Podcast thumbnail for Decode Fintech

Decode Fintech

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by Paystack

5.0(8 reviews)
12 episodes
Updated Daily
Accepts GuestsHas SponsorsLocation 🇳🇬

Podcast Overview

Financial technology in Africa is changing at an accelerating rate, and with it, the very nature of business on the continent. As one of the largest payments companies in Africa, the Paystack team is constantly speaking to teams doing amazing work all over the continent. The Decode Fintech Podcast allows us to hit "record" and share what we're learning! We'll be speaking with a broad range of players from across the African fintech ecosystem, from startup founders, to bankers, to the folks who run the card networks, to regulators, and many others. Tune in as the people building Africa’s financial infrastructure share what they’re seeing on the frontlines — what’s working, what’s not, and what’s next.

Language

🇺🇲

Publishing Since

4/24/2019

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Recent Episodes

Episode thumbnail for How expressPay Builds Trust with Customer Service

February 23, 2021

How expressPay Builds Trust with Customer Service

As a fintech company, you work hard to ensure that nothing goes wrong. But when things do go wrong, like they inevitably will, how you handle the situation can make the difference between a customer who churns, and a passionate ambassador for life. In this episode, we speak with Francis Appiah, the Operations Manager at expressPay about everything from the hiring great support teams to protecting team welfare.

Episode thumbnail for How Paystack Drives Growth with Customer Service

February 15, 2021

How Paystack Drives Growth with Customer Service

When managed correctly, every interaction with customers can generate key insights that help grow your business. In this episode, Steve Amaza, a Customer Success Manager for User Operations at Paystack, speaks about how Paystack uses customer service data to improve the product, the tooling that the team uses to keep up even as the company scales, and the value of empathy and a problem-solving mindset in building a world-class customer support team.

Episode thumbnail for International Expansion 101 for Fintechs in Africa

February 8, 2021

International Expansion 101 for Fintechs in Africa

What should you know before expanding your Africa-based fintech to more countries? We cover everything from how to choose which countries to expand into, to how to hire in different markets, and what to watch out for when incorporating the business.

12 total episodes available

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Frequently asked questions

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What is Decode Fintech?

Financial technology in Africa is changing at an accelerating rate, and with it, the very nature of business on the continent. As one of the largest payments companies in Africa, the Paystack team is constantly speaking to teams doing amazing work all over the continent. The Decode Fintech Podcast allows us to hit "record" and share what we're learning!

We'll be speaking with a broad range of players from across the African fintech ecosystem, from startup founders, to bankers, to the folks who run the card networks, to regulators, and many others.

Tune in as the people building Africa’s financial infrastructure share what they’re seeing on the frontlines — what’s working, what’s not, and what’s next.

How often does this podcast release new episodes?

This podcast updates daily.

Where can I listen to this podcast?

This podcast is available on 4 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.

Does this podcast accept guests?

Yes, this podcast regularly features guests.

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