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Deep Dive by House of Undine
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Recent Episodes
July 16, 2026
Episode 15: Unreasonable Hospitality (Book Review): The Lost Art of Customer Service | The Archives
<p>Welcome to Deep Dive by House of Undine.</p><p>This month in The Archives we read Unreasonable Hospitality by Will Guidara, the man who turned Eleven Madison Park into one of the best restaurants in the world and it took me somewhere I didn't expect: what it really means to take care of people, and why that care has become a lost art.</p><p>I get into our honest take on the book and the three ideas that stuck with me, what great customer service actually is (from the Ritz-Carlton to the luxury hotels that make you feel like family), the surprising science of why being cared for and making moments special matters so much, and a few moments in my own life I'll never forget.</p><p>If you've ever felt like real customer service has quietly disappeared, this one is for you.</p><p>The Archives Book Club meets next on Tuesday, August 11th at 8pm EST on Zoom. Open to all. Sign up at houseofundine.com/events.</p><p>Join me for a virtual sound bath every Monday at 8pm EST at houseofundine.com/events.</p><p>Follow me @houseofundine on Instagram, TikTok, and YouTube.</p><p>Where peace meets power. Let's dive in. 🌊</p><p>Xx, </p><p>HOU</p><p>Sources for the science in this episode: customer retention and profit (Reichheld & Sasser, "Zero Defections," Harvard Business Review); customer experience (PwC, "Experience Is Everything"); rituals enhancing experience (Vohs, Gino & Norton, Psychological Science); experiences vs. things (Van Boven & Gilovich); spending on others and happiness (Dunn, Aknin & Norton, Science).</p>
July 8, 2026
Episode 14: Mid-Year Reset & Updates from The House
<p>Welcome to Deep Dive by House of Undine.</p><p>We're halfway through the year, and this week I want to do two things: a gentle mid-year reset, together, and share some real updates from the House, including a big shift I'm making and where we're headed next.</p><p>I get into why you don't have to wait for January to start fresh, why the astrology this month is basically built for a reset, the change I'm making in the business, and for anyone who's been on the fence about practicing virtually, exactly how it works and why it can take you even deeper.</p><p>If the year got away from you, or you've been waiting for "someday" to begin, this one is for you.</p><p>Join me for a virtual sound bath every Monday at 8pm EST at houseofundine.com/events.</p><p>Download the complimentary Mid-Year Reset Guide at https://www.houseofundine.com/2026goalsguide and make the next six months the best ones yet!</p><p>Follow me @houseofundine on Instagram, TikTok, and YouTube.</p><p>Where peace meets power. Let's dive in. 🌊</p><p>Xx, </p><p>HOU</p><p><br></p><p><br></p>
July 2, 2026
Episode 13: Products I'm Loving Right Now: The Skincare & Makeup I Actually Use (2026)
<p>Welcome to Deep Dive by House of Undine.</p><p>This week is a products episode, and really an update to my last one. In that episode I said I was having a hard time finding things I loved, and since then I've found so many new products I'm genuinely excited about. So this is the new lineup, from skin to lips: what each one is, how I use it, and why I'm loving it.</p><p>There's a skincare line I was skeptical about that completely surprised me, with a really good price point, the skin-like base I'm now obsessed with, a new summer blush, and the lip colors I'm wearing.</p><p>If you love finding genuinely good products, this episode is for you.</p><p>All the products are linked below, and I'd love to hear what you're loving right now too, so leave a comment or send me a DM.</p><p>Join me for a virtual sound bath every Monday at 8pm EST at houseofundine.com/events.</p><p>Follow me @houseofundine on Instagram, TikTok, and YouTube.</p><p>Where peace meets power. Let's dive in. 🌊</p><p>Xx, HOU</p><p><strong>PRODUCTS (all linked)</strong></p><p>Skin</p><ul><li>Reale Actives, Alix Earle's new skincare line for acne-prone, dry skin. The whole routine is the Reale Essentials Kit, ~$120: <a href="https://realeactives.com/products/reale-essentials-kit">https://realeactives.com/products/reale-essentials-kit</a> — individually: Get Bare cleansing balm $29, Pore Power gel cleanser $28, Go Deep 8% mandelic acid serum $39, Dew More barrier-boosting moisturizer $38</li></ul><p>Body</p><ul><li>Caudalie Fig Body Oil, a grape-based, antioxidant-rich French oil, glowy not greasy: <a href="https://us.caudalie.com/p/442/442-moisturizing-fig-body-oil-elixir.html">https://us.caudalie.com/p/442/442-moisturizing-fig-body-oil-elixir.html</a></li><li>Cyklar out-of-shower body oil (the leave-on version of their in-shower oil): <a href="https://cyklar.com">https://cyklar.com</a></li></ul><p>Base</p><ul><li>m.ph by Mary Phillips Le Skin foundation, the skin-like, buildable base from Hailey Bieber's makeup artist: <a href="https://mphbeauty.com">https://mphbeauty.com</a></li><li>m.ph by Mary Phillips Underpainting Face Palette (cream corrector, contours, highlighters): <a href="https://mphbeauty.com">https://mphbeauty.com</a></li><li>Iconic London Prep-Set-Glow, used as a glowy finishing spray: <a href="https://us.iconiclondoninc.com/products/prep-set-glow">https://us.iconiclondoninc.com/products/prep-set-glow</a></li></ul><p>Cheeks</p><ul><li>Merit Flush Balm in Bespoke, a skin-like cream blush in a mauvey deep purple: <a href="https://www.meritbeauty.com/products/flush-balm">https://www.meritbeauty.com/products/flush-balm</a></li></ul><p>Eyes</p><ul><li>Tower 28 MakeWaves Mascara, not clumpy, just enough length and volume (also comes in a mini): <a href="https://www.tower28beauty.com/products/makewaves-mascara">https://www.tower28beauty.com/products/makewaves-mascara</a></li></ul><p>Lips</p><ul><li>Chanel Rouge Coco Flash lipstick, shine finish, in 68 Ultime, 91 Bohème, and 118 Freeze: <a href="https://www.chanel.com/us/makeup/p/174118/rouge-coco-flash-hydrating-vibrant-shine-lip-colour/">https://www.chanel.com/us/makeup/p/174118/rouge-coco-flash-hydrating-vibrant-shine-lip-colour/</a></li><li>Chanel Le Crayon Lèvres lip liner, matched to the lipstick, in 166 Rose Vif and 174 Rouge Tendre: <a href="https://www.chanel.com/us/makeup/p/188212/le-crayon-levres-precision-lip-defining-pencil/">https://www.chanel.com/us/makeup/p/188212/le-crayon-levres-precision-lip-defining-pencil/</a></li></ul><p>Coming soon: a lash lift, a lash tint, and a brow tint in a couple of weeks.</p><p><br></p>
19 total episodes available
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