CXChronicles Podcast
Claim This Podcastby Adrian Brady-Cesana
Podcast Authority
Beta
Podcast Overview
<p>Companies will spend approximately $1.24 trillion on software in the next 5 years, with average SaaS utilization rates being only 30-40%.</p><p><br></p><p>Most companies struggle with team adoption & on-going utilization rates, averaging 30% + require constant audits, optimization, on-demand support & employee training when changes are made. <br><br>Globally companies lose $3.7 trillion per year due to poor customer experiences & insufficient revenue ops & customer intelligence. </p><p><br></p><p>AI is rapidly changing the world & every business leader will need content, market intelligence, training support + clear roadmap for how to start transitioning into an AI-powered customer focused business leader.</p><p><br></p><p>Our mission is to make customer & employee happiness a habit.<br><br>✅ The Voice of the Customer</p><p><br>The CXChronicles Podcast brings 300+ episodes with proven strategies, expert insights, and real-world case studies from leading customer-focused business leaders.</p><p><br></p><p>Follow-us & leave a 5 star rating so we can continue to share learnings & findings from "The CX Nation" on how to build world class customer & employee experiences to grow your business into the future! </p>
Language
🇺🇲
Publishing Since
3/27/2018
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Recent Episodes
May 13, 2026
Top 1% CSM | Best Selling Author — Success Plan For Life! | Carl Lenocker
Hey CX Nation, In this week's episode of The CXChronicles Podcast #281, we welcomed Carl Lenocker, Senior Customer Success Executive at Splunk, based in San Francisco, CA. He is also the Chief Unicorn at Rockstar Unicorn Consulting. Carl has an interesting story as he's a a top-1% Customer Success Executive ($50M ARR) who built a career by owning relationships, telling the truth early, and tying outcomes to dollars—not dashboards. He's also the author of Success Plan for Life, where ...
April 28, 2026
Treat Every Customer Like Your Best Customer | Josh Schachter
Hey CX Nation, In this week's episode of The CXChronicles Podcast #280, we welcomed Josh Schachter, SVP @ Gainsight, Creator of [Un] Churned Podcast & Writing Book on how the world's most exceptional founders build businesses centered around human relationships. On July 21st, 2025 Gainsight announced it acquired Update.ai: Accelerating the Age of Atlas Agents. This also brought forward Josh Schachter, founder of UpdateAI and one of the first to build in post-sales AI, steppin...
April 16, 2026
Connecting Your Data To Milestone Moments That Drive Customer Growth | Jack Siney
Hey CX Nation, In this week's episode of The CXChronicles Podcast #279, we welcomed Jack Siney, Co-Founder & Chief Revenue Officer at FrontRace. FrontRace brings together your team’s real activity data and connects it across systems, and apply powerful AI to reveal what’s working, what’s not, and what to do next. This is the future of AI transformation: grounded in truth, built on your data, and tailored to how your company actually works. In this episode, Jack and Adrian chat thro...
268 total episodes available
Recent guests on CXChronicles Podcast
Guests from recent episodes — sign up to see every guest that has ever appeared on this show.
Pasquale DeMaio
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Patrick McCullough
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Joe Anderson
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[Guest Name]
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Tony Lama
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Liza Rodewald
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Erica McMannes
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Greg Avallone
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Amy Price
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Jennifer Martin
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Erica North
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Tim Houlne
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Frequently asked questions
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- What is CXChronicles Podcast?
<p>Companies will spend approximately $1.24 trillion on software in the next 5 years, with average SaaS utilization rates being only 30-40%.</p><p><br></p><p>Most companies struggle with team adoption & on-going utilization rates, averaging 30% + require constant audits, optimization, on-demand support & employee training when changes are made. <br><br>Globally companies lose $3.7 trillion per year due to poor customer experiences & insufficient revenue ops & customer intelligence. </p><p><br></p><p>AI is rapidly changing the world & every business leader will need content, market intelligence, training support + clear roadmap for how to start transitioning into an AI-powered customer focused business leader.</p><p><br></p><p>Our mission is to make customer & employee happiness a habit.<br><br>✅ The Voice of the Customer</p><p><br>The CXChronicles Podcast brings 300+ episodes with proven strategies, expert insights, and real-world case studies from leading customer-focused business leaders.</p><p><br></p><p>Follow-us & leave a 5 star rating so we can continue to share learnings & findings from "The CX Nation" on how to build world class customer & employee experiences to grow your business into the future! </p> - How often does this podcast release new episodes?
This podcast updates weekly.
- Where can I listen to this podcast?
This podcast is available on 10 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
Yes, this podcast regularly features guests.
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