CX Myth-busting for leaders (by Monetize.CX)

About CX Myth-busting for leaders (by Monetize.CX)

Generation.CX was the Central European region's first Customer Experience (CX) podcast. The first two seasons focused on sharing stories of the companies building long-term differentiation and growth through customer orientation. In the new season 03, now in English, we debunk CX myths and offer practical, simple advice for businesses aiming to grow by focusing on their customers. It’s tailored for savvy, contrarian business leaders eager to enhance and monetize improved customer experiences, addressing real-world challenges every customer-focused company faces over time.

Publisher

Peter Kmosko

Category

business

Language

en

Explicit

No

First episode

6 Jan 2021

Latest episode

16 Sept 2025

Latest episodes

26 episodes in the feed.

1. 

   16 Sept 2025

   S4E01 - Myth: AI adoption is just about the technology.

   Link to the assessment: www.checkagent.ai // Many companies still treat AI adoption as a tech project. Buy the tool, run a pilot, launch a demo… and then wonder why nothing changes for customers.

2. 

   26 Jun 2025

   S03E15 - CX Myth-busting: season review & wrap-up

   Industry experts review and wrap up the season by debunking customer experience myths that leaders face, potentially easing the perception of risk in related decisions.

3. 

   19 Jun 2025

   S03E14 - CX Myth #13: “Customer surveys can be outsourced”

   This episode explores the misconception that customer surveys can be outsourced, highlighting the missed strategic opportunity and potential for a poor user experience.

Who has been a guest on CX Myth-busting for leaders (by Monetize.CX)

Names identified in recent episode analyses. Showing up to five guests.

• Eva Kadlec Dědochová
• Anton Molnár
• Marek Kopča
• Radovan Oprendek
• Mark Hamill

Podcast Authority Score: 14 / 100

A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.

Quality

28

Social presence

0

YouTube

0

Engagement

0

Contact CX Myth-busting for leaders (by Monetize.CX)

Guest appearances

Does not typically book guests

Based on episode analysis; this does not confirm that the show is currently accepting guests.