CX Therapy - we've all had 'em, those customer service experiences that are so bad they leave you wanting to run straight to your therapist's couch. Maybe that is not such a bad idea, there are good lessons in every bad customer experience. Join industry veterans Julien Rio and Max Ball as they share some of their scariest and most disturbing customer experiences, and break them down to see what went wrong. Was it the wrong technology. structural issues, agent problems? Listen in and find out.
CX Therapy - Let's talk customer experience!
Claim This Podcastby Julien Rio
183 episodes
Updated Daily
Accepts GuestsHas Sponsors
44
Podcast Authority
BetaFairBased on show quality, social media presence, reviews, charts, and more
Quality89
Social0
YouTube0
Engagement0
Podcast Overview
CX Therapy - we've all had 'em, those customer service experiences that are so bad they leave you wanting to run straight to your therapist's couch. Maybe that is not such a bad idea, there are good lessons in every bad customer experience. Join industry veterans Julien Rio and Max Ball as they share some of their scariest and most disturbing customer experiences, and break them down to see what went wrong. Was it the wrong technology. structural issues, agent problems? Listen in and find out.
Language
🇺🇲
Publishing Since
11/3/2023
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44
Podcast Authority
BetaFairBased on show quality, social media presence, reviews, charts, and more
Quality89
Social0
YouTube0
Engagement0
7
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1
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11
Growth Opportunities
excellent
Publishing Consistency
Every 4 days
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good
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3.0/5
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Recent Episodes
March 31, 2026
CX Therapy - Episode 183 - When you are being ignored until you start making noise on social media
<p>CX Therapy - we've all had 'em, those customer service experiences that are so bad they leave you wanting to run straight to your therapist's couch. Maybe that is not such a bad idea, there are good lessons in every bad customer experience. Join industry veterans Julien Rio and Max Ball as they share some of their scariest and most disturbing customer experiences, and break them down to see what went wrong. Was it the wrong technology. structural issues, agent problems? Listen in and find out.In today's episode, Julien Rio talks about a pretty nasty experience with a well-known website hosting company and only gets support to care after making a fuss on social media platforms.</p>
February 24, 2026
CX Therapy - Episode 182 - When your cable company can't compete on product, price or service
<p>CX Therapy - we've all had 'em, those customer service experiences that are so bad they leave you wanting to run straight to your therapist's couch. Maybe that is not such a bad idea, there are good lessons in every bad customer experience. Join industry veterans Julien Rio and Max Ball as they share some of their scariest and most disturbing customer experiences, and break them down to see what went wrong. Was it the wrong technology. structural issues, agent problems? Listen in and find out.In today's episode, Max Ball talks about his recent experience with cable outage.</p>
January 27, 2026
CX Therapy - Episode 181 - When your car dealer knows less than regular repair shops
<p>CX Therapy - we've all had 'em, those customer service experiences that are so bad they leave you wanting to run straight to your therapist's couch. Maybe that is not such a bad idea, there are good lessons in every bad customer experience. Join industry veterans Julien Rio and Max Ball as they share some of their scariest and most disturbing customer experiences, and break them down to see what went wrong. Was it the wrong technology. structural issues, agent problems? Listen in and find out.In today's episode, Julien Rio shares his recent story trying to get his Honda fixed by a Honda store.</p>
183 total episodes available
Recent guests on CX Therapy - Let's talk customer experience!
Guests from recent episodes — sign up to see every guest that has ever appeared on this show.
Merijn te Booij
Guest
Judy Weader
Guest
Michael McBrien
Guest
Ian Jacobs
Guest
Bartek Lechowski
Guest
Ricardo Saltz Gulko
Guest
Sheila McGee-Smith
Guest
Dan Miller
Guest
Christina McAllister
Guest
Dave Michels
Guest
Michael Brandt
Guest
Justin Tippett
Guest
Deep-dive analytics for CX Therapy - Let's talk customer experience!
Frequently asked questions
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- What is CX Therapy - Let's talk customer experience!?
- How often does this podcast release new episodes?
This podcast updates daily.
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This podcast is available on 4 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
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Yes, this podcast regularly features guests.
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