by Sprinklr
CX-WISE is a podcast produced by Sprinklr, a Unified-CXM platform. Every episode will bring you personal stories and interesting anecdotes, that will highlight the importance of CX in the world around us. It's your best way to stay updated on trends but also dive deep into the legacy wisdom of our expert guests. Hosted by the ever-curious CX enthusiast, Nathan Bennett, CX-WISE will bring you Wisdom, Insights, Stories and Expertise from the world of CX. Dive in and get wiser!
Language
🇺🇲
Publishing Since
3/7/2023
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February 25, 2026
<p>From helping sell one of the first online plane tickets in the late 90s to leading customer intelligence at Caesars Entertainment today, Brad Jaehn has lived every recent major digital shift up close. In this episode of CX‑WISE, Brad breaks down what decades of disruption, from early e‑commerce to mobile ordering to AI, have taught him about what really creates exceptional customer experience. </p><p>With a rare blend of honesty, humility, and candor, Brad shares why emotion still beats automation, why innovation must start with the basics, and why mental health and curiosity may be the most underrated drivers of modern CX teams. </p><p>🎧 Tune in to get CX wiser. </p>
February 9, 2026
<p>In this CX-WISE episode, Nathan Bennett talks with Nathan Townsend (SAMY) and Alberto Romano (Diageo) about how foresight and social intelligence help brands see the signals and seize the moments that matter. From cultural trends to commerce and co-creation, learn how global brands stay relevant in a world of infinite conversations. </p><p>🎧 Tune in to get CX wiser. </p>
January 16, 2026
<p>What does it take to deliver extraordinary customer experiences in a hyperconnected yet disconnected world? </p><p>In this episode of CX-WISE, Rory Read, CEO of Sprinklr, unpacks the future of CX and why trust, unification, and AI-driven insights are the keys to transformation. </p><p>From rebuilding trust at scale to balancing efficiency with empathy, Rory shares leadership lessons and real-world examples of global brands using Sprinklr’s unified platform to create a single voice of the customer. </p><p>🎧 Tune in to get CX wiser. </p>
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CX-WISE is a podcast produced by Sprinklr, a Unified-CXM platform. Every episode will bring you personal stories and interesting anecdotes, that will highlight the importance of CX in the world around us. It's your best way to stay updated on trends but also dive deep into the legacy wisdom of our expert guests.
Hosted by the ever-curious CX enthusiast, Nathan Bennett, CX-WISE will bring you Wisdom, Insights, Stories and Expertise from the world of CX. Dive in and get wiser!
This podcast updates weekly.
This podcast is available on 8 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
No, this podcast does not typically feature guests.
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