CX Innovators
Claim This Podcastby Networld Media Group
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Podcast Overview
<p>Tune into the CX Innovators podcast to hear how top brands are using cutting-edge technology to take the customer experience to incredible new heights. We’ll talk to the executives who are spearheading the CX charge for their brands and the tech companies they rely on to make the magic happen.</p>
Language
🇺🇲
Publishing Since
3/5/2021
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Recent Episodes
February 25, 2026
Screenverse leaders share insight on DOOH buying strategy
In this episode of the CX Innovators podcast, moderated by Judy Mottl, editor of RetailCustomerExperience and DigitalSignage Today, David Weinfeld, co-founder and CEO at Screenverse, and Montana Accavallo, senior vice president of programmatic and client strategy at Screenverse, share insight on what premium buyers are looking for in the digital out of home landscape and how those expectations are shaping which networks win repeat, high-value spend. Weinfeld helps partners align technology, s...
December 3, 2025
Why a loyalty program is a 'must have' for retailers
In this episode of the CX Innovators podcast, Len Covello, CTO at Engage People, shares expert insights why no retailer today can get away without having a loyalty program and what a successful loyalty program should provide to shoppers. Consumers are participating in 17.4 loyalty programs on average, and program members want more ways to earn rewards and more ways to redeem rewards and more than half, 76%, want transactional rewards such as discounts and cashback options, according to an Ant...
October 29, 2025
Modulate expert shares insight on responsible AI in voice channels
In this episode of the CX Innovators podcast, Mark Frumkin, director of customer success at Modulate, shares expert insight on how online retailers can deploy AI tools to improve fraud detection, reduce harmful customer interactions and elevate both the agent and the customer experience. The podcast is produced by Networld Media Group and sponsored by Modulate, which provides real-time conversational and voice intelligence technology for customer service and contact centers. Its solutions inc...
30 total episodes available
Recent guests on CX Innovators
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Ola Sars
Guest
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Frequently asked questions
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- What is CX Innovators?
<p>Tune into the CX Innovators podcast to hear how top brands are using cutting-edge technology to take the customer experience to incredible new heights. We’ll talk to the executives who are spearheading the CX charge for their brands and the tech companies they rely on to make the magic happen.</p> - How often does this podcast release new episodes?
This podcast updates weekly.
- Where can I listen to this podcast?
This podcast is available on 10 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
Yes, this podcast regularly features guests.
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