CX-WISE By Sprinklr

About CX-WISE By Sprinklr

CX-WISE is a podcast produced by Sprinklr, a Unified-CXM platform. Every episode will bring you personal stories and interesting anecdotes, that will highlight the importance of CX in the world around us. It's your best way to stay updated on trends but also dive deep into the legacy wisdom of our expert guests. Hosted by the ever-curious CX enthusiast, Nathan Bennett, CX-WISE will bring you Wisdom, Insights, Stories and Expertise from the world of CX. Dive in and get wiser!

Publisher

Sprinklr

Category

business

Language

en

Explicit

No

First episode

7 Mar 2023

Latest episode

25 Feb 2026

Latest episodes

40 episodes in the feed.

1. 

   25 Feb 2026

   A Digital Trailblazer’s Take on AI, CX & What Comes Next

   From helping sell one of the first online plane tickets in the late 90s to leading customer intelligence at Caesars Entertainment today, Brad Jaehn has lived every recent major digital shift up close. In this episode of CX‑WISE, Brad breaks down what decades of disruption, from early e‑commerce to mobile ordering to AI, have taught him about what really creates exceptional customer experience. With a rare blend of honesty, humility, and candor, Brad shares why emotion still beats automation, why innovation must start with the basics, and why mental health and curiosity may be the most underrated drivers of modern CX teams. 🎧 Tune in to get CX wiser.

2. 

   9 Feb 2026

   See the Signals, Seize the Moment: CX Lessons for Global Brands from SAMY & Diageo

   In this CX-WISE episode, Nathan Bennett talks with Nathan Townsend (SAMY) and Alberto Romano (Diageo) about how foresight and social intelligence help brands see the signals and seize the moments that matter. From cultural trends to commerce and co-creation, learn how global brands stay relevant in a world of infinite conversations. 🎧 Tune in to get CX wiser.

3. 

   16 Jan 2026

   CX Transformation Starts with Trust - Lessons from Sprinklr's CEO Rory Read

   What does it take to deliver extraordinary customer experiences in a hyperconnected yet disconnected world? In this episode of CX-WISE, Rory Read, CEO of Sprinklr, unpacks the future of CX and why trust, unification, and AI-driven insights are the keys to transformation. From rebuilding trust at scale to balancing efficiency with empathy, Rory shares leadership lessons and real-world examples of global brands using Sprinklr’s unified platform to create a single voice of the customer. 🎧 Tune in to get CX wiser.

Reach and audience

Public platform figures. Ratings count people who left a rating, not total listeners.

YouTube views

838,469

Score snapshot 15 Sept 2025

Apple Podcasts (US)

5.0 / 5

4 ratings

Spotify

5.0 / 5

3 ratings

Podcast Authority Score: 55 / 100

A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.

Quality

48

Social presence

0

YouTube

86

Engagement

68

Contact CX-WISE By Sprinklr

Guest appearances

Does not typically book guests

Based on episode analysis; this does not confirm that the show is currently accepting guests.