CX Decoded is our semi-monthly podcast designed to deliver insight from leaders in the customer experience and marketing industries. Each episode is designed to help you better understand the customer experience and the value it can add to your customers' lives.
CX Decoded By CMSWire
Claim This Podcastby Dom Nicastro
4.2(15 reviews)
81 episodes
Updated Daily
Accepts GuestsHas SponsorsLocation 🇺🇸
58
Podcast Authority
BetaFairBased on show quality, social media presence, reviews, charts, and more
Quality85
Social0
YouTube0
Engagement75
Podcast Overview
CX Decoded is our semi-monthly podcast designed to deliver insight from leaders in the customer experience and marketing industries. Each episode is designed to help you better understand the customer experience and the value it can add to your customers' lives.
Language
🇺🇲
Publishing Since
2/9/2021
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58
Podcast Authority
BetaFairBased on show quality, social media presence, reviews, charts, and more
Quality85
Social0
YouTube0
Engagement75
8
Excellent Areas
1
Good Performance
10
Growth Opportunities
excellent
Episode Length
13 minutes
Performing excellently!
good
iTunes Tags
6.5/10
Recommendations available
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needs improvement
Publishing Consistency
Every 23 days
Recommendations available
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Recent Episodes
June 17, 2026
The Eggfluencer, the Algorithm and the Egg Carton: Marketing's New Frontier
Phyllis Rothschild, CMO of Pete & Gerry's Organics, discusses innovative marketing strategies with host Dom Nicastro, revealing how they leverage AI and unique brand initiatives to connect with consumers.
June 17, 2026
The Compass Program: Charter Steel's Five-Year CX Bet
Charter Steel's Director of Customer Experience, Brian Mekka, shares how the Compass Program leverages VOC data and McKinsey methodology to elevate B2B customer expectations in this interview.
June 3, 2026
From the Bullpen to the Bot Strategy: Wellfleet's Ben Larsen on Digital Experience in Insurance
Digital Experience Officer Ben Larsen shares with Dom Nicastro how Wellfleet Insurance translates its caring service culture into digital strategies, including bot technology and data insights.
81 total episodes available with 23 transcripts
Recent guests on CX Decoded By CMSWire
Guests from recent episodes — sign up to see every guest that has ever appeared on this show.
Phyllis Rothschild
Guest
Brian Mekka
Guest
Ben Larsen
Guest
Hayden Clark
Guest
Allison Kavanagh
Guest
Tyler Gardner
Guest
Dries Buytaert
Guest
John Miller
Guest
Barry Cooper
Guest
Miranda Collard
Guest
Sarah Kimmel
Guest
Jim Lecinski
Guest
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Frequently asked questions
Have a different question and can't find the answer you're looking for? Reach out to our support team by sending us an email and we'll get back to you as soon as we can.
- What is CX Decoded By CMSWire?
- How often does this podcast release new episodes?
This podcast updates daily.
- Where can I listen to this podcast?
This podcast is available on 9 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
Yes, this podcast regularly features guests.
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