CX Storytime, Tales from the Customer Journey

About CX Storytime, Tales from the Customer Journey

Stories of your customers on their journey, and how they build or break relationships with companies like yours. Host Russel Lolacher shares real customer experience case studies in a 1950s radio drama narration style with modern tips and analysis. Born from The Upsell.com Blog, The CX Storytime Podcast: Tales from the Customer Journey presents true customers' stories including the impacts of their customer experiences, followed by valuable strategies on engagement and retention to help you get ahead in building your online business or enhancing your brick and mortar store. Discover how the customer service experience is an emotional experience for your new, current and future customers and the steps you can take or the ideas you can think about to establish trust and long-term relationships by better serving your customers and your bottom line. Russel is a customer communications advocate and believes whether you are serving in store, over the counter, on Twitter, Facebook, Instagram, and social media, through podcasting, books and ebooks, online courses or any other point in a customer journey, communicating and connect with humanity is key.

Publisher

Russel Lolacher

Category

business · business · business

Language

en

Explicit

No

First episode

15 Jul 2018

Latest episode

26 Feb 2026

Latest episodes

46 episodes in the feed.

1. 

   26 Feb 2026

   Stop Babysitting, Start Leading - A Leadership Mindset Shift

   (From the Relationships at Work podcast) Ever felt like you’re "babysitting" your team instead of leading them? You’re not alone. Many leaders hit a point of frustration, but that feeling is a signal—an opportunity for reflection and growth. In this episode, we explore why some leaders feel this way, what it says about their leadership approach, and, most importantly, how to shift from micromanaging to mentoring. Learn actionable steps to empower your team, foster accountability, and r...

2. 

   19 Feb 2026

   Beyond Quick Fixes: Leading with Long-Term Vision

   (From the Relationships at Work podcast) Leaders often fall into the trap of short-term thinking, sacrificing employee growth and trust for immediate results. In this episode, we dive into why being "too busy" is no excuse for neglecting your team’s long-term potential. Discover how quick fixes can backfire, leading to turnover, disengagement, and a toxic culture—and explore the transformative power of intentional, strategic leadership. Learn actionable steps to shift from band-a...

3. 

   12 Feb 2026

   The Hidden Cost of Leadership Overlooking Employee Workload

   (From the Relationships at Work podcast) In this episode, we explore the all-too-common leadership failure of undervaluing dedicated employees and their workloads. Inspired by a personal story of one woman who carried an unsustainable workload without recognition or support, we learn what happens when leadership waits for employees to quit before addressing systemic issues. We’ll discuss actionable strategies for leaders to assess workloads, provide resources, and foster healthy work environ...

Reach and audience

Public platform figures. Ratings count people who left a rating, not total listeners.

YouTube views

28,346

Score snapshot 15 Sept 2025

Apple Podcasts (US)

5.0 / 5

3 ratings

Podcast Authority Score: 52 / 100

A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.

Quality

41

Social presence

94

YouTube

76

Engagement

32

Contact CX Storytime, Tales from the Customer Journey

Guest appearances

Books guests

Based on episode analysis; this does not confirm that the show is currently accepting guests.