CX Diaries with Keith Gait is my podcast where I talk to the people at the sharp end of CX and Contact Centres. The Movers and the shakers, the innovators, the disruptors, and the people delivering in the real world who share their personal stories of their journey through our industry
Subscription Luxury: Automating Affordability in Customer Service
Join me for an engaging conversation with Chandni Bhatt, a seasoned expert in customer experience, as we explore the transformative landscape of subscription services. Chandni shares her experiences at Beauty Pie, a pioneering beauty subscription brand, highlighting how innovative strategies can significantly enhance customer engagement while balancing the demands of automation and personalisation. We dive into the importance of building a strong community around a brand, where passion...
5 Mar 2025
Why Effective Planning is Key to Customer Satisfaction
In this episode of CX Diaries, I connect with industry expert Dave Vernon, who shares his extensive experience in contact centre planning and management. As workforce efficiency remains a key concern for businesses, understanding how to optimise workforce planning becomes essential for achieving both customer satisfaction and employee engagement. Dave delves into the intricacies of balancing customer needs with colleague well-being and corporate objectives, illustrating that effective p...
5 Mar 2025
The Art of Simplicity in Customer Experience
Step into the world of customer experience with my latest episode as I chat with Chris Davis, a thought leader in the field. Chris has traversed a fascinating career, recently recognised in the Power 100 list of top CX leaders in the UK. We explore how leaders can navigate the complex landscape of customer service while aspiring toward simplicity. In these times of profound shifts caused by the pandemic and other global events, Chris offers invaluable perspectives on how to foster stron...
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5.0 / 5
1 ratings
Podcast Authority Score: 51 / 100
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YouTube
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Engagement
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