CX In The Wild
Claim This Podcastby Dennis Wakabayashi
Podcast Authority
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Podcast Overview
<p>The podcast goes where the work is happening. Dennis talks to the people crafting the best customer experiences and tackling important industry challenges. On location, across sectors, across the world. What they figured out, what it cost them, celebrate their success, and learn what they would do differently. </p>
Language
🇺🇲
Publishing Since
8/2/2022
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Recent Episodes
December 4, 2025
The Future of Connectivity and the Rise of Human Skills
Send us a text In this episode of CX in the Wild, we sit down with Ali Raza Shah to unpack a major shift that is reshaping our industry. Across the world, operators are struggling to monetize 5G and many already see it as the final generation built by carriers. As we look ahead, it is clear that the next wave of networks will be shaped by the industries that need them most, from healthcare to energy to real estate. We explore what this means for people and for the future of work. As ne...
November 30, 2025
The New Leaders Rising as CX and AI Reshape the World
Send us a text We continue our journey across continents and cultures, and this episode brings us together with Ladislau Batalha, a trusted leader who is helping shape the future of experience worldwide. From Dubai to Lisbon, Brazil to Vietnam, we see firsthand how our community is growing, connecting, and redefining what it means to create meaningful experiences in a world where expectations are rising fast. In this conversation, we explore the expanding intersection of CX and AI, the...
November 22, 2025
Vietnam’s Sophisticated Customer: Redefining Value in CX
Send us a text Vietnam is one of the few places where customers can spot weak value almost instantly. In this episode of CX in the Wild, we’re in Ho Chi Minh City with Amalia Goux, a Romanian CX strategist who has spent the past eight years helping brands design experiences that genuinely resonate with Vietnamese consumers. We dig into why “value for money” in Vietnam isn’t just about price, it’s a mix of quality, social cues, cultural expectations, and the kind of community word of mouth tha...
145 total episodes available
Recent guests on CX In The Wild
Guests from recent episodes — sign up to see every guest that has ever appeared on this show.
Raj Sivasubramanian
Guest
Mike Kaplan
Guest
John Finch
Guest
Adam Boelke
Guest
Kalifa Oliver
Guest
Deep-dive analytics for CX In The Wild
Frequently asked questions
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- What is CX In The Wild?
<p>The podcast goes where the work is happening. Dennis talks to the people crafting the best customer experiences and tackling important industry challenges. On location, across sectors, across the world. What they figured out, what it cost them, celebrate their success, and learn what they would do differently. </p> - How often does this podcast release new episodes?
This podcast updates daily.
- Where can I listen to this podcast?
This podcast is available on 10 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
Yes, this podcast regularly features guests.
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