DAWN Cast brings you a podcast that that shares stories that shape us, move us and impact us.
Join our founder Dai Le, a refugee, storyteller and Councillor as she gets on the microphone with Cathy Ngo the founder of Keynoteworthy to delve into issues that affect and influence the community.
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Helping Small Business Grow and Creating Happy Customers with Ben Ho
One question that affects business at all levels is: 'How to make customers happy?' Ben Ho has created a business called yesloyal with the main focus of customer satisfaction. A former employee of HP and Ingram Micro in the Market and Business Development sectors, and with a Master of Business Administration from the Australian Institute of Business, he is incredibly qualified to answer why customer satisfaction is so important in helping small business grow.
Starting yesloyal in December 2017 with his brother, Hogan, he has created loyalty programs for numerous businesses to create happy customers and improve sales. A proponent of small business, he is an active member of SWEH (South West Entrepreneurial Hub), which aims to support and represent business owners in the South West. He sat down with Dai Le to discuss customer satisfaction, why the dictionary is his favourite book, and his enthusiasm in sharing his knowledge with others.
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Timestamps
00:00 - Introduction
00:52 - What is yesloyal?
03:42 - Getting and keeping loyal customers
06:50 - Ben's drive and wanting to flourish
08:10 - Challenges along the way
12:37 - What motivates you to do what you do?
15:50 - Looking after your wellbeing with the PERMA model
21:18 - The current state of yesloyal
30:20 - Dealing with people who tell you no
32:12 - NLP - neuro-linguistic programming
33:54 - Mentors and coaches, and the differences between them
37:23 - Having a near death experience changing your view on life
44:07 - Future plans
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CONNECT WITH US!
DAWN is always eager to learn and share stories from different perspectives. If you have a story to share or know someone who is championing Inclusion & Diversity, please contact us!
OUR WEBSITE - https://dawn.org.au/
FACEBOOK - https://www.facebook.com/DAWNMediaLtd
TWITTER - https://twitter.com/DAWNMediaLTD
LINKEDIN - https://www.linkedin.com/company/dawn...
INSTAGRAM - https://www.instagram.com/dawnmedialtd/
_____________________________________________________________
CONTACT US!
What topics do you like to hear about? Do you have questions you like us to answer in our podcasts? Let us know!
info@dawn.org.au
9 Dec 2020
How to be a Successful Entrepreneur with Le Ho
"I just made sure that if I was passionate, if I believed in it, and if I could see the benefit, I just went ahead and did it."
What makes a successful entrepreneur? 2019 Fairfield City Women's Day Award winner, Le Ho, followed this mantra when starting her many successful businesses. From running bridal shoe stores to taking Capital City Waste Services from the brink of bankruptcy to a $10 million turnover, she was also a 2017 Finalist of the NSW Business Woman of the Year Award. When asked about business advice, she reiterates time and time again to never give up and to rediscover that entrepreneurial spirit that originally captivated you. Happily retired, she continues to spend time educating people on what makes a successful entrepreneur, and the many business tips for success. She sat down with Dai Le to discuss what can and can't be recycled, a multitude of recycling facts, and her successful entrepreneur story.
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Timestamps
00:00 Introduction
01:07 Beginning her business journey
08:09 Dealing with setbacks
08:51 Never giving up
12:58 Pivoting your business
14:39 Working hard as a refugee
20:43 Running a Waste Management business as an Asian woman
24:42 Identifying what you can recycle
32:38 Creating social impact
34:50 Advice for refugee business owners
37:15 Starting out as an entrepreneur
_____________________________________________________________
CONNECT WITH US!
DAWN is always eager to learn and share stories from different perspectives. If you have a story to share or know someone who is championing Inclusion & Diversity, please contact us!
OUR WEBSITE - https://dawn.org.au/
FACEBOOK - https://www.facebook.com/DAWNMediaLtd
TWITTER - https://twitter.com/DAWNMediaLTD
LINKEDIN - https://www.linkedin.com/company/dawn...
INSTAGRAM - https://www.instagram.com/dawnmedialtd/
_____________________________________________________________
CONTACT US!
What topics do you like to hear about? Do you have questions you like us to answer in our podcasts? Let us know!
info@dawn.org.au
7 Dec 2020
Making Positive Changes in your Community with Sibongkosi Moyo
A staunch supporter of equality, Sibongkosi Moyo is a Social Entrepreneur and passionate about making positive changes in her community to the benefit of all. She describes herself as a social entrepreneur, engineer, writer, and speaker, as well as being the Director and Co-founder of Love Alive Foundation, an organisation that helps orphaned and vulnerable children in Zimbabwe get access to vital education and opportunities to grow. She is also passionate about seeing more women venture into STEM careers and as a proud Zimbabwean Australian, she understands the incredible importance of diversity and inclusion amongst the community. She sat down with Dai Le to discuss the journey she has undertaken from start to finish.
Articles written by Sibongkosi can be found at: www.sibomoyo.com
Timestamps
00:00 - Introduction
02:12 - The impact of coronavirus on the African-Australian community
05:46 - Writing an article called "Let's Talk About Race"
07:28 - Arriving in Australia as an international student
12:47 - Giving back to the community with the Love Alive Foundation
16:09 - Staying connected to Zimbabwe with the family business
17:24 - Hurdles that have been faced
25:45 - Death of George Floyd
28:53 - Being involved with Rotary Australia
30:02 - Mentors that have helped Sibo
30:58 - Lessons learnt on the journey
32:25 - What would like people to remember you for?
_____________________________________________________________
CONNECT WITH US!
DAWN is always eager to learn and share stories from different perspectives. If you have a story to share or know someone who is championing Inclusion & Diversity, please contact us!
OUR WEBSITE - https://dawn.org.au/
FACEBOOK - https://www.facebook.com/DAWNMediaLtd
TWITTER - https://twitter.com/DAWNMediaLTD
LINKEDIN - https://www.linkedin.com/company/dawn...
INSTAGRAM - https://www.instagram.com/dawnmedialtd/
_____________________________________________________________
CONTACT US!
What topics do you like to hear about? Do you have questions you like us to answer in our podcasts? Let us know!
info@dawn.org.au
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