About Dare to Reimagine: A Podcast for CX Innovators with Genefa Murphy
Dare to Reimagine is a show that brings bold new ideas from the innovators who are transforming customer experience and changing the way businesses connect with customers.
Our host says it best:
“On the podcast, we want to help companies rethink what's possible in CX, and dare to reimagine to be different.” – Genefa Murphy
Join a lineup of industry luminaries who discuss topics like the power of the cloud, the contact center of the future, AI, customer experience, agent empowerment, omnichannel in the call center, and more.
If your goal is to deliver extraordinary experiences for your customers and your contact center agents, this is the podcast for you.
How to Clean Your CX Data before moving to the cloud
Without regular maintenance, your contact center’s back-end software can pile up, causing a drop in performance and even larger issues down the line. Even more concerning, if you are planning a move to the Cloud, you want to ensure you don’t carry legacy problems and dirty data with you.
McGee-Smith Analytics President & Principal Analyst Sheila McGee-Smith and Blackchair CEO & Co-Founder Jason Owen share their tips for keeping your CX software clean and adaptable for future challenges.
Ready to rethink what’s possible in CX? Follow us on Apple Podcasts, Spotify, our website, or anywhere you get podcasts.
13 Sept 2022
CX in Social Media: Meet your customers where they are
Over the past decade, social media became a primary way for consumers to connect with large-scale businesses. It offers public transparency to customers which empowers their voices, and it gives companies an opportunity to build trust among their followers.
In this episode, B2B tech influencer and content creator Evan Kirstel shares his insights on how some companies use social media to its full potential and how others use it in ways that could harm their brand identity.
Ready to rethink what’s possible in CX? Follow us on Apple Podcasts, Spotify, our website, or anywhere you get podcasts.
9 Aug 2022
Balancing Sustainability and Customer Needs
In the modern customer service world, it’s more important than ever that brands make it clear that they stand for more than just profits.
So how exactly can a company ensure that customers know that it stands for something?
I recently sat down with Aspirational Futures Founder and CEO Sally Eaves to discuss doing the right thing as a company. In this episode of Dare to Reimagine, Sally shares insight on the importance of building a comprehensive ESG strategy, what motivates employees to become brand ambassadors, and why it’s necessary to replace box-checking with actual change.
Join us as we discuss:
How ESG investment promotes conscious consumerization
Setting expectations with employees about what the company stands for
The importance of digital integration in a hybrid workplace environment
Reach and audience
Public platform figures. Ratings count people who left a rating, not total listeners.
Apple Podcasts (US)
4.8 / 5
14 ratings
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