CX Passport

About CX Passport

👉Love customer experience and love travel? You’ve found the right podcast, a show about creating great customer experience, with a dash of travel talk. 🎤Each episode, we’ll talk with our guests about customer experience, travel, and just like the best journeys, explore new directions we never anticipated. Listen here or watch on YouTube youtube.com/@cxpassport 🗺️CX Passport is a podcast that purposely seeks out global Customer Experience voices to hear what's working well in CX, what are their challenges and to hear their Customer Experience stories. In addition, there's always a dash (or more!) of travel talk in each episode.🧳Hosted by Rick Denton, CX Passport will bring Customer Experience and industry leaders to get their best customer experience insights, stories and hear their tales from the road...whether it’s the one less traveled or the one on everyone’s summer trip list. If you like CX Passport, I have 3 quick requests: ✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport (http://youtube.com/@cxpassport) ✅Join other “CX travelers” with the weekly CX Passport newsletter www.ex4cx.com/signup (http://www.ex4cx.com/signup) ✅Bring CX Passport Live to your event www.cxpassportlive.com (http://www.cxpassportlive.com/) I'm Rick Denton and I believe the best meals are served outside and require a passport Music: Funk In The Trunk by Shane Ivers CX Passport is a podcast for customer experience professionals that focuses on the stories, strategies, and solutions needed to create and deliver meaningful customer experiences. It features guests from the world of CX, including executives, consultants, and authors, who discuss their own experiences, tips, and insights. The podcast is designed to help CX professionals learn from each other, stay on top of the latest trends, and develop their own strategies for success. 📖 Our book is here! Get your copy of The Loud Quiet – Love, Laughter and Life in the Empty Nest, here: https://amzn.to/4sC0EV7 © EX4CX LLC. All rights reserved.

Publisher

Rick Denton

Category

business · business · society & culture

Language

en

Explicit

No

First episode

18 Mar 2021

Latest episode

16 Jun 2026

Latest episodes

16 of 263 episodes have a transcript.

1. 

   16 Jun 2026

   The One With The Last One? - E262

   Host Rick Denton reflects on CX Passport's journey and explores future possibilities in this special, guest-free episode.

2. 

   2 Jun 2026

   The One With Curious to Committed - Alyssa Nolte E261

   Host Grace Lever interviews consumer psychology expert Alyssa Nolte about moving customers from curious to committed by understanding their true buying behavior.

3. 

   19 May 2026TRANSCRIPT

   The One With Connective Core Communication - Melissa Bardsley E260

   Host [Host Name] interviews Melissa Bardsley, a seasoned professional, as she reveals communication as the essential infrastructure for exceptional customer experience.

Who has been a guest on CX Passport

Names identified in recent episode analyses. Showing up to five guests.

• Alyssa Nolte
• Melissa Bardsley
• Dr Laura Beavin-Yates
• Claire Bristowe
• Greg Wasserman

Reach and audience

Public platform figures. Ratings count people who left a rating, not total listeners.

YouTube views

68,349

Score snapshot 15 Sept 2025

Apple Podcasts (US)

5.0 / 5

23 ratings

Spotify

5.0 / 5

6 ratings

Podcast Authority Score: 78 / 100

A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.

Quality

95

Social presence

0

YouTube

76

Engagement

77

Contact CX Passport

Guest appearances

Books guests

Based on episode analysis; this does not confirm that the show is currently accepting guests.