CX In The Wild

About CX In The Wild

The podcast goes where the work is happening. Dennis talks to the people crafting the best customer experiences and tackling important industry challenges. On location, across sectors, across the world. What they figured out, what it cost them, celebrate their success, and learn what they would do differently.

Publisher

Dennis Wakabayashi

Category

business · business · business

Language

en

Explicit

No

First episode

2 Aug 2022

Latest episode

4 Dec 2025

Latest episodes

145 episodes in the feed.

1. 

   4 Dec 2025

   The Future of Connectivity and the Rise of Human Skills

   Send us a text In this episode of CX in the Wild, we sit down with Ali Raza Shah to unpack a major shift that is reshaping our industry. Across the world, operators are struggling to monetize 5G and many already see it as the final generation built by carriers. As we look ahead, it is clear that the next wave of networks will be shaped by the industries that need them most, from healthcare to energy to real estate. We explore what this means for people and for the future of work. As ne...

2. 

   30 Nov 2025

   The New Leaders Rising as CX and AI Reshape the World

   Send us a text We continue our journey across continents and cultures, and this episode brings us together with Ladislau Batalha, a trusted leader who is helping shape the future of experience worldwide. From Dubai to Lisbon, Brazil to Vietnam, we see firsthand how our community is growing, connecting, and redefining what it means to create meaningful experiences in a world where expectations are rising fast. In this conversation, we explore the expanding intersection of CX and AI, the...

3. 

   22 Nov 2025

   Vietnam’s Sophisticated Customer: Redefining Value in CX

   Send us a text Vietnam is one of the few places where customers can spot weak value almost instantly. In this episode of CX in the Wild, we’re in Ho Chi Minh City with Amalia Goux, a Romanian CX strategist who has spent the past eight years helping brands design experiences that genuinely resonate with Vietnamese consumers. We dig into why “value for money” in Vietnam isn’t just about price, it’s a mix of quality, social cues, cultural expectations, and the kind of community word of mouth tha...

Who has been a guest on CX In The Wild

Names identified in recent episode analyses. Showing up to five guests.

• Raj Sivasubramanian
• Mike Kaplan
• John Finch
• Adam Boelke
• Kalifa Oliver

Reach and audience

Public platform figures. Ratings count people who left a rating, not total listeners.

YouTube views

5,793,313

Score snapshot 15 Sept 2025

Apple Podcasts (US)

5.0 / 5

1 ratings

Spotify

5.0 / 5

4 ratings

Podcast Authority Score: 75 / 100

A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.

Quality

89

Social presence

0

YouTube

93

Engagement

60

Contact CX In The Wild

Guest appearances

Books guests

Based on episode analysis; this does not confirm that the show is currently accepting guests.