
E13: How Quip Disrupted a Category - and Shaped a New Wave of Innovative Products with So&So
In this episode of the CX Coffee Check, host Rob Hamblett interviews Simon Enever, founder and former CEO of Quip, who shares his journey from industrial designer to entrepreneur. Simon discusses the pivotal moments in Quip's growth, the importance of customer feedback in product development, and the challenges of competing with legacy brands. He also introduces his new venture, So&So, and offers valuable advice for aspiring entrepreneurs.
15 total episodes available
Recent guests on CX Coffee Chat
Guests from recent episodes — sign up to see every guest that has ever appeared on this show.
Craig Jackson
Guest
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Frequently asked questions
Have a different question and can't find the answer you're looking for? Reach out to our support team by sending us an email and we'll get back to you as soon as we can.
- What is CX Coffee Chat?
- How often does this podcast release new episodes?
This podcast updates bi-weekly.
- Where can I listen to this podcast?
This podcast is available on 6 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
Yes, this podcast regularly features guests.
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